{"id":4207821,"url":"https://alion.io/job/trueline-account-manager-remote","title":"Account Manager (Remote)","company":{"id":4417943,"name":"Trueline","domain":"wearetrueline.com","url":"https://alion.io/company/wearetrueline","size_band":"11-50","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":82,"open_postings":13,"ghost_share":0,"stale_share":0.538,"repost_share":0,"time_to_fill_p50_days":62,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-12T17:35:19Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-13T00:08:20Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"We are seeking an Account Manager (inside sales) is responsible for successfully managing all elements of their assigned territory to meet/exceed territory goals. Tasks will include processing customer orders, applying credits, determining pricing, and communicating with customers throughout the process. This role is responsible for increasing territory volume and creating/executing customer action plans.\nDevelops and implements strategic sales plans to meet/exceed goals for their assigned territory in the areas of pounds, sales, gross margin, and RMAs.\nManages all customer requests for quotes, orders, and credits for their assigned territories.\nAssists customers with all questions concerning orders, invoices, and accounts.\nCommunicates regularly with customers concerning project updates, delivery schedule confirmations, notification of backorders, etc.\nMakes field visits as necessary.\nConducts quality reviews for customer-provided or CSM-entered cut lists, addresses discrepancies, and provides appropriate and timely communication back to customers.\nReviews customer trends and initiates action plans to address down customers through root cause analysis, corrective actions, and validation of results.\nUtilizes independent authority to change or accommodate the following as appropriate to customer/business needs: customer pricing, freight charges, product packaging requirements, and special delivery requirements.\nEngages with assigned customers to understand upcoming forecasts for projects and align with manufacturing and material availability.\nEscalates customer quality and satisfaction issues to ensure timely resolutions.\nAssists credit department in contacting customers to collect past due balances.\nAssists in warranty claim investigation as necessary.\nKey Measures of Success:\nExcellent verbal and written communication skills.\nStrong organizational skills and attention to detail.\nDemonstrated strategic thinking and problem-solving skills.\nProficiency in Microsoft Office Suite (Excel, Word, PowerPoint).\nAbility to identify deficiencies, troubleshoot effectively, and implement solutions.\nCapable of working both independently and as part of a collaborative team.\nBenefits Offered:\nCompetitive annual base salary $95K plus bonus depending on experience and qualifications.\nEmployee ownership through an Employee Stock Ownership Plan (ESOP).\nProfit-sharing opportunities based on company performance and applicable plan terms.\nMedical insurance benefits.\nA wellness incentive program offering eligible employees up to $1,200 annually toward medical premiums, with additional opportunities for enrolled spouses.\nA 401(k) retirement savings program.\nA stable manufacturing environment with an established presence in the metal building industry.\nOpportunities to work closely with engineering, manufacturing, and technical teams.\nProfessional development and potential advancement into higher-level detailing, checking, or quality control positions.\nThe opportunity to contribute directly to building projects while participating in the long-term success of an employee-owned organization.\nTrueline and its clients are unabashed equal-opportunity employers committed to a diverse workforce. 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