{"id":3042080,"url":"https://alion.io/job/truebiz-founding-solutions-engineer","title":"Founding Solutions Engineer","company":{"id":5552,"name":"TrueBiz","domain":"truebiz.io","url":"https://alion.io/company/truebiz","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Work at a Startup","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US","CA"],"hiring_countries_total":2,"salary":{"min":140000,"max":190000,"currency":"USD","period":"year","gross":null,"usd_annual":190000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T23:04:18Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-23T15:14:19Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"TrueBiz is a YC-backed merchant risk intelligence platform. We help financial institutions understand whether the businesses they serve are legitimate.\nWe're at a rare stage. We already work with some of the largest companies in payments and financial services, but we're still a small team where exceptional people have an enormous impact on what gets built and how the company develops.\nWe've intentionally stayed lean, moved quickly, and given people far more ownership than they'd typically get at a company with our level of enterprise traction. There are very few layers between spotting an important problem and solving it.\nThe mission matters too. Our technology helps keep fraudulent and abusive businesses out of the financial system, while helping legitimate businesses get approved faster and with less friction.\nThe role\nWe're hiring our first Solutions Engineer to own the technical side of every customer relationship, before and after the contract is signed.\nThat means three kinds of work: helping prospects evaluate TrueBiz with their own data, getting new customers into production, and being the technical expert behind customer success when live customers have questions or issues. Today that work is split between our engineering, product, and customer success. You'll bring it under one owner and make it repeatable.\nThis is a generalist role by design. Some days you'll be deep in a multi-week evaluation for a large bank. Others you'll be answering a customer's question about an unexpected API result, then turning the pattern behind it into clear feedback and suggestions for the product team. You'll work directly with our founder, sales, customer success, product, and engineering.\nThis is a go-to-market role, and it's measured on commercial outcomes: evaluations that convert, faster time to production, and customers who expand.\nWhat you'll do\nEvaluations and pre-sale\nOwn technical evaluations. Turn a prospect's business problem into a focused evaluation with clear success criteria, the right data, and a defined path to a decision.\n\nProve value with customer data. Run merchant portfolios through TrueBiz, compare findings against existing classifications and outcomes, and explain what the results do and don't show.\n\nBuild the business case. Show where TrueBiz uncovers missed risk, reduces manual review, improves business classification, or flags meaningful changes across a portfolio.\n\nLead technical discovery and demos. Understand customers' underwriting and monitoring workflows, show the capabilities that matter to them, and recommend how TrueBiz should fit into their systems.\n\nOnboarding and live customers\nGuide customers into production. Help technical teams work with our API, map outputs into decisioning workflows, configure monitoring and webhooks, and troubleshoot integration issues.\n\nBe the technical expert for live customers. Customer success owns the relationship and the commercial side; you own technical depth and get pulled in when a question needs it, whether that's API behavior, unexpected results, monitoring, or webhooks. Resolve what you can directly, and escalate real bugs to engineering with clear reproduction steps.\n\nOwn configuration and tuning. Help customers set up risk profiles, override specific checks, and work through false positives. Many of these changes need engineering today, so you'll make the ones you can, scope the rest clearly, and help build the tooling that takes engineering out of the loop.\n\nAcross both\nBuild repeatable tools and processes. Create scripts, evaluation templates, sample integrations, help docs, and support playbooks that make each evaluation, launch, and answer faster than the last.\n\nBring evidence into product decisions. Spot recurring questions and gaps, separate product limitations from configuration issues, and give engineering clear requirements and reproducible examples.\n\nWhat we're looking for\nExperience in solutions engineering, sales engineering, technical implementation, technical support, or another customer-facing engineering role.\nYou can independently clean datasets, work with APIs, investigate unexpected results, and produce a clear analysis, using AI tools to move faster.\nExperience helping enterprise customers evaluate, implement, or troubleshoot an API or data product.\nYou can explain technical findings clearly to both engineers and business stakeholders.\nSound analytical judgment. You question labels, investigate false positives, and recognize when the data doesn't support a conclusion.\nYou enjoy variety. Switching between a multi-week evaluation and a quick customer fix in the same day energizes you, and you see support questions as a source of product insight, not a distraction.\nStrong ownership: you take an ambiguous customer question and drive it to a useful answer.\nComfort in a lean team where you'll help design the process while doing the work.\nFlexibility to occasionally take early-morning or late-evening calls with customers across North America, Europe, and Asia.\nExperience in payments, merchant underwriting, fraud, KYB, or risk decisioning is a very strong plus.\nWhat success looks like\nProspects finish evaluations with clear evidence of value and a concrete next step.\nCustomers integrate successfully, resolve technical issues quickly, and expand their use of TrueBiz.\nRecurring questions lead to documentation, tooling, or product improvements that reduce future support needs.\nMost technical questions and routine configuration changes are resolved without engineering involvement, so product and engineering can focus on building.\nSales and customer success rely on reusable technical resources.\nWhy join\nYou'll define a foundational role at a profitable, lean team that works with the largest organizations in payments and fintech. You'll see the whole customer lifecycle, from first evaluation to years in production, which few roles offer. And you'll have direct access to decision-makers, real ownership, and a clear line between your work, customer outcomes, and company growth.","description_format":"text","description_chars":6062,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["RegTech, AML & Compliance"],"lifecycle":[{"event":"open","at":"2026-10-21T23:04:18Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":40,"reasons":["conf:0","win:early"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":190000,"is_top_pay":true},"html_url":"https://alion.io/job/truebiz-founding-solutions-engineer","json_url":"https://alion.io/job/truebiz-founding-solutions-engineer.json","meta":{"generated_at":"2026-10-23T19:30:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":544,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5552},"rest":"https://alion.io/mcp/rest/get_company?id=5552"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftruebiz-founding-solutions-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftruebiz-founding-solutions-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftruebiz-founding-solutions-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/truebiz-founding-solutions-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftruebiz-founding-solutions-engineer"}]}