{"id":1210066,"url":"https://alion.io/job/trubridge-strategic-client-manager","title":"Strategic Client Manager","company":{"id":1991581,"name":"TruBridge","domain":"trubridge.com","url":"https://alion.io/company/trubridge","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":98000,"max_usd":203000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1236},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false}],"status":"live","first_seen_at":"2026-08-25T00:00:00Z","employer_posted_date":"2026-08-25","last_verified_at":"2026-09-29T04:53:33Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":36},"description":"The Strategic Client Manager (SCM) will lead executive relationships for top enterprise clients, with deep expertise in revenue cycle management services and accountability for value realization across the broader TruBridge portfolio, including the EHR and third-party solutions. The SCM will use revenue cycle leadership experience to improve operational and financial performance while advancing EHR adoption, solution integration, and overall client outcomes. This role owns client-specific success and recovery plans, drives measurable improvements across the revenue cycle and broader solution portfolio, coordinates cross-functional execution, manages escalations and risk, supports retention and growth, and ensures clients can demonstrate value from the TruBridge partnership.\nKey Responsibilities:\nDevelop and implement client success plans with defined retention, satisfaction, risk-reduction, and growth objectives.\nMaintain in-depth knowledge of each client’s organization and healthcare environment to strengthen strategic relationships and advance documented client outcomes.\nMeasure client satisfaction and engagement through structured feedback, executive conversations, solution adoption, service performance, and relationship indicators.\nCreate and maintain value realization reporting that demonstrates client ROI, supports executive business reviews, identifies satisfaction or adoption gaps, strengthens renewal decisions, and informs responsible growth opportunities.\nAlign qualified clients with the TruBridge reference program.\nOwn executive-level performance reviews with client financial and operational leaders, translating revenue cycle data into prioritized actions that improve cash collections, accounts receivable performance, denial outcomes, billing effectiveness, and overall financial health.\nLead cross-functional TruBridge Financial Health teams and subject matter experts in diagnosing client performance challenges, establishing corrective action plans, assigning clear ownership, removing barriers, and holding internal and client stakeholders accountable for timely execution and measurable results.\nThese goals and objectives are not to be construed as a complete statement of all duties performed; employees will be required to work dynamically within a team structure and perform other job-related duties as required. Goals and objectives are subject to change.\nAll activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA, and other regulations, as appropriate.\nEssential Functions: In addition to working as prescribed in our performance factors specific responsibilities of this role include:\nProven ability to build and maintain complex client relationships, including strategic partnerships with C-suite leaders and stakeholders across client organizations.\nDeep understanding of end-to-end healthcare revenue cycle operations, including patient access, charge capture, coding, billing, claims management, denials, accounts receivable, cash collections, underpayments, write-offs, and payer or contractual performance.\nExcellent communication and collaboration skills.\nExperience in managing operational processes and driving growth strategies.\nAbility to manage and prioritize multiple client priorities, focusing on common results.\nHighly organized and efficient in time management.\nConnected to all life cycles of client relationships, including sales, implementation, and support.\nDevelop and establish best practices for client profitability management, including invoicing, accounts receivable, cash collections, write-off processes, and contractual interactions.\nServe as the executive escalation point for material RCM service and performance issues, rapidly assess business impact, mobilize the appropriate operational leaders and subject matter experts, establish recovery milestones, and communicate progress through resolution.\nOwn the client relationship and overall execution for assigned clients, with direct accountability for retention, renewal readiness, client satisfaction, risk reduction, and responsible growth.\nMaintain a disciplined client risk management process using service, financial, operational, relationship, and contractual indicators; identify emerging risks early; quantify retention and financial exposure; establish mitigation plans with accountable owners and deadlines; and escalate unresolved risks through measurable resolution.\nIdentify and qualify expansion opportunities, including appropriate upsell or cross-sell options, based on client priorities, adoption, performance, and demonstrated value; partner with sales to reach mutually beneficial agreements that protect trust, retention, and long-term growth.\nTeam-oriented, focusing on constructive feedback, process improvement, and developing best practices.\nMinimum Requirements:\nEducation/Experience/Certification Requirements\nBachelor’s degree in business administration, Healthcare Management, or a related field (preferred).\nAbility to travel up to 60%\nDemonstrated experience improving healthcare revenue cycle performance, with working knowledge of key measures such as cash collections, accounts receivable aging, denial performance, billing quality, and payer or contractual outcomes.\nProven success improving client satisfaction, protecting renewals, reducing preventable attrition, and recovering at-risk client relationships.\nDemonstrated ability to identify emerging client issues, establish clear resolution plans, maintain accountability across stakeholders, and follow through until risk is mitigated and the client confirms an acceptable outcome.\nAbility to work independently and collaborate effectively, engaging the appropriate subject matter experts to resolve client needs and achieve shared outcomes.\nStrong relationship-building skills, with the ability to listen and connect the dots for client benefit.\nExperience advising and influencing hospital CFOs, revenue cycle executives, and operational leaders on performance gaps, competing priorities, recovery plans, and financial outcomes.\nDemonstrated ability to analyze revenue cycle performance trends, identify root causes of underperformance, quantify financial impact, and present clear recommendations and accountable recovery plans to client and internal leaders.\nAt least 7 years of healthcare revenue cycle experience, including at least 3 years leading client-facing RCM services, operations, performance improvement, or complex account recovery initiatives.\nPreferred Qualifications:\nExperience in strategic account management, healthcare technology, or health information systems that complements the required healthcare revenue cycle leadership background.\nIndividual Contributor","description_format":"text","description_chars":6743,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["EHR & Clinical Software","Revenue Cycle & Medical Billing"],"lifecycle":[{"event":"open","at":"2026-09-25T03:39:25Z"}],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.56,"p_room":0.55,"age_days":35,"expected_fill_days":30,"reasons":["conf:0","win:tail"],"computed_at":"2026-09-29T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/trubridge-strategic-client-manager","json_url":"https://alion.io/job/trubridge-strategic-client-manager.json","meta":{"generated_at":"2026-09-30T03:00:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2313,"day_limit":5000,"remaining_today":2687,"minute_limit":60,"resets_at":"2026-10-01T00:00:00Z"}}}