{"id":3345706,"url":"https://alion.io/job/triviumco-customer-success-manager-2","title":"Customer Success Manager","company":{"id":686993,"name":"Triviumco","domain":"triviumco.com","url":"https://alion.io/company/triviumco","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":44,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"CST","utc_offset_min":-6,"utc_offset_max":-6},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US","GB","CA"],"hiring_countries_total":3,"salary":{"min":8000,"max":10000,"currency":"USD","period":"month","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Ads","optional":false},{"name":"Meta Ads","optional":false}],"status":"live","first_seen_at":"2026-10-27T17:09:40Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-03T04:00:53Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Client Success Manager - Home Improvement Marketing Agency\nRemote | Full-Time | Independent Contractor | Monday-Friday, 8 AM-5 PM CST\nWe're a fast-growing Meta ads agency that helps kitchen and bathroom remodeling companies grow. We build the creatives in-house, run the ads, and help our clients turn leads into booked jobs. Our clients range from established local remodelers to large regional companies across the U.S.\nWe're scaling, and we want an experienced Client Success Manager who has done this before. You'll own a book of home improvement clients and help us build a world-class client success system as we grow.\nYou won't be doing it alone. You'll work inside a pod with our media buying and creative team, alongside another CSM, and report directly to the founder.\nWHAT YOU'LL ACTUALLY DO\nOwn a portfolio of client accounts end-to-end\nStart with around 20 accounts and grow to 40-50 at full load.\nBe the main point of contact for every client: you own the relationship, retention and results.\nSpend your first month shadowing our current CSM, then take over your own group of clients.\nDrive retention and growth\nRun regular check-ins and keep clients clear on their results, lead flow and next steps.\nSpot problems before the client does and escalate them to the team the same day.\nMake sure expected MRR is collected on time.\nEarn referrals, reviews and testimonials from happy clients.\nHelp build the system\nBring proven CS processes: onboarding, client health tracking, reporting cadence and churn saves.\nDocument what works so the team can scale it.\nHOW TO STAND OUT\nIn your application, tell us which home improvement or contractor clients you've managed, how many accounts you handled at once, and a time you saved a client who was about to churn. Specifics, not buzzwords.\nRequirements\nWHO THIS IS FOR\nClient success or account management experience with home improvement or contractor clients - kitchen and bath remodeling ideally. This is our #1 requirement.\nYou've personally managed 20+ client accounts at the same time.\nAgency experience, ideally in lead generation or Meta/Google ads for local service businesses.\nExperience at a scaling company where you helped build CS processes, not only followed them.\nYou're organized and fast, and you follow up without being chased.\nYou communicate with clarity and confidence, and you handle difficult client conversations.\nFluent English (written and spoken).\nAvailable Monday-Friday, 8 AM-5 PM CST.\nWHO THIS IS NOT FOR\nYou've never worked with home improvement or contractor clients.\nYou've only managed one in-house brand or a handful of enterprise accounts.\nYou need a fully built playbook and someone telling you what to do every day.\nYou avoid tough conversations with clients.\nBenefits\nCOMPENSATION & GROWTH\nBase pay plus performance bonuses - On-Target Earnings of $8,000-$10,000/month.\nMonthly bonuses tied to MRR collected, qualified referrals booked, client reviews and testimonials.\n100% remote, independent contractor role.\nClear growth path: lead a team of CSMs as CSM Manager, with room to grow into pod management / operations leadership.","description_format":"text","description_chars":3123,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"United Kingdom","iso":"GB","kind":"country"},{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["E-commerce Marketing"],"lifecycle":[{"event":"open","at":"2026-10-27T17:09:40Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":44,"reasons":["conf:1","win:early"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":120000,"is_top_pay":true},"html_url":"https://alion.io/job/triviumco-customer-success-manager-2","json_url":"https://alion.io/job/triviumco-customer-success-manager-2.json","meta":{"generated_at":"2026-11-03T07:06:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10018,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":686993},"rest":"https://alion.io/mcp/rest/get_company?id=686993"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftriviumco-customer-success-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftriviumco-customer-success-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftriviumco-customer-success-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/triviumco-customer-success-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftriviumco-customer-success-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3345706}},{"tool":"search_jobs","arguments":{"company":"triviumco.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3345706},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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