{"id":3582162,"url":"https://alion.io/job/trugreen-customer-service-representative-13","title":"CUSTOMER SERVICE REPRESENTATIVE","company":{"id":4417832,"name":"TruGreen","domain":"trugreen.com","url":"https://alion.io/company/trugreenjobs","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":193,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":268,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Yaphank, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":19,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":38000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Instagram","optional":false},{"name":"LinkedIn","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-01T04:27:32Z","employer_posted_date":"2026-11-01","last_verified_at":"2026-11-01T17:18:01Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":0},"description":"5 Todd Court, Yaphank, New York 11980TruGreen accepts applications on an ongoing basis.\nJob Description\nCustomer Service Representative\n5 Todd Court, Yaphank, NY 11980\nPaid Training | Weekly Pay | Career Growth | Customer-Focused Culture\nReady for a career where your people skills can shine?\nOur Yaphank, NY team welcomes candidates from Medford, Patchogue, Farmingville, Holtsville, Coram, Shirley and offers a supportive environment where you'll help customers find solutions and create positive experiences. If you're looking for growth, development, and a team that wants to see you succeed, this is the opportunity you've been looking for.\nWhat's In It for You?\n$19 Hourly Pay - Paid Weekly!\nPerformance-Based Incentive Opportunities\nPaid time off, Sick time, and holidays\nEmployee Discounts on TruGreen Services\nSupportive Team Environment - Work alongside teammates and leaders who are invested in your success.\nCareer Growth Opportunities - Clear pathways to develop your skills and advance your career.\nPaid Training and Ongoing Development - Gain the tools, knowledge, and confidence to thrive.\nBenefits Package - Medical, dental, vision, and 401(k) with company match (eligibility begins at 30 days)\nWhat You'll Do\nYou are responsible for delivering exceptional customer support by answering customer calls, resolving concerns, and providing solutions that help customers get the most from their TruGreen services. You'll also have opportunities to recommend additional products and services that align with customer needs while building valuable sales experience.\nWhat To Expect\nSupportive leaders and teammates committed to helping you succeed.\nComprehensive training on our products, services, and customer experience standards.\nReal-time coaching and best practices to help you deliver exceptional customer service.\nContinuous opportunities to build your communication, problem-solving, and relationship-building skills.\nWhat You'll Need\nAbility to build positive customer relationships through active listening, empathy, effective de-escalation, problem-solving, and a commitment to delivering exceptional service in every interaction.\nExcellent written and verbal communication skills for professional business interactions\nProficiency with Microsoft Office applications and the ability to quickly learn new systems and technology\nFamiliarity with social media applications (Facebook, Instagram, LinkedIn)\nAbility to learn, retain, and apply product, service, and company knowledge to effectively assist customers and support business objectives.\nAbility to accurately interpret and consistently apply company policies, procedures, and service standards.\nStrong typing and data-entry skills with attention to detail and accuracy\nComfortable performing basic mathematical calculations, including percentages, ratios, and decimals, with a high level of accuracy.\nStrong organizational and time management skills with the ability to prioritize tasks, stay organized, and maintain dependable attendance.\nAbility to work independently with confidence while benefiting from ongoing coaching, leadership support, and collaboration within a customer-focused team environment.\nAbility to effectively navigate multiple systems while accurately documenting information and actively engaging with customers in real time.\nHigh school diploma or GED required and/or up to one year of related customer service experience, training, or an equivalent combination of education and experience preferred.\nComfortable consenting to a criminal background check\nAbility to speak, read, and write English fluently\nAbility to perform the essential functions of the job with or without reasonable accommodation\nMust be at least 18 years old at the time of hire\nWhy TruGreen?\nFor more than 50 years, TruGreen has helped homeowners achieve healthier, greener lawns. As a member of our Customer Service Representative team, you'll be the friendly voice customers turn to for support, guidance, and solutions that help them feel confident in their TruGreen experience.\nYou'll be supported by leaders who understand the role because many of them started in positions just like this one and have grown their careers with TruGreen.\nBacked by the resources, training, and stability of the nation's largest lawn care provider, you'll have the support of a local team that is invested in your success. As the Official Lawn Care Provider of the PGA TOUR, TruGreen brings industry-leading expertise, innovation, and proven results to every lawn we service. Whether you're starting your career or looking for your next opportunity, you'll have the tools, support, and advancement opportunities to grow with us.\nBring Your Talent. We'll Help You Grow.\nIf you're passionate about helping people and thrive in a fast-paced environment, there's a place for you on our Yaphank, NY team.\nApply today and start growing your future with TruGreen.\nAbility to speak, read and write fluently in English is required.\nYou MUST BE physically located in the United States while performing this job.\nTruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.\nThis range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee’s pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Visioninsurance and Company-matching 401(k) in addition to other programs and perks.\nTruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.\nWe are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen (trugreenjobs.com).\nCalifornia Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.\nMassachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\nTruGreen performs pre-employment testing.\nTo view our disclaimer, https://trugreenjobs.com/us/en/disclaimer","description_format":"text","description_chars":7510,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Horticulture","Facilities Management","Garden & Outdoor Living"],"lifecycle":[{"event":"open","at":"2026-11-01T04:27:32Z"}],"visa":[],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":0,"expected_fill_days":268,"reasons":["conf:0","wave","win:early","comp:junior,brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":{"stated_usd_annual":38000,"is_top_pay":false},"html_url":"https://alion.io/job/trugreen-customer-service-representative-13","json_url":"https://alion.io/job/trugreen-customer-service-representative-13.json","meta":{"generated_at":"2026-11-02T03:31:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5279,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4417832},"rest":"https://alion.io/mcp/rest/get_company?id=4417832"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrugreen-customer-service-representative-13"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrugreen-customer-service-representative-13"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrugreen-customer-service-representative-13"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trugreen-customer-service-representative-13\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrugreen-customer-service-representative-13"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3582162}},{"tool":"search_jobs","arguments":{"company":"trugreen.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3582162},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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