{"id":2792362,"url":"https://alion.io/job/true-platform-sr-systems-developer","title":"Sr. Systems Developer","company":{"id":4444492,"name":"True Platform","domain":"trueplatform.io","url":"https://alion.io/company/true-platform","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Backend","role_family":"Backend","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":83000,"max_usd":210000,"period":"year","method":"global_role_seniority_cell","sample_n":6933},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Domo","optional":true}],"status":"live","first_seen_at":"2026-10-17T17:44:36Z","employer_posted_date":null,"last_verified_at":"2026-10-17T17:44:36Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"about trueTrue is a global platform of companies that optimizes value creation. As one of the fastest-growing organizations in the talent advisory space, True places executive talent, assesses business leaders, creates diverse and inclusive networks, and uses innovative technology to advance executive talent priorities. Our clients include innovative growth brands backed by leading venture capital and private equity firms as well as established public and private organizations.With offices in North America, EMEA, & APAC, our team of industry and functional experts leverage their deep networks to connect companies with leading talent to transform businesses and industries. True was recognized as a 2022 best workplace by Inc. Magazine for the 3rd year and is North America’s sixth largest firm in the industry according to the recently published Hunt Scanlon annual ranking.True was founded on the belief that doing good is the pathway to doing well. Our growth and success are a by-product of our values—treating people right, listening to new ideas and keeping culture at the heart of our business.about the role\nThis role reports directly to the Sr. Director of IT and is a Mid Level role\n\nThis individual will play a key role in providing support and troubleshooting to internal and external stakeholders in a fast-paced environment\n\nThis role will assist in mentoring and training junior team members on escalations, process improvement, and procedures\n\nThis individual will handle complex technical issues, streamlining processes and delivering exceptional customer service \n\nwhat you’ll do\nDiagnose and troubleshoot issues to provide advanced technical solutions, guidance and assistance to resolve complex technical issues\n\nCollaborate with other departments and stakeholders for product development, troubleshooting, new implementations and quality assurance\n\nCommunicate effectively with internal and external stakeholders to find the best resolutions\n\nSupport projects within product development and escalate all critical issues to management\n\nMonitor and analyze IT tickets, resolution times, and internal feedback to ensure quality assurance\n\nRespond to tickets in the queue in a timely manner and escalate if needed\n\nTrain and mentor more junior members of the team\n\nIdentify key areas of improvement in workflows and propose solutions \n\nRecommend new solutions based on data, and create new support procedures to streamline the team\n\nDocument and share solutions, FAQs, and best practices to internal stakeholders and team members\n\nIdentify gaps in IT procedures and systems by analyzing data, metrics, and current procedures across the firm\n\nwho you are\nBachelor's degree or equivalent experience in IT, Business, or a related field\n\n3-5 years of experience in a support, technical, or customer service role\n\nProficient in troubleshooting, ticketing systems, system vendors\n\nStrong sense of customer service \n\nProject Management \n\nSelf-starter and growth-based mindset toward self-improvement \n\nExperience in giving and receiving constructive feedback \n\nStrong attention to detail and analytical skills\n\nAbility to be flexible and easily adaptable to changing conditions \n\nStrong written and oral communication \n\nAbility to work well in high pressure situations to meet deadlines \n\nHigh energy, high ownership, and a strong balance between team working and ability to work independently to drive results\n\nPreferred Qualifications\nExperience mentoring or leading teams remotely\n\nCertifications such as CompTIA A+, Cisco Certified Network Associate (CCNA), Apple Certified Support Professional (ACSP) a plus\n\nExperience supporting software products, SaaS platforms, or technical environments\n\nStrong experience working with Salesforce, Conga, and/or Domo\n\nStrong experience working with Apple products and Google Applications\n\nWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Originally posted on Himalayas","description_format":"text","description_chars":4166,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-17T20:28:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":29,"reasons":["seen:0","win:early"],"computed_at":"2026-10-18T07:19:20Z"},"pay":null,"html_url":"https://alion.io/job/true-platform-sr-systems-developer","json_url":"https://alion.io/job/true-platform-sr-systems-developer.json","meta":{"generated_at":"2026-10-18T07:19:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10967,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4444492},"rest":"https://alion.io/mcp/rest/get_company?id=4444492"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrue-platform-sr-systems-developer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrue-platform-sr-systems-developer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrue-platform-sr-systems-developer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/true-platform-sr-systems-developer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrue-platform-sr-systems-developer"}]}