{"id":1297230,"url":"https://alion.io/job/trustonic-technical-support-engineer-3","title":"Technical Support Engineer","company":{"id":7446,"name":"Trustonic","domain":"trustonic.com","url":"https://alion.io/company/trustonic","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bangkok, Thailand"],"countries":["TH"],"hiring_countries":["TH"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Git","optional":false},{"name":"Linux","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-23T15:28:36Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-27T10:05:42Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Who we are...\nAt Trustonic, we make smartphones affordable for the many, enabling global access to devices and digital finance through the world’s most secure smartphone locking technology. We partner with mobile carriers, retailers, and financiers across 30+ countries, powering device financing solutions that drive economic inclusion, profitability, and growth.\nWe pride ourselves on living by the Trustonic culture code, a blueprint for our journey that recognises that great working environments don’t guarantee success, but bad ones almost always ensure failure.\nWorking here, you’ll find a company that celebrates its diversity and is looking to do the right thing: for each other, the community and the planet. We believe in equal opportunities and take to heart the old African proverb ’If you only want to go fast, go alone. If you want to go far, go together’.\nWe work flexibly when and where we’re at our best, but regardless of how you choose to work, we’ll make sure you feel like one of the team.\nClick here if you would like to find out more about Trustonic's culture code.\nIf you would like to work in a fast-moving global technology company, with great ambition, then we’d love to hear from you!\n A bit about the team and what you'll deliver...\nWe’re looking for a passionate, customer-focused Technical Support Engineer to join the team and play a key role in delivering world-class technical support. As a Technical Support Engineer, you’ll be at the heart of our global product organisation - solving complex technical challenges and ensuring our customers have an exceptional experience with Trustonic products. You’ll collaborate across engineering, product, and support teams, contribute to product quality, and help shape the knowledge and processes that power our customer success.\nAs a Technical Support Engineer you will:\nResolve complex technical issues across production and non-production environments\nOwn and troubleshoot customer cases from a global support queue\nProvide clear, timely updates and proactively manage customer expectations\nCollaborate cross-functionally to deliver high-quality, seamless customer experiences\nApply Knowledge-Centred Support (KCS) methodology to document solutions\nAuthor, publish, and continuously improve knowledge base articles\nCommunicate complex technical concepts clearly to both technical and non-technical stakeholders\nParticipate in product testing, including new releases\nContribute to improving customer-facing documentation (Wiki & Zendesk)\nEffectively manage workload and priorities in alignment with team objectives\nContinuously expand your expertise across the Trustonic SaaS platform\nWhat you bring...\nExperience & Background\nDemonstrable years of relevant technical support experience\nExperience with support tools such as JIRA and Zendesk preferred\nFluent English (written and spoken) - able to explain complex technical topics clearly\nTechnical Skills\nSQL databases\nLinux (SSH keys & certificates)\nGit\nAPIs\nBasic scripting (BASH or Python)\nWorking knowledge of AWS\nExposure to mobile technologies (highly advantageous)\nWhat make you, you...\nAdaptable - open to change and continuously improving processes\nAction-oriented - take ownership, meet commitments, and drive results\nOrganised & decisive - prioritise effectively and manage workload confidently\nTechnically confident - solid understanding of your domain and responsibilities\nGrowth-focused - proactive about learning and receptive to feedback\nA clear communicator - able to influence, facilitate, and align teams\nCollaborative - foster positive teamwork and knowledge sharing\nEthical & accountable - act with integrity and uphold our culture\n Bachelor’s Degree or equivalent experience.\n What we can provide you in return for your investment...\nCompetitive compensation\nA base salary that reflects your expertise and impact.\nBonus scheme to share in our success.\nFinancial security & wellbeing\nPrivate medical insurance for you from day one.\nFlexibility & work-life balance\nRemote working arrangements to support your lifestyle.\nAn open holiday policy with no upper limit-take the time you need, when you need it.\nSupport for volunteering and causes that matter to you.\nGrowth & development\nOpportunities for professional development and career progression.\nExposure and interaction with global teams.\nInclusive, supportive culture\nA commitment to diversity, equity, and inclusion.\nA collaborative environment where your voice is valued and your wellbeing is prioritised.\nImpact & purpose\nThe chance to work on technology that drives global economic inclusion and makes a real difference in people’s lives.\nTrustonic is an equal opportunity employer. We do not discriminate on any grounds. We empower, engage, enable and value differences between people, including; different races, ethnicities, genders, ages, religions, disabilities and sexual orientations, with differences in education, backgrounds, skill sets, experiences and knowledge.","description_format":"text","description_chars":4984,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Equity","Health insurance","Professional development"],"hiring_locations":[{"name":"Thailand","iso":"TH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Endpoint Security"],"lifecycle":[{"event":"open","at":"2026-09-26T10:01:09Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.896,"p_room":1,"age_days":3,"expected_fill_days":23,"reasons":["conf:19","velocity","win:early"],"computed_at":"2026-09-27T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/trustonic-technical-support-engineer-3","json_url":"https://alion.io/job/trustonic-technical-support-engineer-3.json","meta":{"generated_at":"2026-09-28T05:24:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3608,"day_limit":5000,"remaining_today":1392,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}