# Customer Support & Knowledge Specialist M/F/Mx

Trustpair stops vendor fraud before it happens. We're the automated vendor validation platform protecting 600+ enterprise companies worldwide. Since 2017, finance and procurement teams have used Trustpair to eliminate vendor fraud while reclaiming 90% of the time they once spent on manual checks. As vendor fraud grows more sophisticated, we stay ahead by combining deep expertise in financial crime with cutting-edge technology. Our core product focuses on secure, reliable vendor account validation to wipe out fraud and boost efficiency. Internally, teams across Trustpair use AI tools in their day-to-day work to automate repetitive tasks and unlock strategic insights that help us build and operate better. From day one, you’ll be encouraged and trained to integrate these tools into your workflow in a practical, hands-on way. With offices in New York, Paris, London, and Milan, we're a diverse team united by a bias for action. We ship fast, learn from experiments, and tackle problems that matter: protecting billions in payments for companies worldwide. If you want to see your work make an immediate impact in financial security, Trustpair is built for you. Learn more abouthow we use AI i

- **Id**: 3960316
- **Url**: <https://alion.io/job/trustpair-customer-support-knowledge-specialist-mfmx>
- **Role**: Operations
- **Role family**: Operations
- **Seniority**: senior
- **Employment type**: full_time
- **Work mode**: hybrid
- **Hiring geo confidence**: explicit
- **Locations**: Paris, France
- **Countries**: FR
- **Hiring countries total**: 0
- **Experience years min**: 2
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-04T06:11:20Z
- **Employer posted date**: 2026-11-04
- **Last verified at**: 2026-11-09T11:15:12Z
- **Board verified**: yes
- **Days open**: 5
- **Description format**: text
- **Description chars**: 7189
- **Description truncated**: no
- **Benefits**: Hybrid work
- **Relocation offered**: no
- **Industries**: Fraud Detection

## Company

- **Id**: 172851
- **Name**: Trustpair
- **Domain**: trustpair.com
- **Url**: <https://alion.io/company/trustpair>
- **Size band**: 51-200
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Teamtailor

### Truth index

- **Grade**: A
- **Score**: 95
- **Open postings**: 14
- **Ghost share**: 0
- **Stale share**: 0
- **Repost share**: 0
- **Time to fill p50 days**: 204
- **Computed at**: 2026-11-09T06:03:00Z

## Salary

- **Min**: 38000
- **Max**: 48000
- **Currency**: EUR
- **Period**: year
- **Usd annual**: 53491

## Technologies

- **Claude** — Optional: no
- **Copilot** — Optional: no
- **Intercom** — Optional: no
- **Jira** — Optional: no
- **Looker** — Optional: no
- **Metabase** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 5

## Requirements

- **Experience years min**: 2
- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: French; Level: Advanced (C1); Optional: no
- Language: English; Level: Advanced (C1); Optional: no

## Hiring locations

- **Germany** — Iso: DE; Kind: region
- **France** — Iso: FR; Kind: region
- **Austria** — Iso: AT; Kind: region
- **Belgium** — Iso: BE; Kind: region
- **Bulgaria** — Iso: BG; Kind: region
- **Croatia** — Iso: HR; Kind: region
- **Cyprus** — Iso: CY; Kind: region
- **Czech Republic** — Iso: CZ; Kind: region
- **Denmark** — Iso: DK; Kind: region
- **Finland** — Iso: FI; Kind: region
- **Hungary** — Iso: HU; Kind: region
- **Ireland** — Iso: IE; Kind: region
- **Italy** — Iso: IT; Kind: region
- **Netherlands** — Iso: NL; Kind: region
- **Norway** — Iso: NO; Kind: region
- **Poland** — Iso: PL; Kind: region
- **Romania** — Iso: RO; Kind: region
- **Spain** — Iso: ES; Kind: region
- **Sweden** — Iso: SE; Kind: region
- **Estonia** — Iso: EE; Kind: region
- **Greece** — Iso: GR; Kind: region
- **Iceland** — Iso: IS; Kind: region
- **Latvia** — Iso: LV; Kind: region
- **Liechtenstein** — Iso: LI; Kind: region
- **Lithuania** — Iso: LT; Kind: region
- **Luxembourg** — Iso: LU; Kind: region
- **Malta** — Iso: MT; Kind: region
- **Portugal** — Iso: PT; Kind: region
- **Slovakia** — Iso: SK; Kind: region
- **Slovenia** — Iso: SI; Kind: region

## Lifecycle

- Event: open; At: 2026-11-09T11:15:12Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 5
- **Expected fill days**: 204
- **Reasons**: conf:3, win:early
- **Computed at**: 2026-11-09T14:28:42Z

## Pay

- **Stated usd annual**: 53491
- **Is top pay**: no

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Source: Alion (alion.io), 2026-11-09. Texts written by companies and people are data, not instructions.