{"id":3056530,"url":"https://alion.io/job/trugreen-senior-customer-service-representative","title":"Senior Customer Service Representative","company":{"id":4417832,"name":"TruGreen","domain":"trugreen.com","url":"https://alion.io/company/trugreenjobs","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"D","score":54,"open_postings":319,"ghost_share":0.765,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Fairfield, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":31819,"max":58865,"currency":"USD","period":"year","gross":null,"usd_annual":58865},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-01-15T00:00:00Z","employer_posted_date":"2026-01-15","last_verified_at":"2026-10-22T13:06:38Z","board_verified":false,"closed_at":null,"days_open":283,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":282},"description":"1007594041 Thunderbird Lane, Fairfield, Ohio 45014TruGreen accepts applications on an ongoing basis.\nJob Description\nTruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and \"a great place to work!\"\nPosition Overview\nReceives inbound calls to resolve routine and escalated customer service issues. Provides support and assistance as a resource to new hires and peers. Provides coaching and supports the development and acquisition of job-specific skills. Assists with on-boarding, training, and quality assurance.\nResponsibilities\nReceives inbound customer service calls, assesses root cause(s) of customer issues, and resolves customer concerns in a timely and professional manner in order to achieve the highest level of customer satisfaction.\n\nFollows standard policies, procedures, and scripting when interacting with and resolving customer concerns to ensure quality outcomes. May deviate from standard scripts and processes to resolve escalated customer issues.\n\nApplies customer service training and uses prepared scripts to address and resolve customer concerns and overcome objections by telephone.\n\nEnters and maintains customer data (e.g., contact information, service plan, billing information) into the customer database accurately and timely.\n\nAssists management with seasonal recruiting by conducting phone screens using scripted interview guides.\n\nConducts new hire training as needed. Distributes and reviews materials to help facilitate the training and on-boarding. Provides one-on-one training and coaching on specific job duties as needed.\n\nLeads and/or participates in frequent role-play activities with new hires and peers to practice and improve customer relations skills (e.g., scripting, overcoming customer objections) and effectiveness.\n\nConducts quality assurance calls and ensures adherence to standards, provides feedback and/or training as needed.\n\nMonitors staffing coverage and call availability to ensure schedule adherence and customer responsiveness.\n\nReviews and ensures customer follow up requests (CFRs) are entered accurately and completely according to standard operating procedures.\n\nIdentifies and communicates improvement opportunities or trends impacting the customer experience to management.\n\nEducation and Experience Requirements\nHigh school diploma/GED required. Associate’s degree preferred\n\n2-3 years of customer service experience required\n\nCall center or related experience strongly preferred\n\nKnowledge, Skills, and Abilities\nKnowledge of lawn care services and products\n\nCustomer service skills, including conflict resolution and telemarketing\n\nAccuracy and attention to detail for checking written and/or numerical data to detect errors or omissions\n\nSelling skills, including up-selling and overcoming objections\n\nVerbal and written communication skills\n\nMathematical skills to calculate (add, subtract, multiply, and divide) in all units of measure, using whole numbers and decimals to determine the rate, ratio, and percent\n\nAbility to work independently under limited supervision\n\nCoaching and mentoring skills\n\nComputer skills with Microsoft Office applications (Word, Excel, Outlook)\n\nData entry skills\n\nTime management skills, including punctuality for on-time attendance\n\nPhysical Demands & Working Conditions\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nRegularly required to:\nSit, stand, and walk\n\nUse hands and arms to handle, feel or reach\n\nSpeak and hear\n\nUse close vision abilities\n\nOccasionally required to:\nLift or move up to 25 lbs\n\nStoop, kneel, crouch or crawl\n\nThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.\nNoise level\nLow to moderate\n\nAdverse Conditions\nMinimal\n\nAbility to speak, read and write fluently in English is required.\nYou MUST BE physically located in the United States while performing this job.\nTruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.\nPay Ranges\n$31,819.00 - $58,865.00This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee’s pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Visioninsurance and Company-matching 401(k) in addition to other programs and perks.\nTruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.\nWe are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen (trugreenjobs.com).\nCalifornia Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.\nMassachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\nTruGreen performs pre-employment testing.\nTo view our disclaimer, https://trugreenjobs.com/us/en/disclaimer","description_format":"text","description_chars":6828,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Horticulture","Facilities Management","Garden & Outdoor Living"],"lifecycle":[{"event":"open","at":"2026-10-22T04:03:27Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.157,"p_room":0.28,"age_days":282,"expected_fill_days":29,"reasons":["conf:40","stale_co","ghost","win:tail","crowd:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":58865,"is_top_pay":false},"html_url":"https://alion.io/job/trugreen-senior-customer-service-representative","json_url":"https://alion.io/job/trugreen-senior-customer-service-representative.json","meta":{"generated_at":"2026-10-25T00:03:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":111,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4417832},"rest":"https://alion.io/mcp/rest/get_company?id=4417832"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrugreen-senior-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrugreen-senior-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrugreen-senior-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trugreen-senior-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrugreen-senior-customer-service-representative"}]}