{"id":839322,"url":"https://alion.io/job/trustautomation-account-specialist","title":"Account Specialist","company":{"id":686683,"name":"Trust Automation","domain":"trustautomation.com","url":"https://alion.io/company/trustautomation","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":6,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-25T05:45:01Z"}},"role":"HR","role_family":"HR","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Luis Potosí, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":30,"max":35,"currency":"USD","period":"hour","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-06-30T22:08:02Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-09-25T20:45:36Z","board_verified":true,"closed_at":null,"days_open":87,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":87},"description":"Trust Automation\nTrust Automation is a government contractor and has over 35 years of experience in custom motors, linear drives, digital drives, and systems which meet the unique needs of its customers. Its product line includes motors, linear drives, digital drives, custom assemblies, and products to fit unique applications and ground-up system design and manufacturing solutions. We design, build and support control and power management systems for the most demanding defense, semiconductor, industrial automation, and medical applications.\nTrust Automation is an equal opportunity employer and committed to attracting, hiring, developing, and retaining a skilled, productive, and diverse workforce, personnel with competencies and experience related to the regional and State population. Every employee has an \"at-will\" relationship with Trust Automation. This means that employment with Trust Automation is at the mutual consent of the employer and the employee and is subject to termination by either party at will, with or without cause or advance notice.\nPosition Summary\nThe Account Specialist is the entry point into the Account Management career track. This role is responsible for accurate order processing, customer status communication, and internal coordination support. The Account Specialist works under close supervision to develop foundational skills in ERP systems, customer service practices, and cross-functional collaboration within a technical, manufacturing-based environment. This role also plays a supporting part in new customer onboarding, helping ensure smooth transitions and a positive first experience with Trust Automation.\nThis is an Entry Level position the foundation of the role is focused on transactional accuracy, internal coordination, and customer communication under direct supervision.\nDuties and Responsibilities\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified, to perform the essential functions.\nAccurately process and track customer orders and purchase orders with high attention to detail.\nProvide timely, professional customer communication on order status, shipping updates, and routine inquiries.\nSupport internal teams through disciplined data entry, documentation, and routing.\nAssist in the onboarding of new customers by supporting account setup, documentation, and initial order coordination.\nDevelop foundational knowledge of company products, processes, and customer base to enable future growth on the account management track.\nOrder Processing and Tracking\nEnter and maintain customer orders in the ERP system accurately and on schedule.\nTrack order progress and proactively communicate status updates to customers.\nCoordinate with internal teams (manufacturing, shipping, quality) to confirm delivery timelines.\nIdentify and flag discrepancies in orders, POs, or delivery schedules to supervisors.\nCustomer Communication\nRespond to routine customer inquiries via phone and email in a timely and professional manner.\nProvide order status, shipping information, and basic product availability updates.\nRoute more complex customer inquiries or escalations to the appropriate account manager or supervisor.\nDocument customer interactions and maintain accurate contact records.\nNew Customer Onboarding Support\nSupport the onboarding of new customers by assisting with account setup, contact documentation, and initial order entry.\nCoordinate internally to ensure new customer requirements are captured accurately and communicated to the appropriate teams.\nServe as a friendly, organized point of contact during early customer interactions to help establish a positive relationship with Trust Automation.\nReturns and Quality Support\nSupport the Quality team with RMA documentation, tracking, and customer communication as directed.\nRoute return requests to Quality following established procedures and confirm receipt with customers.\nMaintain accurate records of RMA-related correspondence and status updates in ERP and tracking systems.\nPO Routing and Documentation Support\nReview incoming purchase orders for basic accuracy (part number, quantity, address, terms) and route to appropriate teams.\nSupport the coordination of contract-related documentation, routing to Contracts or management as needed.\nMaintain organized records of customer documentation, POs, and correspondence.\nInternal Coordination Support\nSupport cross-functional coordination between Customer Service, Shipping, Quality, and Operations on routine tasks.\nAssist account managers and team leads with administrative tasks, data gathering, and reporting.\nParticipate in team meetings and training sessions to develop product and process knowledge.\nPerforms other related duties as assigned.\nPosition Requirements\nAssociate's degree or higher in Business, Communications, or a related field, OR equivalent professional experience.\n0-2 years of experience in customer service, order management, inside sales support, or a related administrative/coordination role.\nStrong attention to detail and accuracy in data entry and documentation.\nClear, professional written and verbal communication skills.\nProficiency with Microsoft Office (Outlook, Excel, Word); willingness to learn ERP and CRM systems.\nAbility to manage multiple tasks and prioritize effectively in a fast-paced environment.\nTeam-oriented mindset with a willingness to learn and follow established processes.\nMinimal travel expected (0-5%).\nMay require occasional schedule flexibility to support customer deadlines.\nWorks under direct supervision with structured guidance and regular check-ins.\nThis position may be asked to drive for company purposes during the course of employment. If asked and agreed upon, employees must possess a valid California Driver’s License and clean driving record.\nMay participate in the identity verification process to access secure client or government portals by authorizing certified supplier or customer management platforms to obtain information from your personal credit profile or other information, solely to verify your identity. \nPreferred Qualifications\nExperience with ERP systems (e.g., Epicor, SAP, NetSuite) or order management platforms.\nExposure to manufacturing, industrial, aerospace, or defense-adjacent environments.\nBasic familiarity with purchase orders, shipping terms, or returns coordination processes.\nInterest in a long-term career in account management or technical sales support.\nCore Competencies / Skills\nAttention to detail and accuracy\nProfessional customer communication\nOrganization and task prioritization\nProcess adherence and documentation\nTeam collaboration and responsiveness\nLearning agility and initiative\nERP/CRM system aptitude\nFollow-through and accountability\nPhysical Requirements\nHearing and speaking to exchange information in person, on the telephone or virtually.\nDexterity of hands, fingers, and wrist to operate a computer keyboard, calculator or assemble/manufacture intricate items.\nSeeing to read a variety of materials.\nSitting or standing for extended period of time\nPhysical agility to lift 20 pounds to shoulder height.\nPhysical agility to lift, carry, push, or pull objects.\nPay/Salary Information\nPay scale for this position - $30.00 - $35.00 Hourly\nBy submitting your application, you acknowledge that you have read and understand the information provided within. You certify that the information contained in this application is correct to the best of your knowledge. You understand that to falsify information is grounds for refusing to hire, or for discharge should you be hired.","description_format":"text","description_chars":7834,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Industrial Automation","Energy Management"],"lifecycle":[{"event":"open","at":"2026-09-12T20:56:38Z"}],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.37,"p_room":0.28,"age_days":86,"expected_fill_days":30,"reasons":["conf:0","win:tail","crowd:junior"],"computed_at":"2026-09-25T05:45:01Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":true},"html_url":"https://alion.io/job/trustautomation-account-specialist","json_url":"https://alion.io/job/trustautomation-account-specialist.json","meta":{"generated_at":"2026-09-26T01:30:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1484,"day_limit":5000,"remaining_today":3516,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}