{"id":94757,"url":"https://alion.io/job/trustarc-associate-technical-account-manager-i","title":"Associate Technical Account Manager I","company":{"id":3597,"name":"TrustArc","domain":"trustarc.com","url":"https://alion.io/company/trustarc","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cebu City, Philippines","Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":32000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":519},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"JavaScript","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"PHP","optional":false}],"status":"live","first_seen_at":"2026-02-17T01:17:15Z","employer_posted_date":"2026-02-17","last_verified_at":"2026-10-23T15:39:19Z","board_verified":true,"closed_at":null,"days_open":248,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":248},"description":"About Us\nAs the leader in data privacy, TrustArc automates and simplifies the creation of end-to-end privacy management programs for global organizations. TrustArc is the only company to deliver the depth of privacy intelligence, coupled with the complete platform automation, that is essential for the growing number of privacy regulations in an ever-changing digital world. We have a global team across the Americas, Europe, and Asia, TrustArc helps customers worldwide demonstrate compliance, minimize risk, and build trust. For additional information visit www.trustarc.com.\nWe invest in our team member‚work-life balance, with paid time off, flexible working hours, and a work from home environment. We support employees with their own industry specific learning. We have virtual team events such as trivia games, celebrating ‚international pet day‚lunch and learns, exercise classes, Women at TrustArc ERG, and many more.\nAll of our above initiatives and employee support is in line with our six core values, IMPACT (Innovation, Make it Happen, Passion, Accountability, and Teamwork). We like to encourage our employees to end each day with the question: ‚Did I make an IMPACT today? And we acknowledge exceptional work through our IMPACT Awards, which includes a paid vacation!\nThe Opportunity\nAs an Associate Technical Account Manager (TAM) I, you will be responsible for the successful integration of TrustArc products, supporting small to enterprise level clients, and developing strong relationships with our clients that will lead to retention and growth of the business. You will identify overall areas for improvement and strive to improve client satisfaction. This position requires strong attention to detail, experience managing enterprise level clients, data analysis skills, great organizational skills, strong troubleshooting skills, and knowledge of web architecture. Having these attributes will help the team consistently exceed customer requirements.\nWhat You Will Do\nManage and provide Tier 1 technical support for TrustArc‚ Cookie Consent Manager solution\nAnswer all inbound client inquiries via Zendesk with courtesy and professionalism and quickly resolve issues for our customers\nUnderstand customer needs and translate this need into strategic solutions and recommendations\nProvide technical assistance and troubleshooting to clients during implementation and deployment of the TrustArc technology products\nIdentify opportunities to help expand customer adoption of TrustArc products\nMaintain organized documentation of projects and tasks with established projected completion dates and monitor the timeline of requested tasks and manage client expectations\nUtilize various client-based tools and applications for customer management and servicing\nActively contribute to the development and documentation of the product and enforcement of processes and policies\nWork and partner with others within a team-based environment\nTransfer/escalate customers to appropriate departments when required\nExplore feature requests that are unclear until the point you have reached a full understanding of what the customer is asking for and why\nWhat You Will Bring\nA successful candidate will have experience connecting with and managing multiple clients in a consistent and positive manner\nIt is highly preferred that the Associate Technical Account Manager I has a customer-facing background, experience with supporting enterprise-level clients, as well as an appreciation for and desire to learn more about privacy to help expand customer adoption of TrustArc products\nRequired Skills:\nBachelor's degree and 1-2 years of experience in software technical support account¬†management, or a technical¬†customer-facing role\nUnderstanding of technological platforms and web infrastructure\nUnderstanding of technical documentation including product specs and API integrations\nIntermediate knowledge in Microsoft Excel\nIntermediate knowledge of HTML/CSS/JavaScript and debuggers e.g. Firebug\nExcellent customer relationship skills (client-facing, ability to assess client needs and interact with all levels of management, including and up to executive level)\nAbility to work effectively cross-functionally with Product, Engineering, and Sales\nAbility to work effectively in a fast-paced environment and take the initiative to learn products quickly\nStrong communication skills; demonstrated successes in client communication (written and verbal) from prior work experiences\nStrong project-management skills\nWhat We Offer\nCompetitive compensation\nHealth, Vision, and Dental Care\nPTO Program\nComputer + Welcome Package\nWork from Home as a choice\nContinuing Education Program\nOpportunities to participate in philanthropic activities\nOpportunities to participate in health-focused activities - mindfulness, wellness, active lifestyle\nPhp 20,000 employee referral program\nEqual Opportunity\nTrustArc is proud to be an Equal Opportunity Employer and is committed to a diverse and inclusive workplace. We believe that a successful organization is one that celebrates its employees for who they are, who they love, and the unique lens through which they experience the world. TrustArc does not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or other legally protected status. We understand that our differences make us better. They empower us to learn from each other, lean on each other, and create a product and community that models the behavior we hope to see in others.\nIf you need reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, contact us at  and describe the specific accommodation requested for a disability-related limitation. Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process.","description_format":"text","description_chars":6008,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Security Compliance","AI Governance & Compliance"],"lifecycle":[{"event":"open","at":"2026-02-17T01:17:15Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.151,"p_room":0.28,"age_days":248,"expected_fill_days":31,"reasons":["conf:0","win:tail","crowd:junior"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/trustarc-associate-technical-account-manager-i","json_url":"https://alion.io/job/trustarc-associate-technical-account-manager-i.json","meta":{"generated_at":"2026-10-23T18:12:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27732,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3597},"rest":"https://alion.io/mcp/rest/get_company?id=3597"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrustarc-associate-technical-account-manager-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrustarc-associate-technical-account-manager-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrustarc-associate-technical-account-manager-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trustarc-associate-technical-account-manager-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrustarc-associate-technical-account-manager-i"}]}