{"id":676666,"url":"https://alion.io/job/trovata-customer-success-manager","title":"Customer Success Manager","company":{"id":685065,"name":"Trovata","domain":"trovata.io","url":"https://alion.io/company/trovata","size_band":"51-200","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Rippling","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":93000,"max_usd":168000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":185},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Jira","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-07-28T01:59:29Z","employer_posted_date":"2026-07-28","last_verified_at":"2026-09-23T13:11:35Z","board_verified":true,"closed_at":null,"days_open":58,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":58},"description":"Company Overview\nTrovata is the first new platform to manage corporate cash and liquidity in nearly 30 years. We’re replacing legacy bank portals and outdated treasury management systems (TMS). Trovata is built on a “trove of data” foundation with workflow automation using AI and stablecoins. Trovata is creating the enterprise access, utility, and distribution layer for the future of corporate cash, investments, and payments where AI agents and stablecoins converge to deliver 24/7 programmable liquidity at global scale.\nThe company was founded by a longtime Controller-CFO with a vision for a better way and engineered by an experienced team from Capital One. We’re fortunate to be financially backed by a syndicate of banks, including J.P. Morgan, Wells Fargo, and Capital One.\nAbout the role\nOur team is growing! In this Customer Success Manager role, you will be part of a team that is dedicated to driving value and helping our customers achieve their goals. CSMs quarterback the customer’s onboarding, training, and renewal processes for customers in their personal book of business. As part of your duties you will have a significant opportunity to craft the customer journey, identify opportunities, and be the voice of your customers.\nTotal compensation commensurate with experience and location: $90,000 - $120,000 (inclusive of MBO/bonus component)\nWhat you'll do\nOwn the end-to-end customer relationship for a defined book of business, including onboarding, adoption, and renewals\nWork collaboratively across pillars of CS, Sales, Operations, Product, Engineering, and Trovata leadership teams to identify and realize value and revenue opportunities for each of our customers\nEngage daily and voraciously with our customers’ while monitoring your own performance metrics. Leveraging all available datasets (Vitally) to fuel more effective and efficient customer engagements\nLead structured customer engagements (cadence calls, QBRs) with clear agendas, outcomes, and follow-through\nConsistently deliver on commitments and timelines for customer-facing and internal workstreams\nBuild and maintain a deep understanding of Trovata’s platform and engage with customers about the most relevant features/functionality for their specific business needs\nBecome a trusted advisor for customers around best practices for progressing their cash management, reporting, and forecasting needs with Trovata\nEstablish, nurture, and expand relationships within each customer organization in concert with relevant Trovata team members and stakeholders \nLeverage relationships, data/metrics, and team resources to proactively identify, assess, and flag risk, and collaborate with team to mitigate and address it\nHelp to grow mutual accountability between Trovata and its customers as we build product, service models, and continually improve our delivery and execution\nWhat Success Looks Like\nOwn and proactively manage a book of business with full accountability for customer outcomes\nConsistently meet deadlines and follow through on commitments to customers and internal teams\nLead customer calls with confidence, clear agendas, and defined next steps\nDrive adoption, engagement, and renewals\nIdentify risks early and take action to develop save plans and mitigate churn\nQualifications\n3-5+ years in Customer Success, Account Management, or similar customer-facing role in SaaS\nDemonstrated ability to manage multiple customers (various verticals) while maintaining strong attention to detail and follow-through with onboarding and training\nProven track record of driving customer outcomes and owning renewal or expansion conversations\nExceptional ability to communicate and foster positive business relationships with upper management and C-Suite executives\nTechnical skills required, as they relate to the use of the product. In other words, you will become a product expert\nAccountability, attention to detail, and strong organizational skills are essential\nEducational or professional background in treasury, accounting, or finance\nExperience working with cash management, TMS, and/or accounting systems\nExperience working within sales and customer success tools like Salesforce, Jira, and Vitally\nBenefits\nRemote-first/flexible work environment\nFlexible PTO \nPaid Parental Leave\nHealth, Dental & Vision Insurance with premiums covered by Trovata (99% for Employees and 75% for Dependents)\nFlexible Spending Accounts (Health & Dependent Care)\nLife and Long-Term Disability Insurance paid for by Trovata\n401k Plan\nEquity\nHome Office Setup upon hire, including Macbook, Monitors, Adjustable Desk, Ergonomic chair, adaptors, and accessories\nMonthly Phone & Internet Stipend","description_format":"text","description_chars":4675,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Apple Macbook","Equity","Flexible schedule","Home office","Parental leave","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Blockchain & Crypto","Financial Services"],"lifecycle":[{"event":"open","at":"2026-09-10T22:58:03Z"}],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":1,"p_active":0.484,"p_room":0.45,"age_days":57,"expected_fill_days":32,"reasons":["conf:13","win:tail"],"computed_at":"2026-09-23T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/trovata-customer-success-manager","json_url":"https://alion.io/job/trovata-customer-success-manager.json","meta":{"generated_at":"2026-09-24T02:55:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}