{"id":3855897,"url":"https://alion.io/job/trugreen-service-manager-2","title":"Service Manager","company":{"id":4417832,"name":"TruGreen","domain":"trugreen.com","url":"https://alion.io/company/trugreenjobs","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":216,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":268,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Mentor, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-06T06:22:58Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-10T17:41:01Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":3},"description":"7460 Clover Avenue, Mentor, Ohio 44060TruGreen accepts applications on an ongoing basis.\nJob Description\nTruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and \"a great place to work!\"\nPosition Overview\nProvides quality and timely service to the customer through the recruitment, training, and supervision of a team of lawn care specialists. Provides effective coaching and development of field staff so that they may positively impact customer retention through exceeding customer expectations.\nResponsibilities\nEvaluates the quality of service provided to customers and develops procedures to minimize customer complaints. Ensures diplomacy concerning customer service-related concerns.\n\nCoaches and develops lawn specialists and trainees. Works with other managers to identify ways to reduce customer cancellations.\n\nRecruits, interviews and selects personnel needed to efficiently staff the service function. Evaluates performance, makes salary recommendations, and administers disciplinary actions consistent with company policy.\n\nPlans and conducts new hire and on-going training for service personnel in customer service skills, technical skills, safety policies, and procedures.\n\nSupervises a team of technicians to ensure service (production and sales) goals are met. Maintains positive morale among personnel and actively promotes teamwork.\n\nExamines associate work for accuracy, neatness, and conformance to best practices as well as company policies and procedures.\n\nDetermines work procedures issuing oral and written instructions. Expedites workflow by coordinating the sharing of information between customer and field technician. Prepares work schedules and assigns and monitors duties to service personnel for efficiency.\n\nPrepares composite reports from individual reports of subordinates. Conducts daily and weekly management meetings.\n\nEnsures that a safe workplace is provided for all associates by ongoing training and adherence to company policies.\n\nMaintains Department of Transportation Pre/Post Trip Inspection and Drive Qualification files. Ensures current licensing is maintained by all associates as required by company policy/state and/or federal law.\n\nEducation and Experience Requirements\nAssociate’s degree in a business-related discipline and two (2) or more years of related experience in lawn/horticulture/agronomy/lawn care services required, or an equivalent combination of education and experience.\n\n2+ years of supervisory management experience required.\n\nBachelor’s degree and sales experience preferred\nRequires extensive local travel.\n\nValid, permanent driver’s license from state of residence. Current liability auto insurance required.\n\nMust be 21 years of age by date of hire.\n\nKnowledge, Skills, and Abilities\nExcellent verbal and written communication skills\n\nAbility to communicate effectively at all levels of leadership and with front line staff\n\nExcellent leadership skills in team building, selecting talent, training, mentoring and developing a sales team, executing goals\n\nExcellent time management skills\n\nPractical knowledge of service industry and experience in developing and executing sales plans\n\nBusiness process analysis skills\n\nComputer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)\n\nPhysical Demands & Working Conditions\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nRegularly required to:\nSit or stand\n\nWalk on uneven surfaces or climb stairs for an extended period of time\n\nUse hands and arms to handle, feel or reach\n\nSpeak and hear\n\nUse vision abilities for close, distance, color, peripheral, depth, and focus\n\nLift up to 50 lbs independently\n\nPush and pull equipment\n\nOccasionally required to:\nStoop, kneel, crouch or crawl\n\nNoise level\nModerate to loud\n\nAdverse Conditions\nSubject to outdoor weather conditions which may include extreme cold, extreme heat, or wet conditions\n\nSubject to exposure to animals and insects\n\nRegularly exposed to chemicals using appropriate safety equipment\nOccasionally work near mechanical or moving parts\nAbility to speak, read and write fluently in English is required.\nYou MUST BE physically located in the United States while performing this job.\nTruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.\nPay Ranges\nThis range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee’s pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Visioninsurance and Company-matching 401(k) in addition to other programs and perks.\nTruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.\nWe are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen (trugreenjobs.com).\nCalifornia Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.\nMassachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\nTruGreen performs pre-employment testing.\nTo view our disclaimer, https://trugreenjobs.com/us/en/disclaimer","description_format":"text","description_chars":7093,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Horticulture","Facilities Management","Garden & Outdoor Living"],"lifecycle":[{"event":"open","at":"2026-11-06T06:22:58Z"}],"visa":[],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":4,"expected_fill_days":268,"reasons":["conf:5","wave","win:early","comp:junior,brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/trugreen-service-manager-2","json_url":"https://alion.io/job/trugreen-service-manager-2.json","meta":{"generated_at":"2026-11-10T18:07:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7645,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4417832},"rest":"https://alion.io/mcp/rest/get_company?id=4417832"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrugreen-service-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrugreen-service-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrugreen-service-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trugreen-service-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrugreen-service-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3855897}},{"tool":"search_jobs","arguments":{"company":"trugreen.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3855897},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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