{"id":3280252,"url":"https://alion.io/job/true-north-consult-customer-service-representative","title":"Customer Service Representative","company":{"id":3897751,"name":"True North Consult","domain":"truenorthafrica.com","url":"https://alion.io/company/true-north-consult","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kampala, Uganda"],"countries":["UG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-26T02:21:46Z","employer_posted_date":null,"last_verified_at":"2026-10-26T02:21:46Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"Job Title: Customer Service Representative\n\nOrganisation: True North Consult\n\nDuty Station: Kampala, Uganda\n\nAbout Organisation:\n\nTrue North Consult Ltd is a boutique HR Consultancy Firm that offers bespoke HR solutions to selected clients in various sectors and industries across East Africa, with operational offices in Kampala, Nairobi and Kigali.\n\nJob Summary: Receive and respond to customer queries and enquiries and address these in a manner that ensures customer satisfaction and achieve set MOM sales targets \n\nKey Duties and Responsibilities: \n\nAchieve set Sales and Revenue Targets\n\nReceive performance targets from the Supervisor an d agree action plans for achieving such targets.\n\nAssess own performance against set targets, establish the cause for shortfalls if any and take remedial action.\n\nAchieve sales and revenue targets set on a monthly basis\n\nMaintain quality and supportive relationships with colleagues, which promote the delivery of quality service to customers\n\nDevelop and maintain positive relationships with and co- workers.\n\nParticipate in team actives including meetings, tests; seek/share knowledge with colleagues, including customer feedback, processes and systems.\n\nConsistently monitor service delivery within the shop to ensure that clients are served promptly.\n\nIf any ensure set CSAT targets\n\nProvide quality service to customers\n\nMaintain accurate and easily accessible information on products and services\n\nBrief customers on products and services.\n\nUp-sale and cross sell products during contact with customers.\n\nReceive and address customer queries and complaints promptly.\n\nWhere necessary escalate the problem for resolution.\n\nFollow up escalated problems to ensure timely resolution to give feedback.\n\nStock Management process\n\nReceive stock and safely keep it under custody for any stock on hand.\n\nPrepare accurate daily till sheets and submit to the Supervisor.\n\nCarry out daily reconciliation of all stock items and declare any exceptions.\n\nEnsure daily banking of cash sales are done to the Supervisor.\n\nAdditional Duties and Responsibilities\n\nParticipate in projects as assigned by the Business\n\nQualifications, Skills and Experience:\n\nDiploma or Bachelor’s degree in any business related course or an equivalent.\n\nKnowledge of basics of MS office.\n\nPrevious experience in related position would be an added advantage.\n\nAble to operate in a performance driven organization\n\nCultural awareness\n\nKnowledge of English\n\nSkills critical to the role\n\nHighly Customer focused\n\nBusiness awareness\n\nAnalytical skills\n\nGood planning and organizational skills\n\nExcellent interpersonal skills\n\nSets high personal standards and is goal oriented\n\nExcellent communications skills, both orally and in writing\n\nExcellent presentation skills\n\nHow to Apply:\n\nTo apply, please send your resume and cover letter to  with subject line Customer Service Representative by 27th October 2026. All applications shall be acknowledged as received but only shortlisted candidates will be contacted. All applicants should share their CV’s and Cover Letters in PDF or MS Word STRICTLY\n\nDeadline: 27th October 2026\n\nNB: Only shortlisted candidates will be contacted.\n\nFor more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline\n\nLevel of Education: associate degree\n\nWork Hours: 8\n\nExperience in Months: no experience","description_format":"text","description_chars":3456,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing"],"lifecycle":[{"event":"open","at":"2026-10-26T16:06:30Z"}],"visa":[],"liveness":{"score":83,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.832,"p_room":1,"age_days":4,"expected_fill_days":20,"reasons":["seen:4","win:early"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/true-north-consult-customer-service-representative","json_url":"https://alion.io/job/true-north-consult-customer-service-representative.json","meta":{"generated_at":"2026-10-30T23:14:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14445,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3897751},"rest":"https://alion.io/mcp/rest/get_company?id=3897751"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrue-north-consult-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrue-north-consult-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrue-north-consult-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/true-north-consult-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrue-north-consult-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3280252}},{"tool":"search_jobs","arguments":{"company":"truenorthafrica.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3280252},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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