{"id":3003106,"url":"https://alion.io/job/trugreen-customer-service-representative","title":"Customer Service Representative","company":{"id":4417832,"name":"TruGreen","domain":"trugreen.com","url":"https://alion.io/company/trugreenjobs","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"D","score":54,"open_postings":318,"ghost_share":0.761,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Woodridge, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":30436,"max":63002,"currency":"USD","period":"year","gross":null,"usd_annual":63002},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Instagram","optional":false},{"name":"LinkedIn","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-05-26T00:00:00Z","employer_posted_date":"2026-05-26","last_verified_at":"2026-10-22T08:29:01Z","board_verified":true,"closed_at":null,"days_open":149,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":149},"description":"1007911030 International Parkway, Woodridge, Illinois 60517TruGreen accepts applications on an ongoing basis.\nJob Description\nEvery TruGreen associate is committed to quality. We all have an important role to play in the success of our company. There is no job too small or too great that doesn’t equally impact our future.\nWe know there is no business without the people behind our brand that make it - and our services - a reality. You play a critical role in contributing to a high-performing team.\nAt TruGreen, we are committed to our customers, our teams, our values and the science of lawn care. A career with TruGreen is a career full of new opportunities to learn and take pride in your work.\n#BeTruGreen and find yourself with a satisfying and rewarding career.\nWhat’s In it for YOU!\nAwesome teammates who are dedicated to our values, customers, lawn science and YOU!\n\nCompetitive wages\n\nOpportunities to grow your career\n\nAffordable medical and prescription drug plans\n\nFinancial health resources, including 401k\n\nTraining & Development\n\nPaid Time Off/Sick Leave\n\nYour Responsibilities\nYou are responsible for delivering superior customer support throughout the day by answering customer calls and problem-solving to help customers continue to live life outside. You can build sales experience by upselling additional services to customers who are looking to enhance their outdoor living space.\nJob Requirements\nHigh standards for excellence, integrity and customer service\n\nExcellent customer service skills\n\nAbility to resolve conflict in a professional and decisive manner\n\nFoundational sales skills to upsell products and services to meet customer needs\n\nWritten and verbal communication skills for professional business interactions\n\nProficient computer skills, especially with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)\n\nFamiliarity with social media applications (Facebook, Instagram, LinkedIn)\n\nAbility to learn and apply general knowledge of the company, products and services\n\nAbility to read, comprehend and adhere to instructions, processes and procedures\n\nKeen attention to detail\n\nMathematical skills to calculate (add, subtract, multiply, and divide) in all units of measure, using whole numbers and decimals to determine rate, ratio, and percent\n\nGood organizational and time management skills, including punctuality for on-time attendance\n\nAbility to work independently under general supervision and collaboratively as part of a team\n\nAbility to talk and type simultaneously when interacting with customers\n\nHigh school diploma or general education degree (GED); or up to one-year related experience and/or training; or an equivalent combination of education and experience\n\nAssociate degree from a two-year college or technical school preferred\n\nAs America’s number one lawn care company, TruGreen® is dedicated to using our science-based expertise and local experience to create beautiful, healthy properties across the nation. Through our lawn, tree & shrub, and pest control services, we help improve the health and beauty of outdoor spaces everywhere, so people can Live Life Outside.\nAbility to speak, read and write fluently in English is required.\nYou MUST BE physically located in the United States while performing this job.\nTruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.\nPay Ranges\n$30,436.00 - $63,002.00This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee’s pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Visioninsurance and Company-matching 401(k) in addition to other programs and perks.\nTruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.\nWe are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen (trugreenjobs.com).\nCalifornia Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.\nMassachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\nTruGreen performs pre-employment testing.\nTo view our disclaimer, https://trugreenjobs.com/us/en/disclaimer","description_format":"text","description_chars":5765,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["401k plan"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Horticulture","Facilities Management","Garden & Outdoor Living"],"lifecycle":[{"event":"open","at":"2026-10-21T12:50:54Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.105,"p_room":0.28,"age_days":149,"expected_fill_days":21,"reasons":["conf:2","stale_co","ghost","win:tail","crowd:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":63002,"is_top_pay":false},"html_url":"https://alion.io/job/trugreen-customer-service-representative","json_url":"https://alion.io/job/trugreen-customer-service-representative.json","meta":{"generated_at":"2026-10-22T10:31:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7774,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4417832},"rest":"https://alion.io/mcp/rest/get_company?id=4417832"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrugreen-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrugreen-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrugreen-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trugreen-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrugreen-customer-service-representative"}]}