{"id":2426219,"url":"https://alion.io/job/trust-payments-it-technician","title":"IT Technician","company":{"id":172499,"name":"Trust Payments","domain":"trustpayments.com","url":"https://alion.io/company/trust-payments","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Malta"],"countries":["MT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false},{"name":"AWS","optional":true},{"name":"Confluence","optional":true},{"name":"Jira","optional":true}],"status":"live","first_seen_at":"2026-08-31T12:06:24Z","employer_posted_date":null,"last_verified_at":"2026-08-31T12:06:24Z","board_verified":false,"closed_at":null,"days_open":53,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":53},"description":"Company Description:\n\nTrust Payments is an MFSA-regulated in Malta; and an FCA-regulated company in the UK. We provide a range of payments and commerce solutions, with market-leading technology and data insights.\n\nWe offer innovative payment methods and cutting-edge technologies, with a truly global presence. Our global offices cater to the most demanding business sectors, including retail, travel, hospitality, forex, and financial services.\n\nDriving value for our clients and demonstrating genuine care for their success, is a core value of ours. We also believe in striving to build a better, more sustainable tomorrow and believe in conducting our business ethically, driving social and environmental change.\n\nWe have a passionate, collaborative, and diverse culture that recognizes that every employee contributes to our business success.\n\nFind out more at www.trustpayments.com. \n\nTrust Payments has an exciting opportunity for an IT Technician to join their team.\n\nLocation: Malta (hybrid) \n\nSalary: Competitive + Benefits\n\nHow will you make an impact in this role?\n\nThe Role:\n\nYou will be part of the IT Helpdesk team, providing first-line IT support to Trust Payments staff. The role covers hardware and software installation and configuration, user account management, telephony systems, Audio Visual equipment, meeting room technology, and collaborative work tools.\n\nWhat We Expect of You, Day To Day:\n\nServe as First Line Support for staff seeking technical assistance for all IT issues raised via the Zendesk ticketing system, over the phone, and in person.\n\nDiagnose hardware and software faults, document discoveries and interactions within the ticketing system, and escalate issues to 2nd and 3rd line support as needed.\n\nTroubleshoot and repair computer systems, hardware, and peripherals. Liaising with third party suppliers for support of equipment under warranty.\n\nUndertake user account management tasks, onboarding and offboarding of staff, and maintain records of permissions granted or revoked.\n\nInstall and configure laptops and desktops for deployment to end users.\n\nSupply and maintenance of desk IT equipment and undertake IT equipment moves in accordance with office reorganisations.\n\nMaintain an accurate inventory record of hardware and user permissions.\n\nServer room organisation and maintenance work (server rack mounting, UPS installation, network and power cable runs etc.).\n\nPerform the office IT procurement processes, locating suppliers and obtaining quotes, keeping within Budget guidelines.\n\nProcure, test, and manage company mobile phones.\n\nGenerator and/or air conditioning unit monitoring and testing.\n\nCreate and maintain technical and non-technical instructional articles hosted on the company self-help portal.\n\nOccasional requirement for off-site IT duties, in support of company events.\n\nComply with all legislation and codes of practice appropriate to the role.\n\nComply with the Health and Safety at work Act (1974) and relevant directives in all activities.\n\nCompliance on all relevant aspects of the GDPR as appropriate to the role.\n\nQualifications\n\nEssential:\n\nClear and effective communication skills — written, verbal, and in person — with the ability to explain technical concepts to people of all technical backgrounds\n\nExperience in an IT support or customer service environment\n\nPractical knowledge of laptops, monitors, mobile phones, and general desktop equipment\n\nExperience using Microsoft 365 Admin Centre for account management\n\nExperience installing and troubleshooting Windows 11 and Microsoft Office applications\n\nFamiliarity with a ticketing system such as Zendesk\n\nBasic server maintenance and support knowledge\n\nExperience producing written training materials and delivering guidance to end users\n\nDesirable:\n\nExperience with Audio Visual equipment\n\nFamiliarity with the Atlassian suite (Jira and Confluence)\n\nExperience supporting AWS access issues\n\nExperience supporting POS equipment\n\nEntry-level IT qualification (e.g. CompTIA A+, Microsoft certifications)\n\nApple macOS experience\n\nAdditional requirements\n\nAbility to work both independently and as part of a team\n\nAble to lift and/or move equipment weighing up to 10 kg\n\nValid passport (required for occasional off-site duties)\n\nAdditional Information:\n\nTrust Payments is an Equal Opportunities Employer\n\nWe are a growing business with an aspiration to create a truly inclusive working environment, where each employee can reach their full potential. We celebrate the differences that exist within our teams. We encourage our people to bring their own opinions and thoughts to work, to be authentic and help us to innovate. We do this by embracing people as individuals, and appreciating that what works for one person, doesn’t work for everyone. We are committed to equal employment opportunity for all, regardless of race, heritage, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.\n\nIf you require reasonable adjustments to be made to enable you to apply for a role with us, or wish to provide feedback about the accessibility of this website, please contact the Talent Acquisition Team.\n\nGet a glimpse into the exciting world of Trust Payments through:\n\nOur Careers Page\n\nOur LinkedIn Life Pages\n\nNext Steps: \n\nReady to revolutionize fintech? If you're excited about this opportunity, we'd love to hear from you!\n\nTo submit your resume for this opportunity, please complete the application form and click 'Submit Application' now.\n\nOur Talent Acquisition Team will review your application promptly. We'll contact successful candidates via email and phone to discuss the next steps, including our inclusive interview process.\n\nWe offer comprehensive benefits to support our team members and their families' well-being.\n\nOur robust benefits package includes (subject to local office benefits policy):\n\nBe part of a dynamic, market-leading Fintech experiencing rapid growth\n\nFlexible work arrangements tailored to role requirements and business needs\n\nComprehensive wellness initiatives, including mental health resources supported by internally qualified mental health first aiders\n\nExtensive leave provisions, encompassing annual, volunteering, and birthday allowances\n\nProgressive family-oriented policies and benefits, including Maternity, Paternity and Adoption leave\n\nRobust compensation package, including pension scheme, healthcare plans, and life assurance\n\nRegular corporate events fostering team cohesion and company culture\n\nDiverse company culture and global working environment\n\nContinuous professional development and career advancement opportunities\n\nOffer of employment with Trust Payment is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.\n\nTo submit your CV for this opportunity, please complete the application form and click 'Apply' now.","description_format":"text","description_chars":6967,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Company events","Flexible schedule","Professional development"],"hiring_locations":[{"name":"Malta","iso":"MT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Cybersecurity","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-13T07:53:31Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-23T06:21:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":0.4,"p_active":0.423,"p_room":0.28,"age_days":52,"expected_fill_days":20,"reasons":["seen:52","win:tail","crowd:junior"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/trust-payments-it-technician","json_url":"https://alion.io/job/trust-payments-it-technician.json","meta":{"generated_at":"2026-10-24T00:35:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":840,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":172499},"rest":"https://alion.io/mcp/rest/get_company?id=172499"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrust-payments-it-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrust-payments-it-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrust-payments-it-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trust-payments-it-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrust-payments-it-technician"}]}