{"id":2634648,"url":"https://alion.io/job/truecontext-product-operations-analyst","title":"Product Operations Analyst","company":{"id":2843161,"name":"TrueContext","domain":"truecontext.com","url":"https://alion.io/company/truecontext","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ottawa, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":81000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":86},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"A/B Testing","optional":false},{"name":"Confluence","optional":false},{"name":"Jira","optional":false},{"name":"Looker","optional":false},{"name":"Power BI","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-10-14T00:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-29T12:03:02Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"#CareersThatKickSaaS! TrueContext is a field intelligence platform that connects frontline workers to enterprise systems of record, so teams in the field can capture, act on, and learn from structured data in real time. We serve enterprise customers in Med Tech, Building Systems, Utilities, and Oil and Gas. Backed by Battery Ventures, we are scaling the platform and building the defining name in field intelligence.\nAbout the role\nTrueContext is hiring a Product Operations Analyst to help our product team make faster, better-informed decisions. You'll own the data, processes and tools that connect product management with engineering, customer success, sales and support.\nYou'll report to the SVP of Product and work closely with product managers on planning, launches and customer feedback. This is a hands-on role for someone who likes turning messy inputs into clear systems and useful insight.\nWhat you'll do\nProduct data and reporting: Build and maintain dashboards that track adoption, feature usage, retention and other product health metrics. Answer ad hoc questions from PMs and leadership with clear, well-sourced analysis.\nCustomer feedback loops: Collect, tag and synthesize feedback from support tickets, sales calls, surveys and in-app channels. Turn recurring themes into evidence PMs can use to prioritize.\nPlanning and roadmap operations: Run the mechanics of quarterly planning, roadmap reviews and OKR tracking. Keep the roadmap and backlog accurate and visible to stakeholders.\nLaunch coordination: Manage release checklists, readiness reviews and internal communication so sales, support and marketing are ready on launch day.\nProcess and tooling: Own and improve product tools such as Jira, Confluence and our product analytics platform. Document workflows, set standards and automate repetitive manual work.\nMeasurement and experiments: Help PMs define success metrics before a launch and report on results after it. Support in-app surveys, onboarding flows and A/B tests.\nInternal communication: Write release notes, product updates and monthly reports that keep the company informed about what shipped and why.\nWhat you'll bring\n2 to 4 years of experience in product operations\nHands-on experience with a BI or product analytics tool, such as Power BI, Tableau, Looker, Amplitude, Pendo or Userpilot\nWorking knowledge of agile development and tools like Jira and Confluence\nClear writing and speaking, including the ability to explain data to non-technical audiences\nStrong organization and the ability to run several projects at once without dropping details\nA habit of simplifying: you notice repeated manual work and fix it\nWhat success looks like\nFirst 30 days: Learn the product, our customers and how the team plans and ships. Audit existing dashboards, tools and processes, and meet key partners in engineering, customer success, sales and support.\nBy 60 days: Own the core product metrics dashboard and the regular reporting cadence. Ship at least one process or tooling improvement that saves the team measurable time.\nBy 90 days: Run a full launch or planning cycle end to end. Deliver a customer feedback synthesis that shapes the next quarter's priorities.\nWork Arrangement\nHybrid (3x per week in office) at our Kanata headquarters\nOpen to remote Canada. Occasional travel to headquarters may be required\nSome Extra Benefits\nCompany-wide & team social events \nWellness yearly allowance \nGreat time off benefits (4 weeks of vacation + 2 True2ME days + 1 TrueCrewCares day) \nCatered lunches 2x per week \nAn amazing office space with plenty of snacks, drinks, and space to collaborate\nSalary Range\n$90,000 - $130,000 CAD base salary\nIf you are looking for the opportunity to embrace and be part of a truly unique company culture, this opportunity might just be for you!","description_format":"text","description_chars":3809,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Software","Field Service Management Software"],"lifecycle":[{"event":"open","at":"2026-10-15T17:06:33Z"}],"visa":[],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.752,"p_room":0.75,"age_days":15,"expected_fill_days":21,"reasons":["conf:4","win:late","comp:junior"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/truecontext-product-operations-analyst","json_url":"https://alion.io/job/truecontext-product-operations-analyst.json","meta":{"generated_at":"2026-10-29T13:24:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20132,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2843161},"rest":"https://alion.io/mcp/rest/get_company?id=2843161"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftruecontext-product-operations-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftruecontext-product-operations-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftruecontext-product-operations-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/truecontext-product-operations-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftruecontext-product-operations-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2634648}},{"tool":"search_jobs","arguments":{"company":"truecontext.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2634648},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}