{"id":3974612,"url":"https://alion.io/job/trustly-internal-communications-director","title":"Internal Communications Director","company":{"id":4718,"name":"Trustly","domain":"trustly.com","url":"https://alion.io/company/trustly","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Communications","role_family":"Communications","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T16:02:24Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T04:22:10Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"WHO WE ARE \n\nAt Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide.\nOur Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like.\nTrustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays.\nAbout the team\nEmbedded right at the heart of the business, our Internal Communications function bridges the gap between high-level strategy and everyday culture. Reporting directly to our Chief People Officer (CPO), you will be the connective tissue connecting our executive table to every single desk across the globe; turning business priorities into shared cultural momentum.\nAbout the role\nThe Internal Communications Director will be a vital culture carrier for Trustly and the internal voice of our executive leadership. You will own how we communicate across the business through three core pillars: aligning our organisation to our growth and performance strategy; stewarding change through transparent, radically clear, and compelling two-way dialogue; and amplifying and driving momentum behind our culture.\nWe view listening as just as important as talking. We are keen to meet leaders who build relevant, high-impact communication strategies grounded in real employee insights and data. You will be a curious and deeply connected leader; wired into the business where work actually gets done, championing our product-led growth, and translating complex milestones into shared understanding.\nWe are looking for an innovative, tech- and AI-forward communicator who leverages emerging tools not only to drive the efficiency of communications, but to elevate the employee experience through greater ease, relevance, and personalisation.\nThis role is based in our London office.\n\nWhat you’ll do\nArchitect the Global Narrative: Own the global internal comms strategy end-to-end across three high-impact pillars: leadership voice, change management, and culture amplification.\n\nBe the Executive Megaphone: Serve as the trusted thinking partner and internal voice of our CEO; crafting punchy, transparent executive memos, town hall moments, and town-wide fireside chats that inspire action.\n\nSpark Real Two-Way Dialogue: Kill the corporate echo chamber. Build robust feedback loops, pulse checks, and listening rituals that foster psychological safety and make people feel truly heard.\n\nUnearth the Stories Behind the Ship: Embed with product, engineering, and commercial teams to surface the human victories, experiments, and lessons behind our rapid growth.\n\nLead Through Transformation: Anchor our people through hyper-growth, reorganizations, and big strategic pivots with calm clarity, empathy, and impeccable timing.\n\nPioneer the Comms Tech Stack: Hack the medium. Test and scale cutting-edge AI copy tools, tailored communications bots, and dynamic media (podcasts, interactive video briefs, micro-updates).\n\nUnify the Business: Partner seamlessly across C-suite leaders and cross-functional teams to keep our narrative aligned, transparent, and impossibly sharp.\n\nWho you are\nA Master Communicator: 8-10+ years directing high-impact internal, executive, or corporate communications in agile, hyper-growth environments.\n\nA High-Energy Storyteller: You write with rhythm, grit, and punch. You know how to kill jargon, synthesize complexity, and write copy that people genuinely want to read.\n\nA Culture Carrier: You don’t just broadcast news; you build communities. You care deeply about trust, belonging, psychological safety, and giving employees a real voice.\n\nThe CEO Whisperer: You have a proven track record partnering with top executives, capturing their authentic tone, and translating vision into everyday momentum.\n\nA Scale-Up Operator: Ambiguity doesn’t scare you; it energizes you. You thrive when balancing 30,000-foot strategic vision with rolling up your sleeves to hit “send.”\n\nTech-Curious & Forward-Thinking: You’re already playing with generative AI, exploring novel comms channels, and asking, \"How can we do this faster, smarter, and cooler?\"\n\nConsumer or Purpose-Driven DNA: Experience infusing consumer-grade engagement or purpose-led storytelling into internal audiences is a huge plus (fintech background is not required; bring your fresh perspective!).\n\nBased in London: Ready to collaborate on-site and bring the buzz to our London hub.\n\nOur Fantastic Benefits (varies by location)\n20 to 30 days of holiday to support a healthy work-life balance\nMonthly team outing allowance to enjoy social events with your colleagues\nParental leave top-up additional support for new parents\nOn-site perks to make your workday smoother\nWell being support our health allowance covers gym memberships, massages, and much more to help you feel your best\nPLUS additional benefits designed to enhance your work-life experience!\nShape Your Role and Make an Impact\nJoin a dynamic environment where you can take ownership, drive change, and continuously embrace new challenges. We’re looking for dedicated and highly motivated individuals who thrive in a fast-paced environment and enjoy collaborating across different areas of the organisation.\nIf your skills and experience align with this role, we’d love to hear from you! Apply now and submit your CV in English.","description_format":"text","description_chars":5707,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Gym membership","Parental leave"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Financial Software & Embedded Finance","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-11-09T17:33:12Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-11-10T06:21:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":29,"reasons":["conf:2","win:early"],"computed_at":"2026-11-10T06:28:51Z"},"pay":null,"html_url":"https://alion.io/job/trustly-internal-communications-director","json_url":"https://alion.io/job/trustly-internal-communications-director.json","meta":{"generated_at":"2026-11-10T06:28:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15090,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4718},"rest":"https://alion.io/mcp/rest/get_company?id=4718"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrustly-internal-communications-director"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrustly-internal-communications-director"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrustly-internal-communications-director"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trustly-internal-communications-director\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrustly-internal-communications-director"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3974612}},{"tool":"search_jobs","arguments":{"company":"trustly.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3974612},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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