{"id":334899,"url":"https://alion.io/job/trustonic-technical-operations-engineer-2","title":"Technical Operations Engineer","company":{"id":7446,"name":"Trustonic","domain":"trustonic.com","url":"https://alion.io/company/trustonic","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bangkok, Thailand"],"countries":["TH"],"hiring_countries":["TH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":20000,"period":"year","method":"role_country_seniority_unknown","sample_n":23},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Python","optional":false}],"status":"live","first_seen_at":"2026-08-31T17:29:18Z","employer_posted_date":"2026-08-31","last_verified_at":"2026-11-04T20:39:37Z","board_verified":true,"closed_at":null,"days_open":65,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":65},"description":"Who we are...\nAt Trustonic, we make smartphones affordable for the many, enabling global access to devices and digital finance through the world’s most secure smartphone locking technology. We partner with mobile carriers, retailers, and financiers across 30+ countries, powering device financing solutions that drive economic inclusion, profitability, and growth.\nWe pride ourselves on living by the Trustonic culture code, a blueprint for our journey that recognises that great working environments don’t guarantee success, but bad ones almost always ensure failure.\nWorking here, you’ll find a company that celebrates its diversity and is looking to do the right thing: for each other, the community and the planet. We believe in equal opportunities and take to heart the old African proverb ’If you only want to go fast, go alone. If you want to go far, go together’.\nWe work flexibly when and where we’re at our best, but regardless of how you choose to work, we’ll make sure you feel like one of the team.\nClick here if you would like to find out more about Trustonic's culture code.\nIf you would like to work in a fast-moving global technology company, with great ambition, then we’d love to hear from you!\n A bit about the team and what you'll deliver...\nWe’re looking for a Technical Operations Engineer to join our dedicated Technical Operations team at Trustonic, helping to keep our global platform running smoothly behind the scenes.\nYou'll play an important role in ensuring that device testing, certification, provisioning and customer service requests are completed quickly, accurately and to a high standard.\nWorking alongside the Technical Operations, Technical Support and Process Optimisation teams, you'll follow established processes and runbooks while also helping us test and adopt new automation and GenAI tools designed to make our operations smarter and more efficient.\nThis is a great opportunity for someone with a technical mindset who enjoys working in a fast-paced environment, solving problems and learning new technologies.\nAs the Technical Operations Engineer, you will:\nTechnical operations & device management\nExecute mobile device testing and certification, ensuring devices meet Trustonic's quality and operational standards.\nCreate, configure and maintain customer accounts and OEM tenant setups.\nComplete provisioning activities and lifecycle updates for new and existing customers.\nProcess short, low-complexity customer service requests within agreed SLAs.\nFollow operational checklists and runbooks carefully to ensure accuracy and minimise rework.\nIdentify and flag issues, deviations or bottlenecks that could impact operational performance.\nAutomation & continuous improvement\nBecome an early adopter and tester of new automated workflows, scripts and GenAI tools.\nHelp test solutions designed to reduce manual effort, such as ticket triage and automated summaries.\nProvide feedback to Technical Operations and Process Optimisation teams to help improve new tools and processes.\nStay curious and continue developing your technical skills as Trustonic's products and technology evolve.\nDocumentation & knowledge sharing\nMaintain and update operational documentation and Standard Operating Procedures.\nContribute to Knowledge Centred Support (KCS) practices by capturing and sharing useful knowledge.\nHelp ensure documentation remains accurate, practical and easy for others to follow.\nWork with tools such as Zendesk and JIRA to manage operational requests.\nCustomer service & collaboration\nComplete customer requests accurately and within agreed SLAs.\nCommunicate clearly and professionally with customers and internal teams.\nProvide timely updates where required and ensure tasks are followed through to completion.\nWork collaboratively with Technical Operations, Technical Support and other teams to resolve issues and improve the customer experience.\nBe flexible when required, including occasional extended or weekend working.\nWho you are...\nYou're a technically curious, detail-oriented and reliable problem solver who enjoys learning and getting things right.\nYou understand that operational work may look straightforward, but accuracy and attention to detail are critical when you're working with customer accounts, devices and production environments.\nYou're comfortable following processes and technical instructions, but you're also someone who will speak up when something doesn't look right or when you see an opportunity to improve how things are done.\nYou're excited by technology and keen to develop your skills, particularly around automation, AI and mobile technologies.\nWhat makes you, you...\nExperience\nExperience in technical support, NOC, technical operations, device testing, provisioning or a similar environment.\nExperience working in a high-volume, fast-paced and SLA-driven environment.\nExperience using ticketing or service management tools such as Zendesk or JIRA.\nRecent graduates or junior engineers with strong technical fundamentals and a willingness to learn are encouraged to apply.\nKnowledge & Skills\nBasic understanding of SaaS or cloud-based platforms.\nAbility to follow technical instructions, runbooks and operational processes accurately.\nStrong attention to detail and a disciplined approach to documentation.\nBasic understanding of APIs.\nBasic scripting knowledge in Bash and/or Python would be beneficial.\nUnderstanding of mobile technologies and mobile device testing would be advantageous.\nFamiliarity with KCS or other documentation methodologies would be a plus.\nStrong communication skills and a customer-focused approach.\nFluent English, both written and spoken.\n Technician or Technologist certification.\nBachelor’s Degree or equivalent experience.\n What we can provide you in return for your investment...\nCompetitive compensation\nA base salary that reflects your expertise and impact.\nBonus scheme to share in our success.\nFinancial security & wellbeing\nPrivate medical insurance for you from day one.\nFlexibility & work-life balance\nRemote working arrangements to support your lifestyle.\nAn open holiday policy with no upper limit-take the time you need, when you need it.\nSupport for volunteering and causes that matter to you.\nGrowth & development\nOpportunities for professional development and career progression.\nExposure and interaction with global teams.\nInclusive, supportive culture\nA commitment to diversity, equity, and inclusion.\nA collaborative environment where your voice is valued and your wellbeing is prioritised.\nImpact & purpose\nThe chance to work on technology that drives global economic inclusion and makes a real difference in people’s lives.\nTrustonic is an equal opportunity employer. We do not discriminate on any grounds. 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