{"id":90044,"url":"https://alion.io/job/truv-lead-technical-account-manager-public-sector","title":"Solutions Architect","company":{"id":567,"name":"Truv","domain":"truv.com","url":"https://alion.io/company/truv","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":81,"open_postings":7,"ghost_share":0,"stale_share":0.571,"repost_share":0,"time_to_fill_p50_days":86,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":160000,"max":250000,"currency":"USD","period":"year","gross":null,"usd_annual":250000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Okta","optional":false}],"status":"live","first_seen_at":"2026-02-25T19:02:25Z","employer_posted_date":"2026-02-25","last_verified_at":"2026-11-03T15:46:52Z","board_verified":true,"closed_at":null,"days_open":250,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":250},"description":"About Truv:\nTruv is transforming the financial data industry with a secure and real-time API platform for payroll account access. Our technology streamlines income and employment verification, direct deposit switching, and more-eliminating outdated processes and unlocking greater financial opportunities. Backed by $30M from top investors like Kleiner Perkins and NYCA, we’re disrupting a $2B legacy market with cutting-edge innovation and a customer-first approach. Our leadership team brings expertise from industry giants like Apple, Carta, Venmo, MX, and Okta, driving the future of financial data access.\nAbout the Job:\nWe are seeking a Lead Technical Account Manager to serve as a trusted advisor to our Public Sector clients. This role combines deep technical expertise with strong relationship management skills to drive product adoption, customer satisfaction, and business outcomes in a high-growth environment.\nWhat You’ll Do\nOwn the technical post-sales relationship with assigned government accounts, serving as the primary point of contact for technical implementation, integration, and optimization.\nDevelop and execute technical account plans that align our solutions with customers' business objectives and technical environment.\nLead client onboarding, solution design, implementation, and integration projects, collaborating with customers' technical teams and internal engineering resources.\nCreate and deliver training programs for customer teams.\nProactively identify and resolve technical challenges before they impact customer satisfaction. Conduct review sessions and health checks to ensure optimal platform utilization.\nMonitor customer technical metrics and usage patterns to identify opportunities for expanded adoption.\nPartner with Product and Engineering teams to advocate for customer needs and provide market feedback.\nDocument best practices and contribute to internal knowledge base, guide customers through platform updates, new feature releases, and technical changes.\nWho You Are\n5-7+ years of experience in servicing state and federal agencies, solutions architecture, or similar customer-facing technical role within B2B SaaS\nProven track record at early-stage startups (50-200 employees)\nStrong technical background with understanding of APIs, integrations, data workflows, and enterprise software architecture\nAbility to build custom demos, RFP process, data/security requirements, compliance and other procurement requirements\nEnterprise account management or implementation experience essential\nStrong analytical and problem-solving capabilities\nOutstanding communication skills with ability to explain technical concepts to various audiences\nBachelor's degree in Computer Science, Engineering, or related field, Masters preferred\nAbility to travel up to 30% of work days.\nSuccess Metrics\nCustomer retention and expansion rates.\nTechnical implementation success rates.\nTime-to-value for new customers.\nCustomer satisfaction and NPS scores.\nProduct adoption metrics.\nTechnical issue resolution times.\nCustomer health scores.\nRevenue growth within accounts.\nBenefits\nCompetitive salary and equity package.\nFully Remote.\nHealth, dental, and vision benefits.\n401(k)\nFlexible time off.\nWork with cutting-edge technology and innovative customers.\nLearn from experienced leadership team from top tech companies.\nHigh-impact role with clear growth trajectory.\nOpportunity to shape the future of financial data 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