{"id":467904,"url":"https://alion.io/job/truleo-support-engineer","title":"Support Engineer","company":{"id":179783,"name":"Truleo","domain":"truleo.co","url":"https://alion.io/company/truleo","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Greenville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":121000,"period":"year","method":"role_country_seniority_unknown","sample_n":2276},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Jira","optional":false},{"name":"Windows","optional":false},{"name":"Active Directory","optional":true},{"name":"SQL","optional":true},{"name":"Windows Server","optional":true}],"status":"live","first_seen_at":"2026-07-04T05:32:52Z","employer_posted_date":"2026-07-04","last_verified_at":"2026-10-31T09:41:45Z","board_verified":true,"closed_at":null,"days_open":119,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":118},"description":"About TRULEO\nTRULEO is an Agentic AI platform trusted by over 1,100 law enforcement agencies across the United States. We help patrol officers, investigators, and command staff save time, solve more cases, and make better decisions through AI-powered reporting, investigations, and department intelligence.\nOur platform connects to the systems agencies already use - including CAD, RMS, body-worn cameras, jail systems, and other public safety applications - to deliver actionable intelligence without requiring agencies to replace existing technology.\nAbout the Role\nWe’re looking for a technically-minded Support Engineer to own the operational success of TRULEO’s connectors and AI agents.\nYou’ll work directly with customer IT teams to deploy, support, and optimize TRULEO within customer environments. From onboarding new agencies to monitoring connector health and troubleshooting technical issues, you’ll ensure customers get the most out of the platform while serving as the technical bridge between Customer Success and Engineering.\nThis role is ideal for someone who enjoys solving technical problems, working directly with customers, and improving operational processes. You won’t be developing new connectors or writing production software, but you’ll own everything required to successfully deploy, maintain, and support them.\nWhat You’ll Do\nLead customer onboarding for TRULEO connectors and AI agents from planning through production deployment\nCoordinate with customer IT teams to install agents, configure environments, provision accounts, and validate access\nTroubleshoot installation, networking, authentication, and configuration issues\nValidate customer credentials and resolve deployment blockers quickly\nMonitor connector health and proactively resolve outages, expired credentials, and infrastructure issues\nFollow up with customer IT teams to remediate offline systems and maintain reliable integrations\nConfigure AI workflows, prompts, reports, and customer-specific settings using existing TRULEO capabilities\nWork directly with customers to optimize their deployments and improve AI performance\nTrack customer deployments and technical issues through Jira and internal operational tools\nEscalate engineering issues with complete technical documentation while independently resolving operational issues whenever possible\nIdentify opportunities to improve processes and automate repetitive operational work\nWhat We’re Looking For\nExperience in Technical Support, Support Engineering, Solutions Engineering, Systems Administration, Implementation, or a similar customer-facing technical role\nStrong troubleshooting and problem-solving skills\nExperience working directly with customer IT departments\nFamiliarity with Windows administration, networking fundamentals, authentication, permissions, and enterprise software deployments\nExcellent communication and organizational skills\nAbility to manage multiple customer implementations simultaneously\nComfortable working in a fast-paced startup environment\nExperience with Jira or similar ticketing systems\nNice to Have\nExperience deploying on-premise or hybrid enterprise software\nExperience with Windows Server, Active Directory, virtual machines, SSO, and networking\nExperience supporting SaaS products\nFamiliarity with public safety, law enforcement, CJIS, or government technology environments\nSQL, scripting, or automation experience\nExperience working with AI-powered software\nWhat Success Looks Like\nWithin your first year, you will:\nOwn day-to-day support and operations for customer connectors and AI agents\nReduce deployment timelines through operational improvements\nImprove connector uptime through proactive monitoring and customer follow-up\nHelp customers realize value from TRULEO faster\nBuild repeatable processes that allow TRULEO to scale deployments across a rapidly growing customer base\nWhy TRULEO?\nHelp build the future of AI for public safety\nWork directly with agencies making a real impact in their communities\nJoin a fast-growing startup where you’ll have meaningful ownership from day one\nCompetitive compensation\nHealth 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