{"id":3799429,"url":"https://alion.io/job/trust-bank-customer-experience-specialist","title":"Customer Experience Specialist","company":{"id":50222,"name":"Trust Bank","domain":"trustbank.sg","url":"https://alion.io/company/trust-bank","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T07:46:05Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-15T18:57:36Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Trust is the first of a new breed of banks in Singapore - digitally native and focused on delivering a delightful customer experience. You will work in a fast-paced and collaborative environment to solve new and interesting challenges each day. Together with our Trust team, you will help shape the future of our bank.\nWe are looking for an energetic and bubbly individual to showcase our products to educate and ease Trust customers into the digital banking space. The Customer Experience Specialist will be stationed at the Trust Experience Centre. You will welcome and assist walk-in customers with general enquiries, including Trust App navigation and information about Trust products. Your role is to help customers understand and use our digital banking services confidently.\nThe Role Responsibility: \nDeliver great customer experiences in a very active environment and to be invigorated by constant personal interaction.\nAnalyze customer behaviour and feedback to refine the user experience and reduce churn.\nWork closely with the marketing, product, and customer support teams to ensure a seamless customer journey.\nDrive service delight and process improvement initiatives to improve overall customer satisfaction and Net Promoter Score (NPS)\nStay abreast with latest digital banking trends, ready to apply your learning in customer interactions.\nEducate and help less digitally savvy customers to understand and adopt digital banking.\nConnect with customers to develop lifelong relationship with Trust.\nOur Ideal Candidate: \n1-2 years of experience in Customer Service\nResult oriented and ability to work in fast paced & fluid environment.\nStrong communication skills - approachable, a good listener and empathetic.\nExperience working in banks, fintechs and/or other technology startup will be a plus.\nPassionate about technology and eager to share that passion with others.\nAbility and willingness to learn quickly and get up to speed on all aspects of the business.\nWilling to work weekends/public holidays (5-day work week).\nFresh graduates welcome to apply.\nIf you apply for a job with Trust or submit any personal information in connection with a possible job opportunity, you agree to our privacy notice for job applicants.\nCome as you are! Trust is an inclusive and open-minded workplace. If you are good at what you do and care about doing a good job, that’s what we focus and want from you. So come as you are.\nTrust is an equal opportunity employer. We prohibit discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Trust are based on business needs, job requirements and individual qualifications, without regard to age, gender, physical ability, race, religion or belief, family or parental status, sexuality, or any other status protected by laws or regulations. We will not tolerate discrimination or harassment based on any of these characteristics. 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