{"id":2735278,"url":"https://alion.io/job/trustarc-customer-success-implementation-mananager","title":"Customer Success & Implementation Manager","company":{"id":3597,"name":"TrustArc","domain":"trustarc.com","url":"https://alion.io/company/trustarc","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":{"min":90000,"max":110000,"currency":"CAD","period":"year","gross":null,"usd_annual":78461},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Claude","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"GDPR","optional":true}],"status":"live","first_seen_at":"2026-10-16T17:23:15Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-22T21:04:52Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"The Opportunity\nWe're looking for a Customer Success & Implementation Manager to join TrustArc's Customer Success & Implementation team. You'll own a portfolio of customers from kickoff through their lifetime with TrustArc. You'll teach their teams to configure TrustArc, use its AI-powered features and connect it to the systems where their personal data actually lives, so their privacy program delivers results they can show their leadership. This role carries no revenue target.\nA lot of privacy software gets bought, configured, and then run on spreadsheets. The customers who get the most from TrustArc have it connected to their HR, CRM, marketing and support systems, so their DSARs, RoPA and assessments run on live data. Your job is to get every customer in your book there, and to leave their team able to run and extend it themselves.\nWhat You Will Do:\nManage enterprise implementations from kickoff through their lifecycle\n\nTrain customers to configure their own TrustArc platform across the portfolio of modules\n\nDrive platform adoption across your portfolio.\n\nTeach customers to use TrustArc's Arc Intelligence suite - AI-powered features - in their day-to-day privacy work\n\nShow customers how to connect their AI assistants to TrustArc through our MCP server, and what that opens up for their team\n\nAssist customers with building and maintaining Worakto integration recipes that connect TrustArc to their HR, CRM, marketing and support systems, starting from how their personal data actually flows\n\nOrganize customer Feature Requests. Capture each one with the business case and manage expectations with the customers\n\nBe the primary contact and trusted advisor to your customers\n\nRun business reviews that report on outcomes and adoption, not activity\n\nFlag renewal risk early\n\nYou are:\nA systems thinker. When a customer walks you through a process, you're already determining how best to guide the customer through configuration to meet their business requirements. You can connect the dots.\n\nTechnical enough to scope an integration with a customer's IT team, and clear enough to explain it to their day to day users\n\nDriven by outcomes. You consider a project done when the customer is running it without you\n\nOrganized across many projects at once, and you keep Salesforce current without being chased\n\nWhat You Will Bring:\n5+ years leading SaaS implementations or Customer Success engagements with enterprise clients (Fortune 1000 experience preferred).\n\nTechnical expertise: Strong understanding of SaaS architecture, integrations (APIs, SSO, data connectors), and ability to troubleshoot platform configurations.\n\nAI fluency: Familiarity with AI-enabled SaaS products and ability to articulate value to business and technical stakeholders.\n\nConsultative mindset: Ability to translate complex regulatory and technical concepts into simple, outcome-driven solutions for clients.\n\nProject management mastery: Proven experience managing multi workstream projects; PMP or comparable certification preferred.\n\nBusiness acumen: Demonstrated success aligning implementation outcomes with measurable customer value (ROI, TTV, adoption).\n\nChange management agility: Skilled at navigating competing priorities and influencing cross-functional stakeholders toward resolution.\n\nCommunication excellence: Executive-level presence with ability to engage both technical and business audiences.\n\nCuriosity and accountability: Self-starter who seeks to learn continuously and holds self and teams accountable for excellence.\nTraining or enablement experience: you can teach a technical topic to a non-technical audience and leave them able to do it themselves\n\nBusiness acumen: Demonstrated success aligning implementation outcomes with measurable customer value (ROI, TTV, adoption).\n\nSFDC, Gong, Claude savvy\n\nNice to Have\nHands-on time with a privacy platform ( OneTrust, Securiti or similar)\n\nUsing AI assistants connected to business systems through MCP\n\nWorking knowledge of GDPR, CCPA/CPRA and emerging AI regulation, and how DSARs, RoPAs and DPIAs work in practice\n\nSpanish fluency\n\nThe Job\nWhat You Will Do:\nManage enterprise implementations from kickoff through their lifecycle\n\nTrain customers to configure their own TrustArc platform across the portfolio of modules\n\nDrive platform adoption across your portfolio.\n\nTeach customers to use TrustArc's Arc Intelligence suite - AI-powered features - in their day-to-day privacy work\n\nShow customers how to connect their AI assistants to TrustArc through our MCP server, and what that opens up for their team\n\nAssist customers with building and maintaining Worakto integration recipes that connect TrustArc to their HR, CRM, marketing and support systems, starting from how their personal data actually flows\n\nOrganize customer Feature Requests. Capture each one with the business case and manage expectations with the customers\n\nBe the primary contact and trusted advisor to your customers\n\nRun business reviews that report on outcomes and adoption, not activity\n\nFlag renewal risk early\n\nYou are:\nA systems thinker. When a customer walks you through a process, you're already determining how best to guide the customer through configuration to meet their business requirements. You can connect the dots.\n\nTechnical enough to scope an integration with a customer's IT team, and clear enough to explain it to their day to day users\n\nDriven by outcomes. You consider a project done when the customer is running it without you\n\nOrganized across many projects at once, and you keep Salesforce current without being chased\n\nWhat You Will Bring:\n5+ years leading SaaS implementations or Customer Success engagements with enterprise clients (Fortune 1000 experience preferred).\n\nTechnical expertise: Strong understanding of SaaS architecture, integrations (APIs, SSO, data connectors), and ability to troubleshoot platform configurations.\n\nAI fluency: Familiarity with AI-enabled SaaS products and ability to articulate value to business and technical stakeholders.\n\nConsultative mindset: Ability to translate complex regulatory and technical concepts into simple, outcome-driven solutions for clients.\n\nProject management mastery: Proven experience managing multi workstream projects; PMP or comparable certification preferred.\n\nBusiness acumen: Demonstrated success aligning implementation outcomes with measurable customer value (ROI, TTV, adoption).\n\nChange management agility: Skilled at navigating competing priorities and influencing cross-functional stakeholders toward resolution.\n\nCommunication excellence: Executive-level presence with ability to engage both technical and business audiences.\n\nCuriosity and accountability: Self-starter who seeks to learn continuously and holds self and teams accountable for excellence.\nTraining or enablement experience: you can teach a technical topic to a non-technical audience and leave them able to do it themselves\n\nBusiness acumen: Demonstrated success aligning implementation outcomes with measurable customer value (ROI, TTV, adoption).\n\nSFDC, Gong, Claude savvy\n\nNice to Have\nHands-on time with a privacy platform ( OneTrust, Securiti or similar)\n\nUsing AI assistants connected to business systems through MCP\n\nWorking knowledge of GDPR, CCPA/CPRA and emerging AI regulation, and how DSARs, RoPAs and DPIAs work in practice\n\nSpanish fluency","description_format":"text","description_chars":7355,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":true}]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Security Compliance","AI Governance & Compliance"],"lifecycle":[{"event":"open","at":"2026-10-16T18:56:15Z"}],"visa":[{"country":"CA","licensed_sponsor":true,"evidence":"Positions approved through LMIA in 12 months: 1","filings_12m":1,"filings_prev_12m":2,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"High Wage","cap_exempt":false,"checked_at":"2026-10-03T21:10:52+00:00","sources":["ESDC: employers issued a positive 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