{"id":3598649,"url":"https://alion.io/job/trycoast-business-operations-lead","title":"Business Operations Lead","company":{"id":719985,"name":"Trycoast","domain":"trycoast.com","url":"https://alion.io/company/trycoast","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":90,"open_postings":10,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":100,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":160000,"max":200000,"currency":"USD","period":"year","gross":null,"usd_annual":200000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-02T02:30:31Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-04T00:33:31Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"What is Coast\nCoast is re-imagining the trillion-dollar U.S. B2B card payments infrastructure, with a focus on the country’s 500,000 commercial fleets, 40 million commercial vehicles, and many millions of commercial drivers. The incumbent technologies that cater to these customers are decades old, and businesses with fleets increasingly demand modern digital experiences and transparent financial services products. Coast’s mission is to deliver this at a transformational scale, beginning with the Coast Fleet and Fuel Card built on a cutting-edge spend management platform.\nAbout the Role\nCoast’s biggest initiatives cross every team. You’ll own the portfolio: decide how the work gets run, lead the people running it, and make sure it lands.\nAs Business Operations Lead, you’ll run some of the largest cross-functional projects tied to the company’s top priorities, from first scoping to final handoff. You’ll work with leaders across Product, Sales, Finance, Risk, Legal, People, and Operations, so you need to be credible with executives and just as comfortable in the details with the people doing the work. \nThis is a player-coach role. You’ll spend most of your time running the highest-stakes projects yourself, while building the planning rhythm and the playbooks that let the team scale. You’ll also act as a strategic partner to leadership: sizing new opportunities, building the analyses behind big decisions, and keeping quarterly priorities connected to real work.\nAI is central to how we do this. You’ll use it every day to plan, synthesize, analyze, and automate, and you’ll expect the same of your team. You’ll also lead specific projects that put AI to work in the business. You don’t need to be an engineer. You do need to be the person who reaches for AI first, and who can tell when it’s doing a good job and when it isn’t.\nYou’ll report to Stephen Rosen, SVP of Operations.\nWhat You’ll Do\nOwn and run the project portfolio\nLead the company’s highest-priority cross-functional initiatives from scoping through launch: define the goal, build the plan, line up owners, set milestones, and drive it to done.\nKeep a clear view of every active project: priorities, owners, status, risks, and dependencies. Decide with leadership what gets staffed, what waits, and what stops.\nKeep work moving across teams that don’t report to you. You get things unstuck by making the next step obvious and the tradeoffs clear.\nRaise risks early, with a recommendation, and keep executives informed without making them chase you.\nClose projects properly: document what shipped, what you learned, and what comes next.\nLead and develop the team\nManage and coach the Business Operations Associate. Set clear expectations, give direct feedback, and give them real ownership as they grow.\nDecide which projects you run yourself and which you hand to the Associate, and set them up to succeed.\nBuild the templates, cadences, and playbooks that make project work repeatable as the company grows.\nBe the connective tissue across the company\nWork with Product, Sales, Finance, Risk, Legal, People, and Operations to make sure the right people are in the room and decisions get made.\nTranslate between teams. Take a goal from an executive and break it into work others can act on, and take messy ground-level input and turn it into something leadership can decide on.\nSupport quarterly planning and goal tracking by turning company priorities into projects with owners, dates, and measures of success.\nRun the operating cadence leaders rely on: status reviews, metrics check-ins, and planning cycles.\nHelp figure out what we should do next\nScope and evaluate new opportunities, such as a new process, partnership, or initiative, and bring leaders a clear recommendation backed by the numbers.\nBuild the analyses and decision frameworks that help leadership prioritize and decide where to put time and money.\nTake ideas from “this could work” to a pilot, then to something the company runs.\nUse AI to move faster and to help the company use it\nSet the bar for AI use on the team. Use it in planning, synthesis, analysis, drafting, and reporting, and build repeatable workflows and prompts that cut manual work out of running a project.\nLead named AI initiatives that bring AI into how Coast operates, from piloting a new tool to redesigning a process around automation. Define how we measure whether each one worked.\nEvaluate new AI tools against real problems and give leadership a clear recommendation on what to adopt and what to skip.\nShare what works. Write it down and teach other teams.\nWhat Success Looks Like\nBy 30 days\nYou know the company’s priorities, the key leaders, and how decisions get made.\nYou have a full picture of every active cross-functional project and its status.\nBy 90 days\nYou’ve tightened the project portfolio: priorities are clear, every project has an owner and a date, and leaders can see status without asking.\nYou’re leading a high-priority project and the teams involved would work with you again.\nYou’ve used AI to take real time out of how the team runs projects, and you can show how.\nBy 6 months\nYou’ve taken a major, company-level cross-functional initiative from scoping to launch.\nThe team is functioning as a team not just individuals \nYou’ve led at least one AI initiative with a measured result.\nLeaders use your analysis and recommendations to make planning and prioritization decisions.\nTeams use the project templates, cadences, and playbooks you built.\nRequirements\n6-10 years in business operations, strategy and operations, program or project management, consulting, or a similar role. Fintech, SaaS, or financial services is preferred.\nProven track record of leading complex, cross-functional projects with many stakeholders, including at least one major initiative you took from idea to launch.\nExperience managing or mentoring others, ideally including direct management of an early-career team member.\nStrong executive presence. You can brief a senior leader in two minutes, push back with a recommendation, and write the doc that gets a team aligned.\nAI-native mindset: you already use AI tools in your daily work, you’ve built something with them (a workflow, an automation, an agent, a prompt library), and you’re excited to push further.\nStrong structured thinking: you can take an ambiguous problem and turn it into a clear plan.\nStrong analytical instincts: comfortable with data, spreadsheets, and spotting trends, and able to turn them into a recommendation. SQL and low-code tools are a plus.\nHigh ownership mindset: you spot problems before they’re assigned and drive them to done.\nComfortable influencing without authority and working with people at every level.\nOrganized and process-driven; able to run multiple high-stakes projects at once in a fast-paced environment.\nBachelor’s degree in business, finance, economics, operations, or a related field, or equivalent experience.\nExperience at a Series B or growth-stage startup is preferred.\nNew York City based; able to be in-office 3-4 days per week.\nIf you don’t match every requirement, apply anyway. We care most about how you think and how you deliver.\nWhat You’ll Get\nReal ownership. You’ll run projects tied to the company’s top priorities, with your name on the outcome.\nRegular time with executives and leaders across the company, and a front-row view of how a growth-stage fintech makes decisions.\nHands-on AI work. You’ll use it every day and help decide how the whole company uses it.\nThe chance to build and lead a team, and a path to more scope as the function grows.\nCompensation and Benefits\nOur salary ranges are based on paying competitively for our size and industry, and are one part of our total compensation package that also includes benefits and equity. Pay decisions are based on a number of factors, including scope and qualifications for the role, experience level, skillset, and balancing internal equity relative to other Coast employees. We expect the majority of candidates who are offered roles at Coast to fall healthily within the range based on these factors.\nSalary range: $160,000 - $200,000 annually\nEquity Grant: Meaningful potential upside given Coast’s early-stage trajectory\nBenefits Overview:\nMedical, dental and vision insurance\nFlexible paid time off (vacation, personal well being, paid holidays)\nTools to help manage your financial wellness, including webinars, access to an equity tax advisory service, and company-sponsored 401(k)\nPaid parental leave\n$400 accessories allowance (a keyboard, mouse, headphones, etc.)\nEducation stipend\nFree lunch every Friday\nCoast is committed to diversity, equity, and inclusion. We are building a diverse and inclusive environment, so we encourage people of all backgrounds to apply. We’re an Equal Opportunity Employer and do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, age, religion, disability, national origin, protected veteran status, or any other status protected by applicable federal, state, or local law.\nCheck out the latest podcast interview on Fintech Layer Cake with Coast Founder Daniel Simon!","description_format":"text","description_chars":9165,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sales Enablement"],"lifecycle":[{"event":"open","at":"2026-11-02T06:39:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":100,"reasons":["conf:1","win:early"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":200000,"is_top_pay":true},"html_url":"https://alion.io/job/trycoast-business-operations-lead","json_url":"https://alion.io/job/trycoast-business-operations-lead.json","meta":{"generated_at":"2026-11-04T04:12:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6555,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":719985},"rest":"https://alion.io/mcp/rest/get_company?id=719985"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrycoast-business-operations-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrycoast-business-operations-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrycoast-business-operations-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trycoast-business-operations-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrycoast-business-operations-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3598649}},{"tool":"search_jobs","arguments":{"company":"trycoast.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3598649},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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