{"id":2548697,"url":"https://alion.io/job/trustflight-crisis-communication-associate-trainer","title":"Crisis Communication Associate Trainer","company":{"id":4044630,"name":"TrustFlight","domain":"trustflight.io","url":"https://alion.io/company/trustflight-io","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Education","role_family":"Education","seniority":null,"employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Beijing, China"],"countries":["CN"],"hiring_countries":["CN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":49000,"period":"year","method":"role_country_seniority_unknown","sample_n":20},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false}],"status":"live","first_seen_at":"2026-07-28T11:05:38Z","employer_posted_date":"2026-07-28","last_verified_at":"2026-10-15T00:27:51Z","board_verified":true,"closed_at":null,"days_open":78,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":78},"description":"Working Hours\nAs required by contract; flexible depending on training delivery.\nWork Pattern\nRemote, with travel as required.\nTravel Requirements\nInternational, sometimes at short notice\nOn-Call / Shift Work\nMay be called to deploy if there is a major incident\nSpecial Conditions\nBackground checks required.\nPurpose of the Role\nThe Crisis Communications Associate is a freelance, ad hoc role within Kenyon's global network of Associates, providing specialist crisis communications expertise to support clients in preparing for, responding to and recovering from crisis incidents.\nWorking alongside Kenyon's consultants and operational teams, the Associate delivers crisis communications training, workshops and exercises to help strengthen client preparedness. During live incidents, the Associate may be deployed to provide practical communications support, working as part of an integrated crisis management team to develop messaging, advise senior leaders, support media engagement, manage stakeholder communications and help protect organisational reputation during high-pressure situations.\nThis role requires individuals who can quickly adapt to different client environments, work collaboratively within multidisciplinary response teams and provide calm, professional advice in complex and fast-moving situations. Associates are engaged on an as-needed basis for both preparedness activities and operational deployments, with opportunities to support clients across a range of industries and geographical locations.\nAssociates are engaged on an as-needed basis for both preparedness activities and operational deployments, supporting clients across aviation and other highly regulated or high-risk sectors, including transportation, oil & gas, hospitality, manufacturing, government, energy and critical infrastructure.\nScope & Decision-Making Authority\nAutonomous Decision making:\nMakes informed decisions within their area of expertise while recognising when issues should be escalated to the Crisis Communications Lead, Deployment Lead or client representatives.\n\nExercises professional judgement to adapt training materials and facilitation techniques to suit the audience, sector and learning objectives while maintaining alignment with Kenyon's quality standards.\n\nEscalation points:\nAny changes to approved content, course objectives, or regulatory wording.\n\nEscalate decisions that could affect the delivery of services, client expectations, contractual commitments or commercial agreements.\n\nBudget-related decisions, including travel or material costs outside pre-approved limits.\n\nIssues involving risk, compliance, safeguarding, or matters that affect crisis-response strategy.\n\nCross Functional Authority:\nMay collaborate with operations, deployment teams, SMEs and Product but cannot commit other teams to deadlines or deliverables without approval.\n\nMay coordinate with clients on logistics but cannot negotiate contractual terms or service levels.\n\nNo authority to approve vendor contracts, technology tools, or external suppliers\n\nGeographic/Business Unit Scope:\nSupports training across the full Kenyon Emergency Services business unit.\n\nMay be deployed globally\n\nKey Relationships\nInternal\nTraining Manager\n\nTraining Administrator\n\nHead of Product Development\n\nOperations\n\nSME’s\n\nVP Crisis Communications\n\nExternal\nDelegates receiving training and consultancy\n\nAviation operators during planning and exercise activities\n\nClients across aviation, transportation, hospitality, energy, manufacturing, government and other high-risk industries during planning, training and exercise activities.\n\nKey Responsibilities\nReview, develop and write Crisis Communications Plans aligned with applicable regulatory requirements, industry standards and organisational best practice across multiple sectors.\n\nDeliver high-quality, interactive training in person and virtually via Microsoft Teams.\n\nDesign, facilitate and evaluate Crisis Communications exercises including tabletop, input-response and full-scale live exercises.\n\nMaintain up-to-date knowledge of crisis communications best practices, regulatory requirements and emerging issues across aviation and other high-risk industries.\n\nParticipate in internal training days, CPD activities and deployment readiness sessions.\n\nCollaborate with cross-functional teams and represent Kenyon professionally with clients and stakeholders.\n\nWork with Product to design and develop new or bespoke training products.\n\nTravel internationally as required to support training and exercises.\n\nIncluding, but not limited to: advising Communications Teams, delivering just-in-time spokesperson training, drafting and reviewing internal and external communications, analysing Media Call Centre insights, and providing strategic advice on reputation and brand protection\n\nKey Metrics for Success\nDeliver training sessions with an average NPS rating of 80 or above\n\nTimely and accurate completion of all training related documentation and reports\n\nAI & Digital Competency\nTrustFlight is an AI-first organisation. Every role is expected to actively engage with AI tools and digital ways of working to drive efficiency, quality, and innovation.\nAI Fluency Tier\nTier 1 - AI User\nProfile - Uses AI-assisted tools in daily workflows\nExpectations - Confidently uses AI features in existing tools (e.g. copilots, smart search, assisted drafting). Understands when AI output needs human review. Completes AI User onboarding within 30 days.\nRole-Specific AI & Digital Skills\nGenerate quick-read overviews (e.g., risk summaries, terminology glossaries) to support personal preparation - not for client distribution.\n\nUse AI-enabled scheduling or coordination tools to plan multi-time-zone sessions and streamline communication with clients.\n\nUse AI transcription tools to capture key points or questions during virtual sessions for internal follow-up.\n\nUse internal copilots to improve reporting & documentation. Review AI output critically to ensure accuracy before submission.\n\nAI Development & Growth\nShare effective prompts, templates and best practices with the wider training community.\n\nParticipate in internal AI knowledge-sharing sessions and contribute use-case examples.\n\nCompetencies & Behaviours\nCustomer Centricity - Keeps client needs at the centre of decisions.\n\nCollaboration - Works effectively with internal and external stakeholders.\n\nDelivery Focus - Meets commitments reliably with high-quality outputs.\n\nInnovation - Identifies opportunities to improve training using technology and AI.\n\nProfessional Judgement - Applies sound decision-making during training.\n\nRequirements\nRequired Qualifications & Experience\nExpertise in Communications, Public Relations, Journalism, Marketing or a related discipline, or equivalent relevant professional experience\n\nDemonstrable experience in crisis communications, corporate communications, public relations, media relations or reputation management.\n\nExperience of developing and delivering crisis communications strategies during high-profile or complex incidents.\n\nExperience of writing and reviewing a wide range of communications materials, including media statements, holding statements, internal communications, Q&As, briefing notes and stakeholder communications.\n\nExperience of providing communications advice to senior leaders and key stakeholders.\n\nExcellent written and verbal communication skills, with the ability to produce clear, accurate and timely communications under pressure.\n\nAbility to work effectively in high-pressure, fast-paced and rapidly changing environments.\n\nStrong facilitation, presentation and interpersonal skills.\n\nStrong understanding of traditional, digital and social media and their role during crisis situations.\n\nHigh proficiency in Microsoft Office (PowerPoint, Word, Excel).\n\nExperience delivering virtual training via Microsoft Teams or similar platforms.\n\nCommitment to ongoing learning and staying current with evolving standards.\n\nStrong English language communication (written and verbal).\n\nExperience working within aviation, oil & gas, hospitality, emergency services, humanitarian response, government or other high-risk, highly regulate industries.\n\nMedia spokesperson coaching experience.\n\nDesirable Skills & Experience\nAdditional language skills (priority): Korean, Mandarin, Cantonese, Japanese, German, Italian, Arabic, French, Turkish","description_format":"text","description_chars":8394,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Turkish","level":"All levels","optional":true},{"language":"Korean","level":"All levels","optional":true},{"language":"Japanese","level":"All levels","optional":true},{"language":"Italian","level":"All 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