{"id":3940466,"url":"https://alion.io/job/trugreen-branch-operations-manager","title":"Branch Operations Manager","company":{"id":4417832,"name":"TruGreen","domain":"trugreen.com","url":"https://alion.io/company/trugreenjobs","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":209,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":268,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Milwaukee, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-08T14:02:47Z","employer_posted_date":"2026-11-08","last_verified_at":"2026-11-08T18:45:20Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"8120 W Bradley Rd, Milwaukee, Wisconsin 53223TruGreen accepts applications on an ongoing basis.\nJob Description\nA Branch Operations Manager oversees the daily operations of a branch, ensuring efficiency, customer satisfaction, and regulatory compliance. They are responsible for managing staff, implementing operational policies, and achieving performance goals. Their role also includes monitoring performance metrics, identifying areas for improvement, and contributing to the overall success of the branch and the organization.\nCore Responsibilities:\nOperational Management: Overseeing daily branch execution and operations, ensuring timely and quality service delivery. Ensures that a safe workplace is provided for all associates by ongoing training and adherence to company policies. Prepares composite reports from individual reports of subordinates. Translate district-level goals into daily priorities at the branch level, ensuring alignment and focus. Supervise technician teams and handle local issue resolution. Lead daily huddles to surface field-level issues and reinforce coaching provided by District Manager\nStaff Management: Managing and leading branch staff, including hiring, training, performance evaluations, and development. Recruits, interviews and selects personnel needed to efficiently staff the service function. Evaluates performance, makes salary recommendations, and administers disciplinary actions consistent with company policy. Plan and conduct new hire and on-going training for service personnel in customer service skills, technical skills, safety policies, and procedures.\nCustomer Service: Serve as the face of the branch for customer ensuring high levels of customer satisfaction through efficient service delivery and addressing customer inquiries and issues.Ensures branch-level processes enable positive customer relationships, and that employees engaging with customers are doing so in an appropriate way from a communication and content standpoint. Coaches and develops lawn specialists and trainees. Works with other managers to identify ways to reduce customer cancellations. Sets customer context for the team and assists the team in preparing required materials and presentations for interactions with the customer team\nCompliance: Ensuring adherence to company policies, as well as federal, state, and local regulations.Monitors and ensures proper licensing of production staff.\nFinancial Management: Managing budgets, forecasts, and financial performance metrics for the branch.\nPerformance Analysis: Analyzing operational data to identify trends, challenges, and opportunities for improvement.\nStrategic Implementation: Developing and implementing operational strategies to drive efficiency and optimize branch performance.\nTeam Leadership: Fostering a positive branch culture, promoting employee engagement, and driving team success. Monitors and positively impacts Associate Engagement and Culture Initiatives\nProcess Improvement: Identifying and recommending process improvements to enhance efficiency and profitability. Examines associate work for accuracy, neatness, and conformance to best practices as well as company policies and procedures.\nCompetencies:\nLeadership and Management: Strong leadership skills to effectively manage and motivate a team.\n\nOperational Expertise: A thorough understanding of branch operations and business processes.\n\nCustomer Service: Excellent customer service skills and a commitment to providing a positive customer experience.\n\nCommunication Skills: Strong verbal and written communication skills.\n\nAnalytical Skills: Ability to analyze data, identify trends, and make data-driven decisions.\n\nFinancial Acumen: Understanding of financial management principles and budgeting.\n\nProblem-Solving: Ability to identify and resolve operational issues and challenges.\n\nCompliance Knowledge: Familiarity with relevant regulations and compliance requirements.\n\nAdaptability: Ability to adapt to changing business needs and implement new strategies.\n\nEducation and Experience Requirements\nAssociate’s degree in a business-related discipline and two (2) or more years of related experience in lawn/horticulture/agronomy/lawn care services required, or an equivalent combination of education and experience.\n\n2+ years of supervisory management experience required.\n\nValid, permanent driver’s license from state of residence.\n\nMust be 21 years of age by date of hire.\n\nSuccess Factors\nLeadership and Team Management:\nGuiding, mentoring, and inspiring the branch associates and Service Managers to achieve goals and foster a culture of success is crucial. Recruiting talented individuals, fostering collaboration, and promoting a positive work environment.\n\nOperational Excellence:\nIdentify and eliminate inefficiencies and bottlenecks in workflows to improve productivity and quality. Utilizing systems and tools to optimize operations and track performance. Ensure adherence to company policies, industry regulations, and identifying and mitigating potential risks.\n\nCustomer Service Focus:\nEnsure that our associates/managers provide a positive customer experience, promptly resolving issues, building strong relationships, and driving customer retention. Understanding customer needs by using resource generated feedback to personalize service and product offerings,.\n\nStrategic Thinking and Decision Making:\nSet clear objectives for associates/managers by defining measurable goals for the branch and aligning them with the company's overall strategy. Analyze operational and financial data to identify trends, opportunities for improvement, and inform strategic decisions. Being able to respond to changes in the market, industry and/or customers and overcoming challenges.\n\nCommunication and Interpersonal Skills:\nEffectively conveying objectives and strategies, providing feedback, and creating a collaborative and inclusive work environment. Address conflicts promptly and professionally to maintain positive relationships and a healthy work environment. Foster strong relationships with associates, ops leadership, and customers.\n\nKey Metrics\nService completion rate\n\nOn-time service rate\n\nBranch NPS\n\nDaily route efficiency\n\nSafety and compliance metrics\n\nFinancial Targets\nMeet daily revenue goals\n\nMinimize service rework\n\nReduce overtime\n\nDaily productivity metrics (e.g., stops/hour)\n\nKey Capabilities\nIndividual\nTeam management and scheduling optimization\n\nFrontline leadership\n\nService quality control\n\nIssue resolution\n\nTeam\nTight coordination across technicians, scheduling, and customer service to deliver consistent outcomes\n\nCustomer interaction and service delivery discipline\n\nService quality and punctuality\n\nDecision Rights\nOwns\nDaily schedules, technician dispatching, local team assignments\n\nTechnician supervision\n\nMinor purchases\n\nInfluences\nBranch hiring recommendations\n\nInput on customer satisfaction programs\n\nLocal marketing activities and process improvements\n\nAbility to speak, read and write fluently in English is required.\nYou MUST BE physically located in the United States while performing this job.\nTruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.\nPay Ranges\nThis range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee’s pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Visioninsurance and Company-matching 401(k) in addition to other programs and perks.\nTruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.\nWe are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen (trugreenjobs.com).\nCalifornia Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.\nMassachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\nTruGreen performs pre-employment testing.\nTo view our disclaimer, https://trugreenjobs.com/us/en/disclaimer","description_format":"text","description_chars":9579,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Horticulture","Facilities Management","Garden & Outdoor Living"],"lifecycle":[{"event":"open","at":"2026-11-08T14:02:47Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":268,"reasons":["conf:0","win:early","comp:junior,brand"],"computed_at":"2026-11-08T18:56:02Z"},"pay":null,"html_url":"https://alion.io/job/trugreen-branch-operations-manager","json_url":"https://alion.io/job/trugreen-branch-operations-manager.json","meta":{"generated_at":"2026-11-08T18:56:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":39613,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4417832},"rest":"https://alion.io/mcp/rest/get_company?id=4417832"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrugreen-branch-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrugreen-branch-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrugreen-branch-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trugreen-branch-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrugreen-branch-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3940466}},{"tool":"search_jobs","arguments":{"company":"trugreen.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3940466},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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