{"id":3731598,"url":"https://alion.io/job/truckerpath-customer-success-manager","title":"Customer Success Manager","company":{"id":2075530,"name":"Trucker Path","domain":"truckerpath.com","url":"https://alion.io/company/truckerpath","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":{"grade":"A","score":97,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T23:55:28Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-06T10:41:22Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Description\nRole Overview\nThe Customer Success Manager (CSM) - Maintenance Project is responsible for maintaining the accuracy, completeness, and quality of business listings on the Trucker Path platform. This role focuses on engaging existing and prospective business owners, verifying business information, facilitating listing updates, encouraging Business Portal adoption, and ensuring businesses have the information and support needed to maintain an effective presence on the platform.\nThe CSM will proactively contact businesses to validate their information, identify outdated or incomplete listings, assist with profile maintenance, and encourage business owners to keep their business details current for truck drivers searching for relevant locations and services.\nIn addition to maintaining listing quality, the CSM is expected to build positive business relationships, identify customer concerns, support retention efforts, and recognize opportunities to introduce relevant paid listing and advertising solutions in coordination with the Sales team.\nThe ideal candidate is detail-oriented, customer-focused, organized, and comfortable communicating with business owners. This role plays an important part in protecting the quality and reliability of Trucker Path's POI database while supporting customer engagement and the long-term growth of Trucker Path Business.\nKey Responsibilities\nA. Onboarding and Account Data Accuracy\nOnboard successful sales endorsed by the JAE for the Maintenance Project\nValidate essential business information, including business name, address, contact number, operating hours, website, services offered, and other relevant details.\nIdentify outdated, incomplete, inaccurate, or potentially duplicate business listings and coordinate appropriate corrections.\nAssist business owners in updating their information and maintaining accurate profiles.\nVerify whether businesses are still operating and document closures, relocations, changes in ownership, or other significant business updates.\nFollow established procedures for recording, validating, and submitting listing changes.\nMaintain accurate records of completed maintenance activities and outstanding corrections.\nEscalate discrepancies that require additional verification or approval to the appropriate internal team.\nDocument business feedback, listing updates, and account concerns for proper tracking and resolution.\nB. Business Owner Engagement and Relationship Management\nEstablish and maintain professional communication with business owners, managers, and authorized representatives.\nExplain the importance of keeping business information accurate and updated on Trucker Path.\nEncourage business owners to claim, manage, and maintain their listings through the Trucker Path Business Portal.\nGuide business owners on available portal features, including updating business details, responding to customer reviews, and sharing relevant business information.\nConduct follow-ups to obtain missing information, confirm requested changes, and resolve outstanding listing concerns.\nBuild trust with business owners through consistent, helpful, and professional interactions.\nDocument feedback, concerns, and suggestions that may improve the business listing experience.\nC. Customer Success and Business Support\nProvide clear instructions and guidance to help businesses maintain their information.\nIdentify and document concerns affecting business owner engagement or satisfaction. \nRespond to business owner questions related to their listings and the Business Portal within the scope of the role.\nMaintain a customer-first approach while ensuring efficient handling of assigned accounts and maintenance tasks.\nD. Retention and Revenue Opportunity Identification\nIdentify existing businesses that may benefit from enhanced listing visibility or relevant paid POI Listing and advertising solutions.\nRecognize potential upselling opportunities during business maintenance conversations without compromising the primary maintenance objective.\nRefer qualified sales opportunities to the assigned Sales Representative or Account Executive.\nDocument the business owner's expressed interest, needs, concerns, and agreed next steps before handing the opportunity to Sales.\nSupport retention efforts by identifying customer concerns and escalating potential risks to the appropriate team.\nCollaborate with Sales to ensure a smooth transition when a business owner expresses interest in paid services.\nRequirements\nQualifications\nMust Have\nAt least 1 year of experience in sales, customer service, account management, telemarketing, or business development is preferred.\nExperience in B2B sales is an advantage.\nGood interpersonal, relationship-building, and negotiation skills.\nComfortable contacting business owners and decisionmakers through calls, emails, and other approved communication channels.\nAbility to explain product benefits, handle objections, and identify sales opportunities.\nStrong attention to detail when verifying and maintaining business information.\nNice to Have\nExperience selling SaaS, digital advertising or local listings (e.g., Yelp, Google Business Profile)\nKnowledge of trucking, logistics or travel-center businesses\nWhat Success Looks Like\nConsistently meets or exceeds monthly and quarterly sales quotas\nBuilds and maintains a strong, well-qualified pipeline of fleet and shipper prospects\nIncreased business owner participation in listing updates and Business Portal usage.\nA pipeline of qualified opportunities for paid POI Listing and advertising solutions.\nComplete and accurate CRM documentation.\nTimely follow-up on customer requests, sales opportunities, and unresolved concerns.\nRegular performance reports covering account maintenance, sales activities, conversions, and revenue\ncontribution.\nCore Competencies\n· Attention to Detail: Maintains accurate business records and follows verification standards consistently.\nCustomer Focus: Provides professional, helpful communication and understands the importance of reliable business information.\nAccountability: Takes ownership of assigned listings and ensures that outstanding tasks have documented next steps.\nTime Management: Balances maintenance volume, follow-ups, and administrative requirements effectively.\nCommunication: Engages business owners clearly and professionally through approved communication channels.\nProblem-Solving: Identifies discrepancies, researches available information, and escalates issues appropriately.\nProcess Compliance: Follows approved verification procedures, quality standards, and data handling requirements.\nAdaptability: Adjusts to changes in project priorities, workflows, tools, and maintenance requirements.\nCompensation & Benefits\nCompetitive base salary plus uncapped commission structure\nHealth coverage from the first month of employment, with coverage for up to 2 dependents\n20 days of paid PTO, earned from day one\nTenure-based monthly allowances that grow with tenure\nGlobal advancement opportunities as Trucker Path rapidly scales operations","description_format":"text","description_chars":7075,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-04T08:30:06Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring 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