{"id":1190980,"url":"https://alion.io/job/trust-associate-branch-manager","title":"Associate Branch Manager","company":{"id":1050349,"name":"Trust","domain":"hometrust.ca","url":"https://alion.io/company/hometrust-ca","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-26T05:45:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":61000,"max":69200,"currency":"USD","period":"year","gross":null,"usd_annual":69200},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T16:46:41Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-26T22:27:13Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"WHO WE ARE:\nFairstone Financial is a leading Canadian provider of responsible lending solutions, offering personal loans and retail point-of-sale financing. With a focus on customer service and community engagement, Fairstone helps individuals and businesses meet their financial needs through flexible and accessible lending options. At Fairstone, our culture is built on strong values and leadership principles that define the expectations we have for working together, and with our customers. By helping Canadians find the right solution to meet their needs with a variety of products and services.\nAre you looking for a rewarding career? Fairstone is hiring a full-time Associate Branch Manager in our London Digital branch. If you’re seeking a role with a growing business that involves developing new business, maintaining client relationships and empowering team members, this could be the position for you.\nAbout the role:\nThe Associate Branch Manager supports the overall success of the branch through individual sales production and day-to-day leadership support. This role is responsible for achieving individual lending and optional product sales targets through active management of customer opportunities, while supporting the Branch Manager in coaching team members, overseeing daily operations, and assisting with branch execution.\nA regular day for you will include:\nIndividual Sales & Business Development:\nAchieve individual lending and optional product sales targets by managing customer opportunities from application through closing.\nSupport branch growth through customer acquisition, retention, referral generation, and strong customer relationship management. Contribute to branch sales and profitability objectives, while the Branch Manager remains accountable for overall branch sales and profitability results.\nDeliver a best-in-class customer experience by ensuring clients' needs are met promptly and professionally, while supporting the resolution of customer concerns and escalations\nDay-to-Day Coaching & Team Development:\nWhile the Branch Manager remains accountable for hiring, performance management, and employee development, the Associate Branch Manager provides day-to-day coaching, operational support, and development guidance to Lending Specialists and branch team members.\nSupport the Branch Manager with onboarding, ongoing development, and branch training initiatives, and reinforce a culture of accountability, performance, and customer focus.\nProvide observations and coaching feedback to the Branch Manager to support employee development and formal performance discussions.\nDaily Operations, Compliance & Decision Support:\nCoordinate daily branch operations, service priorities, and workload distribution to support productivity and customer service objectives.\nEnsure adherence to company policies, procedures, regulatory requirements, and privacy standards while maintaining the confidentiality of customer information.\nSupport audit readiness, operational excellence initiatives, and the implementation of approved process improvements.\nResolve routine operational issues and customer matters using approved procedures and decision limits.\nEscalate policy exceptions, approval requests outside delegated limits, material operational issues, and unresolved customer concerns to the Branch Manager.\nIn the Branch Manager's absence, act as the branch lead within the authority delegated by the Branch Manager and in accordance with established company policies.\nAs a branch leadership role, the Associate Branch Manager is expected to maintain flexibility in work schedules to support team coverage, operational needs, and branch performance across operating hours. Details regarding scheduling and coverage expectations will be discussed during the interview process.\nWhat we are looking for:\nCollege diploma preferred; business-related education considered an asset.\n2-3 years of experience in financial services, sales, lending or customer-facing roles. Previous leadership, coaching or supervisory experience preferred.\nWhat you’ll love about working here:\nAward-Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.\nCompensation Package: Competitive hourly rate plus an incentive plan based on performance.\nTime to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.\nComprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue. \nFuture-Ready Savings: Group Retirement Savings Plan with up to 7% employer match.\nExclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.\nContinuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.\nFamily Support: Parental leave top-up program to help you during life’s big moments.\nCommunity Impact: One paid volunteer day to give back to causes that matter to you.\nFor more information on who we are as an employer click here.\nWhat you can expect - pay & process:\nExpected base salary range is $61,000-69,200$\nThis posting is for an existing vacancy within our organization.\nArtificial intelligence may be used in parts of the recruitment process.\nAll candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. \nLearn more: https://www.fairstone.ca/en/about/canadian-lender\nFollow us on LinkedIn:https://www.linkedin.com/company/fairstone/mycompany/\nIf you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.\nFairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.\nTime Type:\nFull timeJob Type:\nPermanent","description_format":"text","description_chars":6141,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":true}]},"benefits":["Education assistance","Generous vacation","Gym membership","Parental leave","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Mortgage Lending & Brokers"],"lifecycle":[{"event":"open","at":"2026-09-24T16:46:41Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":22,"reasons":["conf:7","win:early","comp:junior"],"computed_at":"2026-09-26T05:45:00Z"},"pay":{"stated_usd_annual":69200,"is_top_pay":true},"html_url":"https://alion.io/job/trust-associate-branch-manager","json_url":"https://alion.io/job/trust-associate-branch-manager.json","meta":{"generated_at":"2026-09-27T00:57:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":858,"day_limit":5000,"remaining_today":4142,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}