{"id":3597910,"url":"https://alion.io/job/truecommerce-manager-techops","title":"Manager, TechOps","company":{"id":1977788,"name":"TrueCommerce","domain":"truecommerce.com","url":"https://alion.io/company/true-commerce","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["DE","FR","AE","GB","AT","BY","BE","BA","BG","HR","CY","CZ","DK","EG","FI","HU","IE","IL","IT","KZ","KE","KG","ME","NL","NG","NO","PL","RO","SA","RS","ZA","ES","SE","CH","TR","UA","UZ","AF","AL","DZ"],"hiring_countries_total":137,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"GDPR","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-11-01T12:45:19Z","employer_posted_date":null,"last_verified_at":"2026-11-01T12:45:19Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"As Manager of TechOps for EMEA, you will lead the regional operations hub that keeps TrueCommerce’s EMEA business secure, connected, and performing at scale. In this leadership role, you will own the infrastructure, network, database operations, site reliability, and escalated application support that enable our teams and customers to rely on resilient, high-performing technology every day.\nYou will translate TrueCommerce’s global infrastructure roadmap into meaningful regional execution, building a culture of accountability, ownership, and operational excellence across EMEA. As the voice of the region into the global infrastructure organization, you will influence priorities, surface business needs, and help shape how our global operating model delivers for customers and teams across markets.\nThis is an opportunity to lead through both scale and transformation by strengthening regional delivery, developing a capable infrastructure team, and helping define how global standards come to life in a complex, growing environment.\n\nIn this role, you will lead an EMEA infrastructure and tech operations team of 5.\nWhat You'll Do:Regional Hub Leadership\nLead the EMEA Regional Operations Hub as the regional pillar of the global hub-and-spoke infrastructure model.\n\nExecute the global infrastructure roadmap and enterprise standards within EMEA, adapting for regional requirements including data residency and GDPR considerations.\n\nServe as the senior regional escalation point for infrastructure matters and represent EMEA priorities to global infrastructure leadership.\n\nPartner with regional business leaders to align IT infrastructure services with local business needs.\n\nOperations & Delivery Excellence\nOversee infrastructure operations, network operations, and database operations across EMEA to maintain high availability, performance, and reliability.\n\nLead Level 2 application support and site reliability practices for the region.\n\nOwn delivery of regional business services: incident management, problem management, change execution, service requests, monitoring & alerting, access & identity, capacity management, backup & recovery, and local support.\n\nDrive automation and operational efficiency across monitoring, patching, and provisioning processes.\n\nLeverage AI and automation to scale operational capacity, improve personal and team efficiency, reduce manual effort, and accelerate consistent, high-quality service delivery.\n\nManage regional vendor relationships and service-level agreements.\n\nReport regional infrastructure performance and risks to global infrastructure leadership on a regular basis.\n\nBudget & Financial Stewardship\nManage the EMEA infrastructure budget and ongoing spend within the global infrastructure financial framework.\n\nPartner with finance and procurement to optimize regional vendor spend and improve cost transparency.\n\nTeam Leadership & Talent Development\nBuild, mentor, and retain a high-performing EMEA infrastructure and operations team.\n\nEstablish a culture of accountability, ownership, and measurable delivery through clear performance metrics.\n\nLead hiring and performance management for the regional organization.\n\nWho You Are: \n8+ years of experience in IT infrastructure, systems engineering, or technology operations, including 3+ years leading teams.\n\nBachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.\n\nProven experience managing regional or multi-site infrastructure operations across cloud, hybrid, and on-premises environments.\n\nHands-on experience in networking, cloud platforms (Azure preferred), virtualization, and storage.\n\nStrong grounding in ITIL-aligned service management (incident, problem, and change management).\n\nExperience with infrastructure monitoring, automation, and orchestration tools.\n\nDemonstrated ability to apply AI-enabled tools and automation to improve operational scale, team productivity, process efficiency, and service reliability.\n\nSolid understanding of cybersecurity, backup & disaster recovery, and compliance frameworks including GDPR.\n\nPrior budget management experience.\n\nExcellent communication skills, with the ability to work across regional and global teams.\n\nExperience operating within a global hub-and-spoke or follow-the-sun support model preferred.\n\nTime to recharge, with holiday and leave to rest and reset\n\nSupport for your health and wellbeing, both physical and mental\n\nRetirement savings and protection benefits that help you plan ahead\n\nLearning and development, with room to grow your career as we do\n\nFlexibility in how and where you work, built around your team\n\nA culture where people help each other and share the win\n\nWho is TrueCommerce? TrueCommerce is a high-performing global supply chain network that delivers fully integrated, end-to-end supply chain visibility and management. We help some of the world’s leading brands improve supply chain performance, including Schneider Electric, DanoneWave, Siemens, Ocean Spray, and many others.\nFor additional information, visit our website\nOriginally posted on Himalayas","description_format":"text","description_chars":5101,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"},{"name":"France","iso":"FR","kind":"country"},{"name":"United Arab Emirates","iso":"AE","kind":"country"},{"name":"United Kingdom","iso":"GB","kind":"country"},{"name":"Austria","iso":"AT","kind":"country"},{"name":"Belarus","iso":"BY","kind":"country"},{"name":"Belgium","iso":"BE","kind":"country"},{"name":"Bosnia and 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