{"id":1055566,"url":"https://alion.io/job/trustonic-senior-solution-delivery-manager-3","title":"Senior Solution Delivery Manager","company":{"id":7446,"name":"Trustonic","domain":"trustonic.com","url":"https://alion.io/company/trustonic","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bangkok, Thailand"],"countries":["TH"],"hiring_countries":["TH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":19000,"max_usd":48000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":869},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":true},{"name":"Wrike","optional":true}],"status":"live","first_seen_at":"2026-09-09T11:54:25Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-10-12T03:12:00Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"Who we are...\nAt Trustonic, we make smartphones affordable for the many, enabling global access to devices and digital finance through the world’s most secure smartphone locking technology. We partner with mobile carriers, retailers, and financiers across 30+ countries, powering device financing solutions that drive economic inclusion, profitability, and growth.\nWe pride ourselves on living by the Trustonic culture code, a blueprint for our journey that recognises that great working environments don’t guarantee success, but bad ones almost always ensure failure.\nWorking here, you’ll find a company that celebrates its diversity and is looking to do the right thing: for each other, the community and the planet. We believe in equal opportunities and take to heart the old African proverb ’If you only want to go fast, go alone. If you want to go far, go together’.\nWe work flexibly when and where we’re at our best, but regardless of how you choose to work, we’ll make sure you feel like one of the team.\nClick here if you would like to find out more about Trustonic's culture code.\nIf you would like to work in a fast-moving global technology company, with great ambition, then we’d love to hear from you!\n A bit about the team and what you'll deliver...\nWe’re looking for a Senior Solution Delivery Manager to lead our regional Pre-Sales, Customer Onboarding and Technical Account Management teams across APAC.\nAs part of our global Solutions Delivery organisation, you'll combine technical expertise, customer leadership and people management to ensure our customers successfully adopt, implement and grow their use of Trustonic solutions.\nYou'll work closely with Sales, Product, Engineering and Delivery teams to shape regional strategy, lead complex customer engagements, improve our ways of working and ensure we deliver a consistent, high-quality customer experience.\nYou'll be a trusted technical advisor to our customers, bringing a deep understanding of the Trustonic Platform, device locking, OEM integration and secure technologies, while also developing a high-performing regional team.\nThe role covers APAC and involves approximately 25-40% travel for customer meetings, trade shows and company events globally.\nAs the Senior Solution Delivery Manager, you will:\nTeam leadership & operational excellence\nLead, coach and develop the regional Pre-Sales, Customer Onboarding and Technical Account Management teams.\nSet and track team objectives aligned to customer success and business goals.\nBuild a high-performance culture through regular 1:1s, feedback, coaching and development.\nDevelop scalable operating models, playbooks and best practices across Pre-Sales, Delivery and TAM.\nIdentify and remove operational bottlenecks to improve team efficiency and customer responsiveness.\nMonitor customer health, adoption, KPIs and account risks, providing regular reporting to the VP Global Solutions Delivery.\nIdentify and develop tools that improve internal processes and customer engagement.\nStrategic Pre-Sales & customer engagement\nLead technical engagement for strategic and complex opportunities alongside Sales leadership.\nOwn regional qualification criteria and prioritisation for Pre-Sales engagements.\nPartner with Product, Marketing and the Pre-Sales Centre of Excellence to adapt global strategies to the APAC market.\nLead technical discovery with strategic customers, understanding their technical, functional and security requirements.\nRepresent Trustonic at industry conferences, technical forums and customer events.\nUse customer and market insight to identify competitive risks, common technical blockers and opportunities to influence Product and Engineering roadmaps.\nCustomer delivery & technical leadership\nAct as a senior technical advisor across Trustonic's services and solutions.\nSupport complex customer onboarding and implementation programmes, ensuring successful delivery with available resources.\nBuild strong relationships with strategic customers and understand their technology strategies and business objectives.\nOversee customer engagement across the lifecycle, from Pre-Sales and onboarding through to adoption, growth and technical support.\nManage and coordinate technical escalations, working closely with Commercial, Product, Engineering and Delivery teams.\nEnsure the regional team is kept up to date with Telecoms Platform product updates, best practices and relevant training.\nHelp reduce time-to-revenue by improving qualification, handovers, onboarding and delivery processes.\nWho you are...\nA strategic, technically strong and customer-focused leader who enjoys solving complex problems, developing people and building strong relationships with customers.\nYou're equally comfortable leading a team, discussing technical architecture with engineers, working through complex customer challenges and influencing senior stakeholders.\nYou bring structure to complex environments and enjoy finding ways to make teams more effective. You're proactive, curious and commercially aware, with the ability to balance the needs of customers, your team and the wider business.\nYou're comfortable operating in a fast-moving international environment where priorities evolve and collaboration across regions is essential.\nWhat makes you, you...\nExperience\nExperience leading Pre-Sales, Solutions Delivery, Customer Onboarding, Technical Account Management or similar technical customer-facing teams.\nStrong experience managing and developing technical teams.\nProven experience working with strategic enterprise customers and complex customer relationships.\nExperience planning and delivering multiple complex customer rollouts, often with limited resources.\nExperience working in a SaaS and/or System Integration environment.\nStrong experience with API integrations and technical solution delivery.\nExperience working with secure systems and technologies, ideally including device locking.\nExperience with OEM integration, software update management and device security.\nExperience working within the smartphone, telecoms or wider mobile ecosystem would be highly desirable.\nKnowledge & Skills\nStrong technical and commercial understanding of customer solution delivery.\nExcellent stakeholder management and communication skills, with the ability to simplify complex technical concepts.\nStrong influencing, negotiation and mediation skills.\nAbility to motivate and drive progress across teams without direct authority.\nStrong problem-solving skills and a practical, creative approach.\nExcellent organisational and time-management skills, with the ability to manage multiple priorities.\nExperience with project management tools such as Wrike and customer platforms such as Zendesk would be beneficial.\nAn understanding of AI and Agentic AI and their potential application in a technical/customer environment.\nFluent English, both written and spoken.\nIt would be great if you also have...\nExperience working across APAC markets, particularly India, Pakistan, Malaysia, Philippines or Indonesia.\nExperience in the telecoms industry or smartphone ecosystem.\nExperience with device locking technologies and OEM environments.\n Undergraduate degree or equivalent level of skill, experience and knowledge.\nExperience and knowledge in Computer Science and Information & Technology.\n What we can provide you in return for your investment...\nCompetitive compensation\nA base salary that reflects your expertise and impact.\nBonus scheme to share in our success.\nFinancial security & wellbeing\nPrivate medical insurance for you from day one.\nFlexibility & work-life balance\nRemote working arrangements to support your lifestyle.\nAn open holiday policy with no upper limit-take the time you need, when you need it.\nSupport for volunteering and causes that matter to you.\nGrowth & development\nOpportunities for professional development and career progression.\nExposure and interaction with global teams.\nInclusive, supportive culture\nA commitment to diversity, equity, and inclusion.\nA collaborative environment where your voice is valued and your wellbeing is prioritised.\nImpact & purpose\nThe chance to work on technology that drives global economic inclusion and makes a real difference in people’s lives.\nTrustonic is an equal opportunity employer. We do not discriminate on any grounds. We empower, engage, enable and value differences between people, including; different races, ethnicities, genders, ages, religions, disabilities and sexual orientations, with differences in education, backgrounds, skill sets, experiences and knowledge.","description_format":"text","description_chars":8574,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Company events","Equity","Health insurance","Professional development"],"hiring_locations":[{"name":"Thailand","iso":"TH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Endpoint Security"],"lifecycle":[{"event":"open","at":"2026-09-19T02:38:27Z"}],"visa":[],"liveness":{"score":36,"band":"fade","label":"Fading","p_open":1,"p_active":0.661,"p_room":0.55,"age_days":30,"expected_fill_days":23,"reasons":["conf:0","velocity","win:tail"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/trustonic-senior-solution-delivery-manager-3","json_url":"https://alion.io/job/trustonic-senior-solution-delivery-manager-3.json","meta":{"generated_at":"2026-10-12T05:20:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8482,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7446},"rest":"https://alion.io/mcp/rest/get_company?id=7446"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrustonic-senior-solution-delivery-manager-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrustonic-senior-solution-delivery-manager-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrustonic-senior-solution-delivery-manager-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trustonic-senior-solution-delivery-manager-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrustonic-senior-solution-delivery-manager-3"}]}