{"id":2549335,"url":"https://alion.io/job/triumvirate-environmental-client-experience-manager","title":"Client Experience Manager","company":{"id":709625,"name":"Triumvirate Environmental","domain":"triumvirate.com","url":"https://alion.io/company/triumvirate-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":91,"open_postings":14,"ghost_share":0,"stale_share":0.143,"repost_share":0,"time_to_fill_p50_days":60,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Legal","role_family":"Legal","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Somerville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T14:27:39Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T00:38:31Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Client Experience Manager\nTriumvirate Environmental, one of the largest environmental services firms in North America, is seeking a Client Experience Managerfor our Somerville, MA team.\nThe Client Experience Manager (CEM) serves as the central liaison for Triumvirate's national system accounts - clients with multiple locations spanning states and regions across the country. Because these accounts touch every part of the organization, the CEM exists to keep communication, service delivery, and account execution aligned across the National Sales Team, the Operations Team, Service Line Managers, the Technical Service Department, the Legal Department, and Billing. The CEM proactively manages each assigned account based on its size, scope, and volume of services, and acts as the single point of accountability who ensures that no handoff between departments becomes a breakdown in service for the client.\nTriumvirate Environmental provides leading organizations in the higher education, life sciences, healthcare, and advanced manufacturing sectors with diverse services and expertise to assist them with compliance management. At Triumvirate Environmental, we strive to WOW both our employees and our customers. Our unique culture fosters growth, development, education, and creativity. \nThis position reports to our Client Governance & Experience Lead. \nResponsibilities: \nCross-Functional Account Liaison\nServe as the connective point between Triumvirate branch service managers, Service Line Managers, Operations, and related departments to communicate job function, scheduling, paperwork flow, and client-specific rules.\nBe the WOW! Ambassador on specific accounts.\nLiaise with Regional Waste Coordinators and the Technical Service Department to ensure disposal and end-disposal facilities are corporately approved by Triumvirate and the client.\nOnboard new clients to ensure a successful kickoff, coordinating with Legal and Operations on NDA, MSA, CPS, and SOW/CPQ documentation and PO setup.\nIdentify cross-sell opportunities for existing customers and route them to the National Sales Team.\nConduct post-job follow-up with Operations and Service Line Managers to confirm value was added, the client experience was intimate and consistent, and no open items or incomplete assignments remain.\nSchedule and run internal account meetings to align Operations, Service Line Managers, and regional teams on service delivery and WOW! standards.\nOwn Service Delivery Assurance - staying ahead of service issues across locations before they reach the client.\nLead Service Recovery efforts: triage issues with Operations and Technical Service, and develop new procedures to prevent recurrence.\nSupport Employee Lead follow-up and tracking in partnership with Operations.\nAssist the National Sales Team in closing new system accounts, bridging sales commitments into operational onboarding.\nFinancial & Billing Liaison\nPartner with the Billing Department on timely invoice payments, including credit creation/approvals and AP-related client forms and requirements.\nAssist Billing with invoice approvals when necessary.\nReview monthly COGS reports with Operations and Finance to ensure accounts are on track for profitability goals.\nTrack unapplied cash with Billing to ensure payments are applied to outstanding invoices.\nCoordinate timely PO renewals with Legal, Billing, and the client.\nCollaborate with cost recovery to help optimize gross profit, including routine account COGS reviews.\nField miscellaneous one-off client requests, routing to the appropriate department (Legal, Billing, Operations, or Technical Service).\nTake client meetings as needed.\nAssist with proposal creation and scoping work, in coordination with the National Sales Team and Operations.\nSupport Marketing initiatives tied to national accounts.\nLog all account activity (meetings, calls, etc.) in Oracle CX (CRM).\nReporting, Compliance & Legal Coordination\nCoordinate customer-specific reporting requirements, including Quarterly Business Reviews and monthly/quarterly waste and spend reports.\nTrack progress against client sustainability goals.\nLiaise with the Technical Service Department on ADVISE and related compliance data to show trends to the customer.\nTrack EHSOne KPIs in coordination with Technical Service.\nWork with Legal on contract renewals, ensuring terms are current across all locations of a national account.\nEnsure meeting minutes are recorded and delivered to the customer within 24 hours.\nClient Engagement & Travel\nTravel to branches as deemed necessary to maintain in-person alignment with regional teams.\nEntertain customers as needed (lunches, dinners, golf, etc.).\nOther duties as assigned.\nThe CEM's primary value is cross-functional coordination. The table below outlines the core relationships the CEM maintains and the liaison function performed with each:\n\nGroup / Department\n\nCEM Liaison Role\n\nNational System Accounts\n\nPrimary relationship owner for multi-location clients; single point of contact who ensures a consistent client experience across every branch and region a national account touches.\n\nNational Sales Team\n\nPartners on account strategy, cross-sell opportunities, and closing new system accounts; ensures sales commitments are translated accurately into operational execution.\n\nOperations Team\n\nCoordinates scheduling, paperwork flow, job function, and client-specific rules with branch and regional operations to ensure consistent execution at every location.\n\nService Line Managers\n\nAligns service delivery standards across service lines, resolves cross-service-line issues, and ensures client-specific requirements are understood and followed.\n\nTechnical Service Department\n\nCoordinates on disposal facility approvals, compliance data (e.g., ADVISE, EHSOne KPIs), and technical/regulatory requirements tied to client accounts.\n\nLegal Department\n\nLiaises on NDAs, MSAs, CPS, and SOW/CPQ documentation during onboarding and renewals, routing contract and compliance matters to Legal as needed.\n\nBilling Department\n\nWorks with Billing/AP on invoicing accuracy, credit creation and approvals, unapplied cash tracking, and timely PO renewals to keep accounts current.\n\nBasic Requirements: \nBachelor’s Degree is required\n3-5+ years of in Account Management or similar field \nProven organizational and time management skills\nStrong communication skills, both written and verbal\nAttention to detail with the ability to keep the big picture in mind\nExcellent soft skills; ability to work well with clients and co-workers\nComputer skills: MS Word, excel and ability to learn internal computer software\nPrevious experience with customer-facing responsibilities\nMust be eligible to work in the United States without future sponsorship\nMust have a reliable form of transportation\nPreferred Requirements: \nPrior Oracle / Oracle CPQ experience \n#LI-Onsite \nBesides Health, Dental and Vision Insurance, we contribute to a 401k, offer a generous tuition reimbursement program, TONS of safety training for some positions with opportunities for external trainings and certifications, Mentorship & Career Succession Planning, Relocation Opportunities, Auto/Home insurance discounts, pet assistance discount plans, discounted movie passes & more! \nTo learn more about our business, culture, and the exciting work that we are doing in the industry, find us on LinkedIn, Instagram (@triumvirateenvironmental), or our website! \nTriumvirate Environmental is committed to a diverse and inclusive workplace. As an Equal Opportunity Employer (EOE), Triumvirate does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals with Disabilities and Protected Veterans are encouraged to apply. \n If you have a disability and need accommodation during the application and hiring process, please contact us at https://www.triumvirate.com/contact or call us at 888-834-9697. The requirements listed above are representative of the knowledge, skill, and/or ability required. To view our California Privacy Notice and Policy, click here. \nActual starting base pay may vary based on factors such as education, experience, skills, location and budget.\nPay Range\n$75,000—$90,000 USD","description_format":"text","description_chars":8415,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Waste Management","Facilities Management"],"lifecycle":[{"event":"open","at":"2026-10-14T17:35:32Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":82500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":60,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-10-15T03:15:43Z"},"pay":{"stated_usd_annual":90000,"is_top_pay":false},"html_url":"https://alion.io/job/triumvirate-environmental-client-experience-manager","json_url":"https://alion.io/job/triumvirate-environmental-client-experience-manager.json","meta":{"generated_at":"2026-10-15T03:15:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4708,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":709625},"rest":"https://alion.io/mcp/rest/get_company?id=709625"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftriumvirate-environmental-client-experience-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftriumvirate-environmental-client-experience-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftriumvirate-environmental-client-experience-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/triumvirate-environmental-client-experience-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftriumvirate-environmental-client-experience-manager"}]}