{"id":1234920,"url":"https://alion.io/job/true-blue-technical-analyst-ii","title":"Technical Analyst II","company":{"id":2086529,"name":"TrueBlue","domain":"trueblue.com","url":"https://alion.io/company/trueblue","size_band":"1001-5000","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":22000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1431},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Grafana","optional":false},{"name":"Java","optional":false},{"name":"Jira","optional":false},{"name":"Kibana","optional":false},{"name":"Linux","optional":false},{"name":"MySQL","optional":false},{"name":"Oracle","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Postman","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Splunk","optional":false},{"name":"Spring Boot","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-08-14T09:07:18Z","employer_posted_date":null,"last_verified_at":"2026-08-14T09:07:18Z","board_verified":false,"closed_at":null,"days_open":58,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":58},"description":"ROLE: \nAddress technical issues relating to software implementation, function, and upgrades. Resolve customer complaints or problems and create product problem reports and troubleshoot documents for each issue. Work closely with application support and development teams to identify and resolve any technical problems that might arise during the development of software. Work with Implementation teams and Account managers to recommend solutions to new customer implementations and workflows. \n\nESSENTIAL DUTIES and RESPONSIBILITIES: \nUnderstanding the PeopleScout architecture and framework \nProvide L2 support for tickets passed on by L1 support team using advanced knowledge of Java, SQL, Stored Procedures, Functions, and database development. \nAnalyze and understand Java code to debug, trace, and communicate technical issues effectively with the Development team. \nReview application logs, perform exception analysis, monitor system performance, and identify root causes to ensure timely issue resolution and optimal application performance.\nProvide technical support to application support team\nDevelop solutions to complex customer and software problems\nAssist with software design and development \nWork within an agile environment \nDeliver sprint commitments on time\nBe responsible for your own code, and work with others to improve the quality and deliver of theirs \nDocument troubleshooting guides and outcomes of problems, analysis and solutions for future re-use \n\nMUST HAVE SKILLS: \n5 to 8 years of experience in L2 Application Support, preferably supporting SaaS products.\nStrong troubleshooting skills with Java applications, SQL, and REST APIs. \nStrong hands-on experience with Core Java (Java 8 or above). \nGood understanding of Spring Boot and Java-based enterprise applications.\nExperience troubleshooting production issues, performing root cause analysis (RCA), and resolving incidents within SLA \nStrong SQL skills with databases such as Oracle, MySQL, PostgreSQL, or SQL Server. \nExperience working with REST APIs, JSON, and API testing tools like Postman.\nAbility to analyze application logs using tools such as Splunk, Kibana, ELK, or Grafana.\nExcellent customer communication skills with experience managing client interactions and providing timely updates.\nFamiliarity with ServiceNow/Jira, Linux basics, and log analysis for application support\n\nSkills\nJava, Production support, SQL, RESTful APIs, SLA, SaaS","description_format":"text","description_chars":2436,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-25T16:00:00Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":6,"green_card_filings_12m":0,"median_offered_wage_usd":147500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":1}],"liveness":{"score":3,"band":"cold","label":"Long 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