{"id":743523,"url":"https://alion.io/job/truvio-senior-customer-success-manager","title":"Senior Customer Success Manager","company":{"id":696525,"name":"Truvio AB","domain":"truvio.com","url":"https://alion.io/company/truvio","size_band":"201-500","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Teamtailor","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Berlin, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":65000,"max_usd":126000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-02T07:26:20Z","employer_posted_date":"2026-09-02","last_verified_at":"2026-09-21T02:14:56Z","board_verified":false,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"About the role\nDo you want to play a key role in shaping long-term success for some of Truvio’s most strategic enterprise customers?\nAs a Senior Customer Success Manager, you will be trusted to turn strong customer relationships into measurable business value, helping customers get the very best from our solutions while identifying opportunities for growth. This is an individual contributor role with genuine commercial ownership, senior stakeholder exposure, and the chance to make a visible impact in a fast-growing SaaS environment.\nWhat you will do\nOwn a portfolio of strategic enterprise accounts from go-live onward, driving adoption, value realization, and measurable outcomes.\n\nBuild and maintain relationships with senior customer stakeholders, acting as their trusted advisor and their route into Truvio when something needs attention.\n\nCreate and maintain a clear success plan for every account, defining what success looks like, tracking progress against it, and running a structured cadence of value reviews that keep that story visible.\n\nOwn renewals for your accounts: assess risk and readiness early, choose the right approach, and lead the conversation through to close.\n\nIdentify and drive growth opportunities within your accounts, partnering with Sales where a new product or a wider commercial motion is involved.\n\nMonitor customer health and act on it - leading remediation where accounts are at risk and escalating early when they need wider support.\n\nLook for better ways of working, including using AI to reduce routine effort and surface customer insight sooner.\n\nWhat you will bring\nSeveral years in Customer Success, account management, or a comparable customer-facing role in B2B software, ideally with enterprise customers.\n\nA track record of retaining and growing a customer portfolio, including commercial ownership of renewals or expansion.\n\nConfidence working with senior stakeholders and translating their business goals into measurable outcomes.\n\nStrong written and verbal communication in English, and the coordination skills to move work forward across teams you do not manage.\n\nComfort with data, using health, usage, and satisfaction signals to decide where to spend your time.\n\nIt is an advantage if you also have\nFamiliarity with ERP, finance automation, or e-commerce software.\n\nGerman language skills, especially as you may work with customers and stakeholders across German-speaking markets.\n\nWhy Truvio\nTruvio helps organizations automate and improve how they run finance, operations, and commerce. You will join a global Customer Success team with a clear operating model, a strong product portfolio, and real influence over how the function develops.\nInterested? Apply with your CV. We review applications on a rolling basis.\n\nOther information:\nLocation: Europe, hybrid or remote\nEmployment type: Full-time, permanent\nAbout Truvio \nAt Truvio you will be part of a fast-growing modern SaaS environment who brings together established Microsoft Dynamics ISVs in one unified company, delivering a single, intelligent product portfolio built exclusively for Dynamics 365. This way we help customers and partners close the ERP Value Gap by unifying finance, operations, and commerce within a Microsoft-native suite.\nWe are a team of more than 450 employees worldwide, with colleagues based across North America, Europe, Asia, and Australia. With our core values Take ownership, Build Trust, Drive innovation and Succeed together, we have a mission to help organizations get more from their ERP investments.","description_format":"text","description_chars":3553,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"All levels","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce"],"lifecycle":[{"event":"open","at":"2026-09-11T13:26:33Z"}],"liveness":{"score":66,"band":"ok","label":"Likely open","p_open":0.9,"p_active":0.809,"p_room":0.9,"age_days":20,"expected_fill_days":46,"reasons":["conf:51","win:mid"],"computed_at":"2026-09-23T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/truvio-senior-customer-success-manager","json_url":"https://alion.io/job/truvio-senior-customer-success-manager.json","meta":{"generated_at":"2026-09-23T21:33:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}