{"id":4051086,"url":"https://alion.io/job/trubridge-technical-support-technician-tech-apps","title":"Technical Support Technician - Tech Apps","company":{"id":1991581,"name":"TruBridge","domain":"trubridge.com","url":"https://alion.io/company/trubridge","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":5,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Apache HTTP Server","optional":false},{"name":"HIPAA","optional":false},{"name":"Linux","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"DHCP","optional":true},{"name":"DNS","optional":true},{"name":"TCP/IP","optional":true}],"status":"live","first_seen_at":"2026-11-10T00:00:00Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T01:44:43Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Provides technical support to the organization's customers on proprietary applications and hardware (e.g., PCs, servers, and related infrastructure) via phone, email, and other support channels. Answers questions regarding system procedures, application functionality, systems status, and downtime procedures. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Collaborates with network services, software engineering, application development, and other support teams to restore service and identify root causes of issues. Escalates complex inquiries when appropriate and maintains a troubleshooting log to ensure timely resolution of customer issues.\nThese Goals and objectives are not to be construed as a complete statement of all duties performed; employees will be required to perform other job related duties as required. Goals and objectives are subject to change.\nAll activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.\nAn Ideal Candidate Would\nUsing basic technical skills, be able to produce working solutions of limited complexity to both technical and non-technical problems that are presented.\nBe adept at integrating with a team and working collaboratively to solve problems.\nBegin approaching solutions to problems as the sum of multiple parts, not simply atomic tasks.\nBe able to address defined problems using existing standard operating procedures.\nBe involved in support discussions from a technical standpoint.\nBe able to take on responsibilities outside of the traditional support role when necessary.\nTake initiative and demonstrate basic troubleshooting practices.\nIdentify and communicate potential risks or roadblocks when encountered.\nDemonstrate increasing self-reliance while continuing to seek guidance when appropriate.\nShow commitment to meeting team commitments and customer expectations.\nEssential Functions\nProvide client software, server components, peripheral software, and hardware support for TruBridge EHR products.\nInstall and troubleshoot Apache web-based applications.\nAssist with network setup, security, and communications.\nProvide support for Terminal Server and VDI systems.\nSupport image acquisition, storage, conversion, and printing.\nProvide Active Directory management.\nProvide AIX server support and assist with data migrations.\nSupport Linux and Windows server environments, networking, file systems, and backups.\nAssist in troubleshooting escalated tickets and work with development teams toward resolution.\nCreate a collaborative environment with other team members to ensure overall team effectiveness.\nIdentify and communicate potential risks and roadblocks.\nMeet team commitments and assigned objectives.\nUtilize support tools and systems on a day-to-day basis.\nContinue developing technical independence and ownership of assigned work.\nMinimum Requirements\nEducation / Experience / Certification Requirements\nBachelor's Degree in a technical field of study or equivalent work experience.\nEducational or practical experience with Linux or Windows Servers, Networking, Desktop Support, or related technologies.\nAbility to be flexible and work analytically in a problem-solving environment.\nExcellent written and verbal communication skills.\nExcellent interpersonal skills.\nStrong organizational, multitasking, and time-management skills.\nMust be detail-oriented and able to follow issues through to resolution.\nMust be able to work both independently and as a member of a team.\nAbility to convey technical concepts and terminology in easy-to-understand language.\nDemonstrates willingness to learn and accept mentoring.\nAbility to lift and carry up to approximately 50 pounds.\nOccasional travel (25% or less).\nPreferred Qualifications:\nPrevious customer service, help desk, call center, retail technology, or customer-facing support experience.\nFamiliarity with healthcare technology, EHR systems, medical imaging, or healthcare workflows.\nUnderstanding of basic networking concepts including TCP/IP, DNS, DHCP, and network troubleshooting.\nExposure to Windows Server, Linux, Active Directory, virtualization technologies, or remote support tools.\nDemonstrated ability to communicate technical concepts to both technical and non-technical audiences.\nTechnical certifications such as CompTIA A+, Network+, Security+, Linux+, or equivalent coursework/certifications.\nIndividual 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