{"id":2197138,"url":"https://alion.io/job/tripleten-student-onboarding-specialist","title":"Student Onboarding Specialist","company":{"id":42093,"name":"TripleTen","domain":"tripleten.com","url":"https://alion.io/company/tripleten-comblog","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":{"grade":"B","score":80,"open_postings":50,"ghost_share":0,"stale_share":0.72,"repost_share":0.16,"time_to_fill_p50_days":24,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bogotá, Colombia"],"countries":["CO"],"hiring_countries":["CO"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":25000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"Discord","optional":true},{"name":"Notion","optional":true},{"name":"Slack","optional":true}],"status":"live","first_seen_at":"2026-10-09T17:51:34Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-11-06T11:18:44Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"Description\nTripleTen is an award-winning online school among technology bootcamps. Our mission is to help people change their lives and succeed in technology. We offer flexibility in studies, career mentoring, resume and portfolio preparation, and we guarantee employment after the course. Our employability rate among graduates is 87% across our Full Stack Development, Quality Assurance (QA) and Data Analytics programs.\nWe are looking for an Onboarding Specialist for our Latin America team. You will guide new students from the moment they pay until they start their first sprint, keep them motivated, answer their doubts, and remove anything standing between them and the first lesson. This is not a sales role, but it needs a salesperson's skills: you listen, you handle objections and you close on a next step.\nPlease submit all resumes or CVs in English.\nWhat you will do\nContact every new student within the agreed timeframes, run the welcome call and make sure their payment, access and tools are ready before the start.\nUnderstand each student's goal and situation and connect the program to it, so they start motivated and know what to do first.\nHandle doubts, objections and early cancellation requests yourself: offer alternatives and find the reason to continue.\nFollow up proactively with students who go silent, miss the start or hit a blocker in the first days.\nRecord every interaction and outcome in HubSpot, and share what you learn from students with the team.\nRequirements\n1+ years in sales, retention, account management or customer service with a commercial component, in B2C (education, fintech, subscriptions or similar).\nYou handle objections calmly and can show results in persuading customers to stay or to buy.\nResults-oriented: you are measured by how many of your students start, not by how many calls you make.\nFluent Spanish and English at B1 level or above.\nOrganized and autonomous: many students in parallel, tight deadlines, accurate CRM records.\nNice to have:\nExperience with HubSpot, Slack, Discord or similar tools.\nEdTech or call-center background.\nNo technical background needed - we will teach you our programs and scripts.\nWhat we can offer you\n100% remote full-time collaboration.\n700 USD gross per month + monthly bonus based on KPIs.\nSchedule: 5/2, shifts with rotational weekend coverage (weekend availability is important).\nDigital office: Slack, Notion, Zoom, HubSpot, HiBob.\nTraining on our onboarding scripts and call quality, and a clear path to Senior Onboarding, Retention or Student Success roles.\nFriendly and professional team across the US and Latin America.","description_format":"text","description_chars":2620,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Intermediate (B1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Colombia","iso":"CO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Bootcamps","IT Training & Certification"],"lifecycle":[{"event":"open","at":"2026-10-09T19:55:18Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.593,"p_room":0.44,"age_days":27,"expected_fill_days":24,"reasons":["conf:3","stale_co","wave","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/tripleten-student-onboarding-specialist","json_url":"https://alion.io/job/tripleten-student-onboarding-specialist.json","meta":{"generated_at":"2026-11-06T14:07:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26126,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":42093},"rest":"https://alion.io/mcp/rest/get_company?id=42093"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftripleten-student-onboarding-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftripleten-student-onboarding-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftripleten-student-onboarding-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tripleten-student-onboarding-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftripleten-student-onboarding-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2197138}},{"tool":"search_jobs","arguments":{"company":"tripleten.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2197138},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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