{"id":3142332,"url":"https://alion.io/job/troon-senior-community-association-manager","title":"Senior Community Association Manager","company":{"id":1840582,"name":"Troon","domain":"troon.com","url":"https://alion.io/company/troon","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":79,"open_postings":7,"ghost_share":0,"stale_share":0.857,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Communications","role_family":"Communications","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Orlando, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":73000,"max_usd":144000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":673},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T14:20:11Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-05T17:45:20Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"The Senior Community Association Manager serves as a highly experienced operational leader who is deployed across the portfolio to support communities, leadership teams, and Boards of Directors based on organizational and operational needs. Based out of the corporate office, this role acts as a trusted advisor, problem solver, and strategic partner, providing leadership for complex communities, special projects, leadership transitions, performance improvement initiatives, and critical operational challenges.\nThis position serves as an extension of Regional Leadership, ensuring consistency, operational excellence, and exceptional resident experiences across the region. The Senior Community Association Manager is expected to quickly assess needs, establish credibility with Boards and stakeholders, stabilize operations, mentor team members, and deliver results in dynamic environments.\nEssential Responsibilities:\nBoard Relations & Community Leadership\nBuild trusted Board relationships and provide strategic guidance on governance, operations, and resident matters.\nProvide guidance and recommendations to Boards on best practices, policy implementation, risk management, and community planning.\nFacilitate Board meetings, annual meetings, workshops, and strategic planning sessions as needed.\nEnsure Board decisions are executed effectively while maintaining compliance with governing documents and applicable regulations.\nOperational Leadership\nLead complex or high-profile communities and ensure consistent execution across community operations and amenities.\nCollaborate with the club operations teams and the regional club directors.\nProvide interim management support during leadership vacancies, transitions, leave coverage, or organizational restructuring.\nAssess community operations, identify opportunities for improvement, and implement best practices that enhance service delivery and operational performance.\nEnsure consistent execution of standards, processes, and resident-facing services throughout assigned communities.\nFinancial Management & Business Performance\nPartner on budgeting, forecasting, financial performance, and operational efficiency.\nMonitor financial performance and identify opportunities to improve operational efficiency, cost management, and service outcomes.\nReview financial reports and provide recommendations regarding expenditures, contracts, capital projects, and operational investments.\nSupport communities in achieving financial objectives while maintaining exceptional resident experiences.\nResident Experience & Stakeholder Engagement\nPartner with Lifestyle, Wellness, F&B, Golf, and other leaders to deliver a cohesive resident experience.\nFoster positive relationships with residents while addressing community concerns with professionalism, empathy, and responsiveness.\nSupport community events, initiatives, and engagement strategies that enhance resident satisfaction and community culture.\nServe as a highly visible leader and ambassador for the organization’s service standards.\nEscalation Management & Problem Resolution\nOwn complex resident, Board, staffing, vendor, and operational issues before escalation to the Regional Director.\nLead the resolution of sensitive or high-risk situations by identifying root causes, developing action plans, and driving accountability.\nProvide leadership during periods of operational disruption, conflict, or organizational change.\nSupport investigations, compliance matters, and special projects assigned.\nLeadership, Coaching & Talent Development\nServe as onsite manager for properties as operational needs fluctuate.\nMentor Community Association Managers, develop talent, and serve as a resource for challenging situations.\nProvide coaching, guidance, and support on operational challenges, Board relationships, resident concerns, and leadership development.\nAssist with onboarding, training, and best-practice implementation for new managers.\nPromote a culture of collaboration, accountability, continuous improvement, and service excellence.\nRegional Support & Strategic Initiatives\nServe as an extension of the Regional Director by driving initiatives, best practices, and consistency across the region.\nLead special projects, community transitions, acquisitions, integrations, and process improvement efforts.\nShare best practices and lessons learned across communities to improve organizational performance.\nSupport leadership with assessments, audits, operational reviews, and business planning activities.\nQualifications:\nEducation & Experience\nBachelor’s degree in business administration, Hospitality Management, Public Administration, or related field preferred.\nMinimum 5-7 years of Community Association Management experience, including management of large-scale, lifestyle, luxury, master-planned, or amenity-rich communities.\nPrevious experience supporting Boards of Directors and managing complex governance matters.\nMulti-site, regional, or task-force leadership experience preferred.\nCertifications\nActive FL CAM License is required.\nKnowledge, Skills & Abilities\nStrong executive presence with the ability to build credibility and influence at all organizational levels.\nAdvanced knowledge of community association governance, financial management, budgeting, and operations.\nDemonstrated ability to manage complex situations and lead through ambiguity and change.\nExceptional communication, presentation, facilitation, and conflict-resolution skills.\nStrong analytical, problem-solving, and decision-making capabilities.\nAbility to balance strategic thinking with hands-on operational execution.\nProven ability to mentor, develop, and motivate leaders and teams.\nTravel Requirements\nExtensive travel throughout the assigned region and portfolio.\nAbility to work from the corporate office while maintaining flexibility to support communities based on business needs.\nAvailability to attend evening Board meetings, community events, and occasional weekend activities as necessary.\nSuccess Profile\nThe ideal candidate is a highly adaptable leader who thrives in challenging environments, builds strong Board and resident relationships, develops talent, drives operational excellence, and serves as a trusted extension of Regional Leadership. They bring a solutions-oriented mindset, strong business acumen, and a passion for delivering exceptional community experiences.\nThis job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.","description_format":"text","description_chars":6553,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Senior Living & Assisted Living","Commerce","Education","Higher Education"],"lifecycle":[{"event":"open","at":"2026-10-23T09:00:23Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.857,"p_room":0.9,"age_days":14,"expected_fill_days":33,"reasons":["conf:3","win:mid","comp:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/troon-senior-community-association-manager","json_url":"https://alion.io/job/troon-senior-community-association-manager.json","meta":{"generated_at":"2026-11-05T22:26:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3193,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1840582},"rest":"https://alion.io/mcp/rest/get_company?id=1840582"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftroon-senior-community-association-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftroon-senior-community-association-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftroon-senior-community-association-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/troon-senior-community-association-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftroon-senior-community-association-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3142332}},{"tool":"search_jobs","arguments":{"company":"troon.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3142332},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}