{"id":3154065,"url":"https://alion.io/job/trisonworld-technical-support-l2","title":"TECHNICAL SUPPORT L2","company":{"id":176068,"name":"Trisonworld","domain":"trisonworld.com","url":"https://alion.io/company/trisonworld","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Factorial","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["A Coruña, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-23T13:47:38Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-26T13:43:49Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"We are TRISON\nWe are a global company dedicated to the digitization of spaces to generate unique experiences through the integration of audiovisual systems, spectacular content and innovative sensory marketing solutions.\nWe currently have our own offices in 16 countries in Europe, Asia and America and execute an average of 6,500 projects per year in 112 countries.\nYou will be part of the TRISON team in the Helpdesk department as a Technical Support L1 in our office in A Coruña.\nWhat will be your mission?\nAs a Technical Support L2 Technician, you will be part of a global support team responsible for the maintenance and technical management of audiovisual projects for clients across more than 100 countries. You will play a key role in ensuring service continuity and a positive customer experience.\nWhat will you be involved in?\nManagement, monitoring and resolution of incidents derived from digital Marketing projects.\n\nMaintenance and technical management displays: LCD, TVS\n\nConfiguration and maintenance of audio solutions for clients.\n\nUse of ticketing tools to track incidents\n\nRemote technical support for breakdowns and new installations.\n\nPreparation, configuration and layout of equipment\n\nWhat do we expect from you?\nProfessional Training in audiovisual or systems and networks\n\nMinimum 2 years’ experience in a similar position preferably in companies in the technology sector.\n\nFluent written and spoken English (essential). Knowledge of other languages is highly valued.\n\nGood command of Microsoft Office tools (Excel, Teams, Outlook).\n\nExperience using instant messaging tools and ticketing or project management platforms.\n\nA service-oriented mindset, strong communication skills and willingness to learn.\n\nAbility to work in a structured way and handle repetitive processes with attention to detail.\n\nWhy TRISON?\nYou will join an innovative, fast-growing global company with international impact.\n\nDaily exposure to cutting-edge audiovisual and digital technologies.\n\nA hybrid working model, with the option to work remotely on Fridays.\n\nFlexible working hours, supporting work-life balance.\n\nA collaborative environment where learning, teamwork and development are encouraged.\n\nWant to know more about us?\nDiscover our projects: https://www.trisonworld.com\nFollow us on LinkedIn: https://www.linkedin.com/company/trisonworld/\nIf you are interested in technology, enjoy helping customers and want to grow in an international environment, TRISON could be the right place for you","description_format":"text","description_chars":2503,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Hybrid work"],"hiring_locations":[{"name":"Spain","iso":"ES","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Pro AV & Digital Signage"],"lifecycle":[{"event":"open","at":"2026-10-23T13:47:38Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":24,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/trisonworld-technical-support-l2","json_url":"https://alion.io/job/trisonworld-technical-support-l2.json","meta":{"generated_at":"2026-10-26T15:43:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20977,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":176068},"rest":"https://alion.io/mcp/rest/get_company?id=176068"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrisonworld-technical-support-l2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrisonworld-technical-support-l2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrisonworld-technical-support-l2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trisonworld-technical-support-l2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrisonworld-technical-support-l2"}]}