{"id":3694293,"url":"https://alion.io/job/trustfull-customer-success-manager-2","title":"Customer Success Manager","company":{"id":688976,"name":"Trustfull","domain":"trustfull.com","url":"https://alion.io/company/trustfull","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milan, Italy"],"countries":["IT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T17:35:41Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-09T23:41:56Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"About Trustfull\nTrustfull is the Digital Risk Intelligence Platform. We help banks, fintechs and enterprises prevent fraud and make better risk decisions in real time.\nWe collect digital signals ourselves from open sources and turn them into decisions through configurable risk models, analytics and automated monitoring agents. The platform includes Model Studio, Risk Analytics, Links Analysis and Trust Agents, plus ready-made models to prevent a wide range of online fraud cases.\nAs we expand across Europe, we're hiring a Customer Success Manager to help our customers get measurable results from the platform.\nAbout the role\nWe're looking for a technically minded Customer Success Manager who enjoys understanding how complex products work and helping customers get results from them.\nThis is a technical, product-focused role rather than a commercial account management one. You will own onboarding, adoption and the technical health of your accounts. While sales handle commercial negotiation you will partner with them on renewals and expansion by showing the value customers get from the platform.\nYou will become an expert on the Trustfull platform, helping customers integrate, configure and adopt it, working closely with Product and Engineering.\nYou will also be the link between customers and Product, turning real-world feedback into product improvements.\nLead onboarding and implementation for new customers, from the Sales handover to first production traffic.\nHelp customers integrate our APIs and configure risk models and rules.\nDeliver product demonstrations, technical training and enablement sessions.\nTrack adoption and account health, and act early when usage drops and spot recurring issues.\nSupport proofs of concept on the technical side, from setup and data analysis to presenting results.\nDevelop deep expertise across the Trustfull platform, APIs, models and use cases.\nInvestigate customer questions and product-related issues, coordinating with Engineering and Product when necessary.\nContribute to product documentation and best practices.\nCollect and structure customer feedback, and turn it into clear, prioritized input for the Product team.\nWork with Product and Engineering on feature validation, testing and release readiness.\nShape how customers experience the platform and influence what we build next.\nRequirements\nAt least 3 years in Customer Success, Product management, Technical Account Management or a similar role at a B2B SaaS company.\nStrong understanding of API-based products, and comfortable working with technical documentation and data.\nStrong analytical and problem-solving skills, and the ability to explain complex technical concepts simply.\nExperience working with Product Managers and Engineering teams.\nClear communication with both technical and non-technical stakeholders.\nFluent written and spoken English, and professional working proficiency in Italian.\nBased in Milan or willing to relocate.\nWilling to travel occasionally to customer sites in Europe.\nNice to Have\nExperience in fraud prevention, digital identity, fintech, payments, banking or cybersecurity.\nExperience with risk scoring, rules engines or decisioning platforms.\nFrench or Spanish speaker.\nBenefits\nPrivate Health Insurance\nPaid Time Off\nHybrid work solution 40% from home\nTraining & Development","description_format":"text","description_chars":3331,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Italian","level":"Upper-Intermediate (B2)","optional":false},{"language":"Spanish","level":"All levels","optional":true},{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance","Hybrid work"],"hiring_locations":[{"name":"Italy","iso":"IT","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Fraud Detection"],"lifecycle":[{"event":"open","at":"2026-11-03T17:35:41Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":25,"reasons":["conf:2","win:early"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/trustfull-customer-success-manager-2","json_url":"https://alion.io/job/trustfull-customer-success-manager-2.json","meta":{"generated_at":"2026-11-10T04:55:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11460,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":688976},"rest":"https://alion.io/mcp/rest/get_company?id=688976"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrustfull-customer-success-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrustfull-customer-success-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrustfull-customer-success-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trustfull-customer-success-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrustfull-customer-success-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3694293}},{"tool":"search_jobs","arguments":{"company":"trustfull.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3694293},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}