{"id":778198,"url":"https://alion.io/job/trycents-customer-success-manager","title":"Customer Success Manager","company":{"id":674715,"name":"Cents","domain":"trycents.com","url":"https://alion.io/company/trycents","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":90000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-08-14T17:35:17Z","employer_posted_date":"2026-08-14","last_verified_at":"2026-10-29T18:25:18Z","board_verified":false,"closed_at":"2026-10-29T18:25:18Z","days_open":76,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":76},"description":"About the Role\nYou should have a true entrepreneurial spirit, be open to frequent change, and have a passion for helping small business owners grow. As a start-up, you’ll play a key role in managing account relationships and building revenue through different features and aspects. Our company is revolutionizing how laundromat owners use the software and your goal should be to help guide them through their lifecycle with Cents.\nAs an Account Manager, you will be part of the customer success team for Cents users located across the U.S. Your job is to successfully ensure all of your accounts are transacting via the Cents POS platform and encourage laundromat owners on how they can leverage the platform to increase their revenue and streamline operations. You will have the tools, support, and resources to do whatever is necessary to place more orders through the Cents platform. You may also have the opportunity to work directly with other teams and features Cents offers in regard to hardware and product.\nThe ideal candidate has prior experience managing accounts in SaaS solutions and the confidence to have customer conversations related to upselling, cross-sell, or expanding. Additionally, you are tech-savvy and self-sufficient with a motivated and positive attitude. You must be relationship-oriented, collaborative, and yearning to constantly improve. You need to be comfortable educating clients on the value and benefits of our software and hardware tools while handling the occasional uncomfortable conversation.\nKey Responsibilities\nBe a key player in the handoff from sales to onboarding as a customer’s champion\nConduct lifecycle check-ins with operators and ensure the continued education of the product is completed\nBuild revenue throughout your book of business through the implementation of new features and value propositions \nBuild and maintain an opportunity pipeline. Upsell, cross-sell, expand, and retain as opportunities present themselves\nFunnel feedback from clients to the product team, and represent the voice of our clients during any product scope sessions\nAd Hoc responsibilities as required\nRequirements\nB.A, B.S. or equivalent degree preferred, but not required\nAt least 6 months to 1 year of inside sales or account management experience\nExperience in SaaS is preferred, but not required\nTech-savviness with an ability to conduct presentations virtually using Zoom and troubleshoot any complications that arise as a result\nOrganizational skills, detail, and task-oriented\nExcellent written and verbal communication skills\nSelf-starter & Team player mindset\nAbility to work effectively in a fast-paced environment","description_format":"text","description_chars":2657,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["POS Systems","ERP & Business Management Software"],"lifecycle":[{"event":"open","at":"2026-09-11T23:42:03Z"},{"event":"close","at":"2026-10-29T18:25:18Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":100000,"is_top_pay":true},"html_url":"https://alion.io/job/trycents-customer-success-manager","json_url":"https://alion.io/job/trycents-customer-success-manager.json","meta":{"generated_at":"2026-11-09T05:49:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1288,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":674715},"rest":"https://alion.io/mcp/rest/get_company?id=674715"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrycents-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrycents-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrycents-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trycents-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrycents-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":778198}},{"tool":"search_jobs","arguments":{"company":"trycents.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":778198},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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