{"id":1208128,"url":"https://alion.io/job/triumph-vip-activation-lead","title":"VIP Activation Lead","company":{"id":19670,"name":"Triumph","domain":"triumph.io","url":"https://alion.io/company/triumph","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":95,"open_postings":20,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":151,"computed_at":"2026-09-25T05:45:01Z"}},"role":"Sales","role_family":"Sales","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":175000,"max_usd":374000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":121},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T23:58:17Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-25T18:28:43Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"VIP Activation Lead - Triumph\nTriumph operates Rips, a TCG pack-opening app, and a skill-based real-cash Arcade app. Our VIP program serves users through dedicated hosts, personalized service, and exclusive benefits.\nWe’re hiring a VIP Activation Lead to build the next growth function within our VIP department: identifying promising users, starting meaningful conversations, and developing those relationships into successful VIP host partnerships.\nYou’ll own the activation process from initial qualification through host handoff. You’ll work directly with users while building the workflows, CRM practices, and playbooks that allow the function to scale.\nWhat you’ll do\nBuild the VIP activation function. Establish the process for reviewing prospects, prioritizing outreach, managing follow-ups, and transitioning qualified users into a VIP host’s book.\nTurn customer insights into qualified prospects. Evaluate user data, using judgment to decide which users warrant outreach.\nOwn player outreach. Start personalized conversations, understand users’ interests, explain the VIP experience, and build relationships through consistent follow-through.\nDevelop outreach playbooks. Create and improve messaging, contact strategies, and approaches for different user interests across Rips and Arcade.\nShape the CRM. Partner with product and engineering to define useful pipeline stages, required information, activity tracking, reminders, and reporting.\nCoordinate incentives. Work with VIP leadership to use approved offers thoughtfully and track their cost and results.\nDeliver strong host handoffs. Ensure receiving hosts have the user’s preferences, conversation history, commitments, and a clear introduction.\nMeasure and improve performance. Track prospect quality, responses, pipeline progression, successful handoffs, and the longer-term results of activated relationships.\nHelp build the team. Document what works and help recruit, onboard, and coach additional activation team members as the function grows.\nMaintain player trust. Handle customer information appropriately and follow Triumph’s contact preferences, account restrictions, and user safety procedures.\nWhat we’re looking for\n4+ years experience in relationship-driven sales, business development, customer activation, VIP services, or a similar customer-facing role.\n\nA track record of turning initial conversations into lasting customer relationships.\n\nExperience building or improving a process, including outreach workflows, CRM practices, or team playbooks.\n\nStrong written and verbal communication, with the judgment to personalize an approach without making it feel intrusive.\n\nExcellent organization and follow-through across a pipeline of active conversations.\n\nComfort using data to prioritize work, evaluate results, and change an approach when the evidence calls for it.\n\nThe ability to work independently, make practical decisions, and collaborate across VIP, product, engineering, and operations.\n\nExperience with consumer apps, gaming, collectibles, hospitality, or concierge services is a plus. Experience hiring or coaching a sales or customer-facing team is also valuable.\n\nWhat success looks like\nYou establish a repeatable activation process, maintain a clear and actionable pipeline, and consistently deliver well-qualified, engaged players to VIP hosts. As the function develops, your work creates the foundation for a team that can grow while maintaining the personal service Triumph’s VIP program is built on.\nWhy Triumph?\nHigh agency. Small, high-impact VIP team that is growing rapidly with significant opportunity for leadership and growth.\n\nHigh energy. Passionate team who are proud of our work and velocity (16x year over year growth).\n\nCompetitive salary and benefits. Healthcare, vision, dental, 401k, etc.","description_format":"text","description_chars":3808,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Factoring & Trade Finance"],"lifecycle":[{"event":"open","at":"2026-09-25T01:27:49Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":151,"reasons":["conf:0","win:early"],"computed_at":"2026-09-25T05:45:01Z"},"pay":null,"html_url":"https://alion.io/job/triumph-vip-activation-lead","json_url":"https://alion.io/job/triumph-vip-activation-lead.json","meta":{"generated_at":"2026-09-26T00:38:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":604,"day_limit":5000,"remaining_today":4396,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}