{"id":1137392,"url":"https://alion.io/job/trust-store-support-specialist","title":"Store Support Specialist","company":{"id":1050349,"name":"Trust","domain":"hometrust.ca","url":"https://alion.io/company/hometrust-ca","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":60,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Montreal, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":85000,"max":105000,"currency":"CAD","period":"year","gross":null,"usd_annual":73758},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-07-29T00:00:00Z","employer_posted_date":"2026-07-29","last_verified_at":"2026-10-14T22:47:25Z","board_verified":true,"closed_at":null,"days_open":78,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":78},"description":"Who we are:\nFairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals.Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenParkand Fig.\nTogether, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners’ growth.With a diverse suite of products-residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending-we offerfinancial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.\nBacked by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada’s leading alternative lending bank.\nAbout the role:\nReporting to the Director, Credit Card Acquisition, the Senior Store Support Specialist will work actively on the growth and performance of one of Canada’s largest retail credit card portfolios. In this role, you will act as a key partner to stores, district and regional stakeholders, helping drive compliant credit card acquisition, associate engagement, sales effectiveness and issue resolution across an assigned territory.\nThis is a high-impact role for someone who enjoys building relationships, influencing through data and insight, and supporting frontline teams in a fast-paced retail financial services environment.\nJob responsibilities:\nSupport effective, compliant and customer-focused credit card acquisitions through the point-of-sale channel.\n\nBuild and maintain strong relationships with stores, district and regional partners to drive mutually beneficial business outcomes.\n\nAct as a primary point of contact for assigned stores and territories, providing timely communication, training, coaching, support and issue resolution.\n\nUse sales performance data, territory insights and opportunity analysis to identify trends, risks and growth opportunities.\n\nSupport the execution of broader sales channel strategies, campaigns, pilots and initiatives that grow new account acquisition and activation.\n\nCoordinate and support third-party or in-store sales resources where applicable, ensuring efforts are aligned to the highest-value opportunities.\n\nReinforce compliance requirements, program standards and approved sales practices across the assigned territory.\n\nParticipate in market, regional and champion calls as a subject matter expert on the program.\n\nProvide feedback from the field to sales channel leadership to help improve tools, training, communications and program execution.\n\nDevelop and deliver training or coaching sessions, including in-person support where required.\n\nWhat we’re looking for:\nUniversity degree\n3 to 5 years of experience in sales, retail financial services, sales support, field support, or training and coaching.\nExperience supporting sales performance in a retail, financial services, credit card, banking or partner-channel environment is an asset.\nStrong relationship-building skills with the ability to influence, coach and collaborate across multiple stakeholder groups.\nClear verbal and written communication skills, with the ability to tailor messages for store teams, field leaders and internal partners.\nStrong organizational skills and the ability to manage multiple priorities in a fast-paced environment.\nAbility to review performance data, identify trends and translate insights into practical actions.\nSound judgment and a strong commitment to compliance, responsible sales practices and customer-focused outcomes.\nBilingualism in English and French needed.\nKnowledge of credit cards and retail financial services is considered an asset.\nMust have a driver’s license\nWillingness to travel as required.\nWhat you’ll love about working here:\nAward-Winning Culture: We’re proud to be recognized as aGreat Place to Work Canada 2025and one ofMontreal’s Top Employers 2025by Canada’s Top 100 Employers. \nWork-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle. \nTime to Recharge: Generous vacation based on your role, statutory holidays,plus 6 wellness days to prioritize your well-being. \nCompensation Package: Competitive base salary plus an annual incentive bonus tied to performance. \nComprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.\nFuture-Ready Savings: Group Retirement Savings Plan with up to 7% employer match.\nExclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share. \nOn-Site Fitness: Gym access at our London and Montreal offices. \nContinuous Growth: Education Assistance Program and Fairstone Academy for training and skill development. \nFamily Support: Parental leave top-up program to help you during life’s big moments. \nCommunity Impact: One paid volunteer day to give back to causes that matter to you.\nFor more information on who we are as an employerclick here.\nWhat you can expect - pay & process:\nExpectedbasesalary range is $85 000.00-$105 000.00per year, plus the opportunity to earnan annual incentive bonus tied to performance. \nThis posting is for an existing vacancy within our organization. \nArtificial intelligence may be used in parts of the recruitment process.\nAll candidates considered for hire must successfully pass a criminal background check, credit check,and validation of their work experience to qualify for hire. \nIf what you read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for first stages of the interview process.\nLearn more: https://www.fairstone.ca/en/about/canadian-lender\nFollow us on LinkedIn:https://www.linkedin.com/company/fairstone/mycompany/\nIf you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.\nFairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.\nTime Type:\nFull timeJob Type:\nPermanent","description_format":"text","description_chars":6522,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Education assistance","Generous vacation","Growth opportunities","Gym membership","Hybrid work","Parental leave","Retirement plans"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Mortgage Lending & Brokers"],"lifecycle":[{"event":"open","at":"2026-09-23T08:43:43Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.66,"p_room":0.44,"age_days":77,"expected_fill_days":60,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":73758,"is_top_pay":false},"html_url":"https://alion.io/job/trust-store-support-specialist","json_url":"https://alion.io/job/trust-store-support-specialist.json","meta":{"generated_at":"2026-10-15T01:20:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1659,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1050349},"rest":"https://alion.io/mcp/rest/get_company?id=1050349"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrust-store-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrust-store-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrust-store-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trust-store-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrust-store-support-specialist"}]}