{"id":4253500,"url":"https://alion.io/job/tripointehomes-producing-branch-manager","title":"Producing Branch Manager","company":{"id":2763539,"name":"Tri Pointe Homes","domain":"tripointehomes.com","url":"https://alion.io/company/tripointehomes","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Potomac, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-13T14:11:05Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T20:37:48Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\nAre you passionate about making a real impact in the homebuying journey? Our dynamic team is driven by innovation, collaboration, and a shared commitment to excellence. We offer a comprehensive suite of services-including mortgage, title, escrow, homeowner’s and title insurance-all integrated under one roof to create a seamless, high-quality lending experience for our borrowers. If you're ready to be part of a forward-thinking company that’s shaping the future of the industry, apply to join our outstanding team.\nTri Pointe Connect, the mortgage affiliate of Tri Pointe Homes, is looking for an experienced individual to join our talented group in Washington, DC as a Producing Branch Manager.\nPosition Highlights: Oversee the daily functions of the mortgage branch, ensuring the branch operates according to company policies and procedures while adhering to the practices of the local homebuilder. Acts as the primary contact with the builder division while providing direction and leadership to the loan officers. This position will also manage an active pipeline and originate loans while providing exceptional customer service to their customers.\nPosition Responsibilities:\nExecute performance and customer service goals as established by the leadership team.\n\nUtilize productivity reports and standards to manage the daily flow of loans to the Loan Officers, ensuring applications are originated and conditionally approved in a timely manner.\n\nPlan, organize and monitor the activities of the Loan Officer team to ensure an efficient and productive team.\n\nMonitor processes to ensure and enhance efficiencies.\n\nMaintain a current working knowledge of the Loan Officers’ pipelines to provide guidance and to ensure appropriate training for all employees.\n\nPlan for appropriate staffing levels based on division volume and productivity standards.\n\nAttend and participate in division planning/forecasting meetings.\n\nProvide second level underwriting review, as necessary.\n\nMaintain an active pipeline to meet and/or exceed company standards.\n\nMaintain a thorough knowledge of the origination of all loans for the branch from point of sale through closing.\n\nDevelop and monitor daily, monthly and quarterly productivity and customer service measurements for the branch.\n\nFocused on meeting and/or exceeding goals for capture rate for areas of responsibility.\n\nStrive to meet and/or exceed goals for customer service for the branch.\n\nMonitor responses to customer complaints and review evaluations, taking corrective action as necessary to ensure exceptional customer service.\n\nIdentify and maintain preferred outside lender and broker relationships.\n\nMonitor and control overages and shortages per company standards.\n\nIdentify products necessary to meet the needs of the local market and communicate to Lenderworks.\n\nMeet with the builder on a regular basis ensuring goals are establish and exceeding expectations.\n\nWork collaboratively with HR to recruit and hire Loan Officers; manage incentive, recognition and reward programs and resolve any disciplinary issues and conduct termination, if necessary.\n\nEnsure the thorough training of direct reports and assist in the development of all necessary training programs.\n\nManage and motivate team members to ensure consistent and maximum performance and customer service levels.\n\nConduct annual performance evaluations based on job functions and established productivity and customer service standards.\n\nProvide support, direction and leadership to team members and assist them with any questions or problems.\n\nDevelop and maintain excellent working relationships internally and externally.\n\nAttend weekly sales meetings.\n\nTrain New Home Advisors on mortgage operations and products.\n\nStay current on market trends, programs and loan products and become a subject matter expert for the builder.\n\nAssist with all other special tasks or projects as directed by management.\n\nJob Requirements\nQualifications:\nBachelor’s degree or equivalent work experience.\n5 years of hands-on management experience in mortgage production, preferably within a builder environment.\nA minimum of 5 years of industry-related experience (i.e., loan origination, processing, underwriting, title and closing), preferably within a builder environment.\nActive NMLS MLO license in state of residency.\nSkills:\nActive knowledge of loan origination systems, Encompass a plus.\nAdvanced knowledge of all loan types, VA, FHA, Conventional\nAutomated Underwriting Systems (AUS), to include LP, DU, GUS\nStrong computer skills, (MS Office, relational database systems)\nHighly developed verbal and written communication skills.\nDemonstrated judgment and decision-making capabilities.\nExceptional customer service skills.\nCreative problem-solving skills.\nExcellent organizational/time management skills.\nProven skills in selection, interviewing, recruitment and retention of staff.\nAbility to lead, direct, and motivate a successful team of professionals.\nProven relationship-building skills.\nDemonstrated ability to manage loan production volume.\nAbility to manage tight deadlines, short notices on changes, and flexibility.\nPhysical Requirements:\nSedentary for extended periods, 4 or more hours per day\nFrequent repetitive hand use (typing/computer work)\nAuditory ability to communicate in person, on calls, or in meetings\nVisual acuity for reading documents and computer work\nOccasional standing and walking\nSome climbing, bending, or kneeling\nMinimal lifting and carrying (under 10 lbs)\nLocal travel as needed\nWant to know what it's like working at Tri Pointe Homes? Click here to see what our employees have to say: Great Place to Work Certified Company\nTri Pointe Homes is committed to building a diverse and talented team to help us achieve our goals. Please note that due to operational constraints, we are unable to consider applicants who require visa sponsorship (e.g., H1B, OPT) for this position. This policy applies uniformly to roles where sponsorship cannot be accommodated to ensure consistency and fairness in our hiring process.\nAt Tri Pointe Homes, we are intentional about fostering an environment where you, and all individuals, are encouraged to be their authentic selves. We embrace individuality and strive to be consciously inclusive of different backgrounds, experiences, and perspectives in every aspect of our business. We believe our company’s strength relies on the diversity of the team and the unique, innovative ideas everyone contributes.\nPursuant to the California Consumer Privacy Act of 2018, if you are a California resident, you have the right to know the categories of personal information that we collect about job applicants, employees and their emergency contacts and beneficiaries, and independent contractors. Please click here for a description of our personal information collection practices.\nWe are an Equal Opportunity Employer, which means we make employment decisions based on merit and qualifications and are committed to providing equal opportunities for all applicants and employees without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, sexual orientation, gender identity or expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state or local laws.\nWe will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. 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