Sr. ServiceNow API Integration Engineer

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Language Fluency: English (Required)

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Please review the following job description:

The successful candidate will have hands-on experience designing and operationalizing secure integration capabilities in large enterprise environments, with strong knowledge of ServiceNow APIs, IntegrationHub, OAuth, platform security, identity patterns, monitoring, and production support. The role partners closely with product owners, architects, cybersecurity teams, infrastructure teams, application teams, and platform operations to deliver secure, resilient, scalable, and compliant ServiceNow integration capabilities.

Essential Duties & Responsibilities

• Engineer, support, and continuously improve ServiceNow API integration standards, authentication services, and platform security controls.
• Design, build, deploy, and maintain reusable integration patterns across REST APIs, SOAP services, IntegrationHub, Scripted REST APIs, and MID Server capabilities.
• Develop and operationalize OAuth authentication frameworks, token management patterns, certificate-based authentication, and secure connectivity standards.
• Build and maintain API lifecycle management capabilities including design standards, versioning, documentation, monitoring, deprecation, and retirement practices.
• Define and enforce integration and security standards to ensure consistent adoption across the ServiceNow platform.
• Support OAuth modernization efforts by migrating legacy authentication patterns toward modern, secure, supportable authentication models.
• Engineer platform security guardrails including ACLs, scoped application security, API access controls, credential handling standards, and integration control patterns.
• Develop reusable services that enable applications, automations, AI agents, orchestration platforms, and external enterprise systems to securely consume ServiceNow capabilities.
• Implement monitoring, logging, observability, performance telemetry, alerting, and operational controls for integrations, APIs, and authentication services.
• Respond to integration and platform security alerts, incidents, and service degradation events; triage issues, document root cause, and implement corrective actions.
• Perform approved platform changes, configuration updates, integration deployments, and operational maintenance activities in alignment with change, risk, and compliance requirements.
• Collaborate with cybersecurity, risk, architecture, infrastructure, product, application, and operations partners to implement secure and scalable technical solutions.
• Create and maintain technical documentation, implementation standards, reference patterns, support runbooks, and knowledge articles.

• Mentor engineers and contribute to engineering standards, reusable patterns, and secure platform best practices.

For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)

THIS POSITION WILL BE IN OFFICE 5 DAYS A WEEK IN ONE OF OUR TRUIST HUBS

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Implements software architecture and engineering approaches for complex initiatives within the job area, contributing to technical plans and working to achieve operational targets with major impact on results.

2. Adopts and refines advanced software engineering standards, practices, and governance mechanisms for the job area, influencing how multiple teams improve quality, reliability, and delivery.

3. Collaborates with senior engineers, product partners, and architecture teammates to shape technology approaches for the domain, providing deep technical insight and proposing solution patterns that inform local roadmaps and priorities.

4. Leads the end-to-end technical design and implementation of scalable, secure, and highly available software solutions for the job area, producing patterns and examples that other technical professionals can follow.

5. Independently troubleshoots and resolves complex technical issues in the area of responsibility, designing innovative architectures and performance, reliability, and scalability improvements that advance business objectives.

6. Provides ongoing technical guidance, coaching, and training to other engineers, delegating and reviewing work from lower-level technical professionals and raising the technical bar through design reviews and knowledge sharing.

7. Evaluates emerging technologies and techniques relevant to the job area, building prototypes and solution concepts that contribute measurable input into new features, products, or capabilities.

8. Contributes to the development of long-term technical goals and plans for the area of responsibility through well-reasoned recommendations, design proposals, and implementation experience.

9. Leads large or complex initiatives within the job area, coordinating and delegating technical work that may span outside the immediate team, and ensuring cohesive, high-quality outcomes with limited supervision.

Qualifications

Required Qualifications

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor’s degree in Computer Science, Software Engineering, or related field.

2. Minimum of 7 years of professional experience in software development.

3. Deep knowledge of multiple programming languages, software architecture, and design principles.

4. Deep understanding of software development lifecycle, testing, deployment, and security practices.

Preferred Qualifications

- Bachelor's Degree in Computer Science, Information Technology, Engineering, Cybersecurity, or equivalent education and related work experience

- 7+ years of software engineering, platform engineering, integration engineering, application development, or related technology experience

- 5+ years of hands-on ServiceNow platform engineering, development, administration, integration, or operations experience

- Experience designing and supporting enterprise-scale ServiceNow integrations using APIs, web services, IntegrationHub, Scripted REST APIs, or similar integration technologies

- Experience implementing authentication and authorization patterns such as OAuth 2.0, OpenID Connect, JWT, certificates, service accounts, or identity provider integrations

- Experience building or enforcing technical standards for APIs, authentication, secure integrations, application security, or platform controls

- Experience supporting production enterprise platforms, including monitoring, incident response, operational troubleshooting, and change execution

- Experience collaborating with cybersecurity, risk, compliance, architecture, infrastructure, and application delivery teams

- ServiceNow Certified System Administrator (CSA)

- ServiceNow Certified Application Developer (CAD)

- ServiceNow Certified Implementation Specialist certification(s)

- Experience with ServiceNow IntegrationHub Enterprise, Flow Designer, MID Server, spoke development, scripted integrations, and platform-native automation

- Experience with API gateways, enterprise integration platforms, event-driven integrations, orchestration platforms, or message queues

- Experience with Microsoft Entra ID, Okta, Ping, CyberArk, secrets management, certificate management, or enterprise identity and access management platforms

- Experience with GitLab, GitHub, Azure DevOps, CI/CD pipelines, source control, automated testing, deployment automation, and DevSecOps practice

- Experience supporting AI, automation, agentic, or workflow orchestration use cases that consume ServiceNow APIs or integrate with ServiceNow capabilities

- Experience with security and regulatory frameworks such as SOX, FFIEC, NIST, PCI, or similar control environments

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truistoffers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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