Program Manager

Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners budget and care for their pets. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.

The Technology Program Manager is responsible for the successful delivery of complex technology programs consisting of multiple related projects and workstreams. Working closely with business partners, project managers, vendors, and technology functions, this individual provides program-level leadership, governance, integrated planning, and coordination to ensure projects collectively achieve program and organizational objectives.

This position is open to candidates in the Seattle, WA area. You will have a hybrid remote/in-office schedule where you will work from our casual, pet-friendly office at least 3 days a week.

Responsibilities:

• Lead corporate-wide IT programs consisting of multiple related projects and workstreams.
• Define program objectives, scope, priorities, roadmaps, governance, milestones, and success measures.
• Create and maintain integrated and interlocking schedules across projects and track cross-project dependencies.
• Understand how individual projects affect the program and exercise judgment in elevating issues and risks to the appropriate level.
• Coordinate project managers, business stakeholders, vendors, contractors, and technology resources to support effective program execution.
• Establish program-level risk, issue, dependency, decision, and change-management practices and drive resolution of cross-project blockers.
• Provide leadership and mentoring to project team managers, foster a positive team environment, and provide direction in ambiguous situations.
• Use negotiation, influence, and creativity to resolve conflicts involving scope, schedule, costs/budget, risks, dependencies, and resources across the program.
• Establish program status reporting and provide consolidated visibility into milestones, dependencies, risks, issues, decisions, resources, and overall program health.
• Coordinate third-party vendor activities and monitor vendor performance across program workstreams.
• Partner with cross-functional teams to ensure proper organizational change readiness

Qualifications:

• Bachelor’s degree in business, Management Information Systems, or related field, or equivalent work experience.
• 6+ years of project/program management experience in a professional technology environment, including responsibility for complex cross-functional initiatives.
• Hands-on experience with SDLC and implementation methodologies, including Agile and Waterfall.
• Proficiency with PMO collaboration tools such as Planview, Microsoft Project, or Portfolio for Jira.
• PMP, PgMP, Scrum, SAFe or similar certification preferred

Skills:

The successful candidate will possess business operations experience and skills, analytical and critical thinking skills, and attention to detail. Additionally, the ideal candidate should possess the following:

• Drive effective teamwork, communication, collaboration, and commitment across multiple disparate groups with competing priorities
• Excellent verbal and written communication skills and ability to flex communication style with technical and non-technical users
• Comfortable exercising judgment and using analytical skills in ambiguous situations
• Ability to work well with people from many different disciplines with varying degrees of technical experience.
• Organizational, prioritization, and time management skills
• Ability to work with minimal supervision
• Strong collaborative skills with an ability to effectively communicate with both technical teams and non-technical business users/leaders
• Ability to learn quickly and adapt to a changing environment; proactive in seeking out information when necessary
• Passion for and a desire to delight the customer
• Creative problem solving, organization, attention to detail, flexibility, and adaptability are crucial to the success of this role.
• Experience monitoring and managing vendor performance

Compensation:

• The base salary range for this position is $115,000 - $125,000 USD on a full-time schedule.
• Along with base salary, Trupanion employees may be eligible for monthly bonuses.
• We want all employees to be invested in Trupanion’s success, so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.

Benefits and Perks:

• Full medical, dental, and vision benefits at no cost to the employee
• Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
• Five-week sabbatical after five years of employment
• Open, casual, pet-friendly, and fun office environment
• Free medical health insurance for your pet (1 dog or cat)
• Paid time off to volunteer at nonprofit organizations
• Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.

For more information about Trupanion, visit https://trupanion.com/about

Learn more about how Trupanion has revolutionized our industry and the reimbursement model: https://www.youtube.com/watch?v=vdWZ4KHiPTQ

Trupanion is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.

We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.