{"id":2643883,"url":"https://alion.io/job/true-talent-solutions-partners-client-success-manager-mid-level","title":"Client Success Manager, Mid-Level","company":{"id":4415660,"name":"True Talent Solutions Partners","domain":"truetalentsolutionspartners.com","url":"https://alion.io/company/true-talent-solutions-partners","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":90000,"max":135000,"currency":"USD","period":"year","gross":null,"usd_annual":135000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T17:47:27Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-19T01:39:39Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About the Role\nJoin the client success team at a seed-stage corporate wind-down services startup. You will guide a dedicated group of clients through the full company dissolution process, combining responsive client support with detailed operational work.\nWhat You'll Do\nRespond to client questions across support tickets, email, and phone, and manage a book of approximately 30 to 40 active clients.\n\nGuide clients through each stage of a company wind-down, maintaining service quality and meeting response expectations.\n\nComplete dissolution-related operational work, including tax filings, asset transfer agreements, third-party account closures, and investor capital distributions.\n\nOnboard clients to the service and explain the end-to-end process.\n\nShare product feedback with colleagues in engineering and other teams, and create educational help center content.\n\nWhat We're Looking For\nTwo to four years of experience in client-facing operations, customer support, or customer success, ideally in a complex or regulated environment.\n\nExperience managing a busy client portfolio and keeping multiple workstreams organized without losing track of details.\n\nStrong written and verbal communication skills, including the ability to work empathetically with clients and communicate with legal, tax, and financial professionals.\n\nAbility to learn complex, software-supported processes and become a subject matter expert.\n\nSound judgment and resourcefulness in ambiguous or high-stakes situations.\n\nStartup experience, familiarity with help desk or ticketing platforms, project management experience, or exposure to legal, tax, or financial operations are helpful.\n\nCompensation & Benefits\nBase salary: $90,000 to $135,000 annually. Visa sponsorship is not available.\nLocation\nOn-site five days per week in New York City, New York.","description_format":"text","description_chars":1832,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T19:31:29Z"}],"visa":[],"liveness":{"score":45,"band":"ok","label":"Likely open","p_open":1,"p_active":0.502,"p_room":0.9,"age_days":1,"expected_fill_days":4,"reasons":["conf:2","agency","velocity","win:mid","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":135000,"is_top_pay":true},"html_url":"https://alion.io/job/true-talent-solutions-partners-client-success-manager-mid-level","json_url":"https://alion.io/job/true-talent-solutions-partners-client-success-manager-mid-level.json","meta":{"generated_at":"2026-10-19T02:25:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1294,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4415660},"rest":"https://alion.io/mcp/rest/get_company?id=4415660"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrue-talent-solutions-partners-client-success-manager-mid-level"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrue-talent-solutions-partners-client-success-manager-mid-level"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrue-talent-solutions-partners-client-success-manager-mid-level"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/true-talent-solutions-partners-client-success-manager-mid-level\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrue-talent-solutions-partners-client-success-manager-mid-level"}]}