Partner Manager

Trupanion is a leading global provider of health insurance for cats and dogs, founded in Canada, and headquartered in Seattle, USA. Our mission is to help the pets we all love receive the veterinary care they need and deserve. PetExpert became part of Trupanion in 2022 and we are working to help ensure more pets are protected by us!

PetExpert by Trupanion's operational center of excellence is based in Prague and offers pet insurance products for the Czech Republic and Slovakia. With veterinarians at the heart of our proposition, we develop technology led solutions to ensure our members, their pets and their veterinarians, experience unparalleled customer service. We offer a collaborative, informal and pet-friendly environment where everyone is encouraged to be the best version of themselves.

The Position:

Reporting to the Veterinary Channel Manager, the Partner Manager's primary objective is to drive pet insurance leads and subsequent sales through collaboration with veterinary clinics.

Fundamental to success in the role is the ability to build robust relationships and demonstrate the benefits of insured pets for the veterinary clinic, its technical and support staff, as well as clients and their pets; and in so doing gain firm commitment to use PetExpert’s sales tools to consistently introduce uninsured owners to the business.

Developing a thorough understand of business operations, the Partner Manager is also expected to ensure clinics are conversant with PetExpert’s web and integrated system solutions that support lead generation, claims submission and medical record collection, trouble-shooting internally and externally as necessary, and are the key point of contact for queries and service issues from veterinary partners.

Key Responsibilities:

• To identify, recruit and develop veterinary clinics to deliver agreed lead generation and sales goals

• Once ‘active’, to manage veterinary clinics to maintain consistent sales performance

• To support veterinary clinics to ensure the efficient processing and payment of claims.

General Responsibilities include:

• Efficiently plan call cycles, structured with booked in-person and virtual appointments, well-prepared agendas and presentations, and clear, objective clinic goals and deliverables

• Participate in team meetings reporting objectively on clinic and territory performance, and providing balanced sector and market intelligence to help shape Trupanion’s strategic and tactical decisions

• Identify and develop at least one main contact in each veterinary clinic responsible for pet insurance activities

• Ensure call, appointment, and notes activity is reported accurately and timely in PetExpert’s veterinary CRM platform

• Support cross-departmental projects between marketing, sales and business operations.

• Maintain contacts and build relationships with the broader veterinary and pet industries

• Participation in veterinary congresses, trade fairs, and other external events as necessary

• Support business operations processing claims, addressing queries from clinics and helping to manage complaints.

Personal Attributes & Experience:

• Extensive experience selling into veterinary clinics in the Czech Republic area, preference given to those with background in veterinary the profession, which includes veterinarians, veterinary nurses, or technicians.

• Track record in territory and account management

• Target orientated and the ability to demonstrate success in a previous fast-moving, high-energy sales environment

• Excellent communicator and presenter, able to deliver coherent, structured propositions to influence and secure commitment from target audiences

• Self-motivated and analytical, able to determine priorities, deliver to deadlines and adapt to changing business requirements

• Reliable, numerate and enthusiastic with the drive to succeed

• Organised with the ability to manage multiple workstreams

• Flexibility, adaptability and creativity to overcome challenges and roadblocks

• Home based with the ability to travel as the demands of the job dictate within the territory defined, which may change depending on business needs.

• Proficiency in Czech and English languages.

Compensation:

Attractive salary package comprising:

• Fixed salary

• Monthly commission system

• Competitive & comprehensive benefits package, including a company car.

NOTE: For the definition of veterinary clinic, please include veterinary practices and veterinary hospitals.

About Trupanion & PetExpert:

We’re all about helping pets. We promote a cohesive and nimble team environment, and we hire, develop & promote team members. We trust each other. We are transparent and honest. We care about one another and want to see our team members succeed, personally & professionally. We strive to promote from within & reduce bureaucracy to allow creative thinking. We’re focused on providing continuous training & support to all team members to encourage long-term happiness & success.

Trupanion & PetExpert Team DNA:

At Trupanion, we achieve great things together when we are:

• Caring: We are kind to each other and assume positive intent.

• Collaborative: We work together to achieve company goals (we not me).

• Courageous: We are determined, take risks, and make bold moves.

• Curious: We seek new information to continually better ourselves and our work.

• Honest: We believe candid communication leads to successful teamwork.

• Inclusive: We welcome and value all people and perspectives.

• Nimble: We readily adapt and evolve in pursuit of progress and innovation.

Trupanion and PetExpert are an equal opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.