Senior Client Manager
About This Role:
As a Senior Client Manager, you will serve as the primary architect and owner of our most strategic, high-value enterprise partnerships. Joining our team as a high-level business advisor, your critical goal is to drive portfolio growth and account health across key client accounts by blending financial acumen, consultative digital collections expertise, and executive-level influence.
What You'll Do:
Lead Strategic Account Growth: Independently manage a high-impact portfolio of key enterprise clients, partnering with Sales to uncover expansion opportunities, expand volume, and hit revenue goals.
Drive Data-Driven Insights: Translate complex performance metrics into strategic narratives during regular Business Reviews, partnering with Analytics to optimize multi-channel outreach strategies (email, SMS, voice).
Advocate & Influence: Serve as the strategic voice of the client internally, funneling operational feedback and priorities directly to Product and Engineering teams to shape our roadmap.
Manage Account Health & Escalations: Act as the chief point of escalation for complex client issues, building proactive risk frameworks and executive-level dashboards to track client satisfaction.
Guide Digital Transformation: Help enterprise partners scale their debt recovery by guiding them through the transition to digital-first collections and performance tuning.
Elevate Team Culture: Mentor junior Client Management team members and collaborate cross-functionally across operations to align internal priorities with client success.
Who You Are:
Experienced Strategic Lead: You bring professional experience across Operations, Client Management, Default Management, Risk, or Strategy within debt collection or financial services.
Analytical Storyteller: You excel at converting raw data into actionable business insights and strategic client recommendations.
Cross-Functional Orchestrator: You have a proven track record of leading complex, multi-stakeholder business transformations and influencing outcomes without direct authority.
Solution-Focused Partner: You possess strong interpersonal skills, a steady professional temperament, and a "think-like-an-owner" mindset when solving complex enterprise challenges.
Educated Background: You hold a Bachelor’s degree or equivalent relevant professional experience.