{"id":1414986,"url":"https://alion.io/job/trust-bilingual-customer-service-representative","title":"Bilingual Customer Service Representative","company":{"id":1050349,"name":"Trust","domain":"hometrust.ca","url":"https://alion.io/company/hometrust-ca","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":60,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Montreal, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":68000,"period":"year","method":"role_country_seniority_unknown","sample_n":344},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-09-28T20:18:08Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-15T03:18:19Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Who we are:\nFairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig.\nTogether, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners’ growth. With a diverse suite of products-residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending-we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.\nBacked by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada’s leading alternative lending bank.\nEden Park: Eden Park Inc. (“EdenPark”) is a dynamic automobile finance brand committed to enabling our dealer partners to sell more cars. Since 2012, EdenPark has serviced a wide network of automobile dealers and tens of thousands of consumers from coast to coast.\nCome join Eden Park a Bilingual Customer Service Representative\nAbout the role:\nProviding exceptional and professional service on every interaction and building rapport with our customers\nReceiving and placing customer service calls regarding any product/billing issues, service questions and general client inquiries\nResolving problems by clarifying the customer’s challenge and offering the best solution for EdenPark and our customers.\nAssisting customers in making changes to their payment arrangements, banking information and insurance records\nFriendly and helpful onboarding calls with new customers\nResponding to customer emails promptly in accordance with our core values\nWhat we're looking for:\nYou possess excellent verbal and written communication skills in English and French\nYou thrive in a fast-paced, ever-changing environment.\nYou have amazing conflict resolution skills and the ability to make decisions independently.\nYou remain calm while solving issues and have the patience to deescalate difficult situations.\nYou are tech savvy and know your way through Microsoft Office Suite and Outlook\nClear criminal reference check\nExtra- awesome to have:\nPrevious experience in a call centre, automotive related business, or financial services organization\nPost-secondary education\nWorking conditions:\nHybrid position with mandatory 3 days in office. Full time in office during probation.\nYou have flexible availability to work. Working hours can range anywhere between 8:00 AM to 9 PM EST Monday to Saturday; schedules are completed a month in advance and shifts are rotating.\nWhat you’ll love about working here:\nAward-Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.\nWork-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.\nTime to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.\nExclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.\nOn-Site Fitness: Gym access at our London and Montreal offices.\nContinuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.\nFamily Support: Parental leave top-up program to help you during life’s big moments.\nCommunity Impact: One paid volunteer day to give back to causes that matter to you.\nFor more information on who we are as an employer click here.\nIf what you read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for first stages of the interview process.\nLearn more: https://www.fairstone.ca/en/about/canadian-lender\nFollow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/\nIf you’re seeking a role with a growing business that values employee development, Fairstone is the right place for you!\nLearn more: https://www.fairstone.ca/en/about/canadian-lender\nFollow us on LinkedIn:https://www.linkedin.com/company/fairstone/mycompany/\nIf you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.\nFairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.\nTime Type:\nFull timeJob Type:\nPermanent","description_format":"text","description_chars":4881,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":true},{"language":"English","level":"All levels","optional":false}]},"benefits":["Education assistance","Generous vacation","Gym membership","Hybrid work","Parental leave"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Mortgage Lending & Brokers"],"lifecycle":[{"event":"open","at":"2026-09-28T20:18:08Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.851,"p_room":1,"age_days":16,"expected_fill_days":60,"reasons":["conf:2","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/trust-bilingual-customer-service-representative","json_url":"https://alion.io/job/trust-bilingual-customer-service-representative.json","meta":{"generated_at":"2026-10-15T06:10:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9276,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1050349},"rest":"https://alion.io/mcp/rest/get_company?id=1050349"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrust-bilingual-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrust-bilingual-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrust-bilingual-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trust-bilingual-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrust-bilingual-customer-service-representative"}]}