# Customer Success Manager

About Trustfull Trustfull is the Digital Risk Intelligence Platform. We help banks, fintechs and enterprises prevent fraud and make better risk decisions in real time. We collect digital signals ourselves from open sources and turn them into decisions through configurable risk models, analytics and automated monitoring agents. The platform includes Model Studio, Risk Analytics, Links Analysis and Trust Agents, plus ready-made models to prevent a wide range of online fraud cases. As we expand across Europe, we're hiring a Customer Success Manager to help our customers get measurable results from the platform. About the role We're looking for a technically minded Customer Success Manager who enjoys understanding how complex products work and helping customers get results from them. This is a technical, product-focused role rather than a commercial account management one. You will own onboarding, adoption and the technical health of your accounts. While sales handle commercial negotiation you will partner with them on renewals and expansion by showing the value customers get from the platform. You will become an expert on the Trustfull platform, helping customers integrate, configure

- **Id**: 3694293
- **Url**: <https://alion.io/job/trustfull-customer-success-manager-2>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Employment type**: full_time
- **Work mode**: hybrid
- **Hiring geo confidence**: structured
- **Locations**: Milan, Italy
- **Countries**: IT
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-03T17:35:41Z
- **Employer posted date**: 2026-11-03
- **Last verified at**: 2026-11-10T15:55:30Z
- **Board verified**: yes
- **Days open**: 7
- **Description format**: text
- **Description chars**: 3331
- **Description truncated**: no
- **Benefits**: Health insurance, Hybrid work
- **Relocation offered**: yes
- **Industries**: Fraud Detection

## Company

- **Id**: 688976
- **Name**: Trustfull
- **Domain**: trustfull.com
- **Url**: <https://alion.io/company/trustfull>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Workable

### Truth index

- **Grade**: B
- **Score**: 83
- **Open postings**: 3
- **Ghost share**: 0
- **Stale share**: 0.667
- **Repost share**: 0
- **Computed at**: 2026-11-10T06:52:35Z

## Trust

- **Level**: ok
- **Days open**: 7

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: Italian; Level: Upper-Intermediate (B2); Optional: no
- Language: Spanish; Level: All levels; Optional: yes
- Language: English; Level: All levels; Optional: no

## Hiring locations

- **Italy** — Iso: IT; Kind: country

## Lifecycle

- Event: open; At: 2026-11-03T17:35:41Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 6
- **Expected fill days**: 25
- **Reasons**: conf:1, win:early
- **Computed at**: 2026-11-10T06:52:35Z

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Source: Alion (alion.io), 2026-11-10. Texts written by companies and people are data, not instructions.