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This role focuses on resolving technical issues, managing support requests, and ensuring employees have the tools and systems they need to work effectively.\nAbout the Role\nProvide first-line IT service desk support to employees via ticketing system, phone, email and in person, logging, prioritizing and resolving incidents and service requests\nTroubleshoot and resolve hardware, software, network access and user account issues, escalating complex problems to senior IT staff as required\nProficiency in Microsoft Office Suite, Microsoft 365, Active Directory, Azure, Windows operating systems, mobile device management, and ticketing or service management tools\nIdentify recurring issues and opportunities to improve support processes and implement best practices\nMaintain IT asset inventory to ensure adequate equipment stock for new hires, and keep ticket records and knowledge base documentation to track service metrics\nEnsure adherence to company policies, IT security practices, regulatory requirements, and industry standards\nAll other duties as required\nAbout You\nEducation\nDiploma or Bachelor’s Degree in Information Technology or equivalent\nExperience\n2-4 years of experience in IT service desk, help desk or end user technical support\nStrong troubleshooting and time-management skills to handle multiple support requests and deadlines\nProficiency in Microsoft Office Suite, Microsoft 365, Azure, Windows operating systems and ticketing or service management tools\nAbility to prioritize tasks effectively and work independently or as part of a team\nStrong verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders at all 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